Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, easy to use website & very efficient when order was placed. An extra £2:99 for next day delivery was a no-brainer!! Would highly recommend.”

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Posted 3 years ago

“I bought a 5 pack of makita battery’s, after looking online these were the best on price. Delivery was also very quick.”

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Posted 3 years ago

“Company was good but delivery was poor, took over 10 days to arrive. They did chase up the courier and then it did arrive however disappointing it took so long. Product as described and great”

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Posted 3 years ago

We are sorry to hear that your order took longer then expected to be delivered. I can see your order was placed on 9th August and our warehouse dispatched this with the carrier on 10th August. The carrier should have completed the delivery to your address within 2-3 working days from dispatch, so we are sorry see that the carrier did not deliver this until 16th August. We will feed this back to the carrier and we hope this doesn't stop you from placing further orders with us in the future.

Posted 3 years ago

“very good level triple thing affordable price”

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Posted 3 years ago

“Makita long reach battery hedge cutter ,, great service from buy a parcel as need to change it and no problem at all”

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Posted 3 years ago

“Excellent service parcel was delivered on time and the parts were of very good quality thanks”

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Posted 3 years ago

“Easy transaction, fast delivery”

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Posted 3 years ago

“Very pleased with our purchase. It arrived well packaged and on on time and it looks perfect in the place we had for it.”

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Posted 3 years ago

“Hi recommended,quick delivery great thank you very much once again!!”

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Posted 3 years ago

“Only gave 1 star as although the shower arrived quickly it was faulty, contacted Buy A parcel & was told nothing they could do & that I'd have to contact the manufacturer direct, very disappointed as now got to go through a load of hassle after being sent a shower that does not work properly........................... To say I'm annoyed is an understatement as having to put up with screaming children that cannot turn off the shower every day as the on-off button gets stuck, the manufacturer cannot come out for 2 weeks so we have to put up with mayhem, thanks Buy A Parcel.”

Helpful Report

Posted 3 years ago

HI Jim, Sorry you are unhappy, it appears you were given the following advise when you contacted us: "Hi, Thank you for contacting Buyaparcel and we are sorry to hear that your item is not functioning correctly. If the unit is still installed, you will be able to take advantage of the manufacturer's free of charge engineer service under their warranty. This involves contacting the manufacturer directly and arranging an engineer’s visit at a time that is suitable for yourself. The manufacturers engineer will test the unit on site and either repair or replace it under the warranty. Please note the engineer may ask to see a proof of purchase, if you need us to send you a copy of your sales invoice to you please let us know and a copy will be emailed to you. Please be aware that the warranty does not cover the engineer’s time if the fault is due to incorrect installation. Having it done this way avoids you having to pay any repeat plumbing costs, i.e. having the unit uninstalled and then returned back to us." We advise this to avoid you having de-install a shower, or have the costs of employing a plumber to do this for you. The manufacturer is very helpful and would send an engineer directly to your home to resolve any issues with the product. If we can assist or advise further, please do reply to our message. Kind regards, buyaparcel customer services.

Posted 3 years ago

“What can I say, it’s a great company, very quick and efficient. Highly recommend them.”

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Posted 3 years ago

“Great price, excellent product, fast delivery”

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Posted 3 years ago

“I purchased this to replace my old one fifteen years old approx, at the momment i cannot give a proper reveiw because of hosepipe ban but i fitted it ok to the wall ok.”

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Posted 3 years ago

“Fantastic service n product at a great price”

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Posted 3 years ago

“Quick delivery with great price”

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Posted 3 years ago

“Bought a shower pump matt to reduce vibration through the floor and this was the most competitively priced. Very happy with it and the service received from Buy a parcel.”

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Posted 3 years ago

“Excellent service and fast delivery”

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Posted 3 years ago

“Very good thanks”

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Posted 3 years ago

“Do not buy from this company don't want to hear from you when item goes wrong bought a laser level of them only 6 months old don't want to know anything about it”

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Posted 3 years ago

HI Mark, Sorry to see you are unhappy. We have reviewed your case and can see our team advised on the warranty process for your Imex laser on Friday 16th September and Saturday 17th September, each time advising the warranty process, how to pursue warranty claims through ourselves or how to contact Imex directly for warranty claims. We can assist as advised, if you would like to pursue warranty on the product through us, please do reply to our messages and we will raise an authorised return for you. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Order was lost by dhl, buyaparcel were quick and helpful at sorting a replacement. Thanks”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews