Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,411 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,411 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5* Highly recommend”

Helpful Report

Posted 2 weeks ago

“Excellent Service. Really quick despatch and Delivery I would recommend these to anyone”

Helpful Report

Posted 3 weeks ago

“Always comes quickly after ordering. Often the best prices for Makita on the internet.”

Helpful Report

Posted 3 weeks ago

“Prompt delivery. Competitive pricing.”

Helpful Report

Posted 3 weeks ago

“Excellent service”

Helpful Report

Posted 3 weeks ago

“BuyAParcel is great, good prices, great deals, quick delivery. Have purchased power tools from them before. In this instance the product itself did arrive with very minor damage, but its not the fault of BuyAParcel. The Makita mini rachet scredriver is well known for being supplied with a broken plastic clip that doesn't affect any functionality at all, and BuyAParcel's great deal made that irrelevant anyway.”

Helpful Report

Posted 3 weeks ago

“Bought this to charge my sander. It looks good and charges quickly. Very happy with product”

Helpful Report

Posted 3 weeks ago

“Great supplier genuine item at good price fast delivery. Makita vacuum cyclone works very well.”

Helpful Report

Posted 3 weeks ago

“Bought a item for plumber to fit he was delayed so took over 30 days to find out it was the wrong item. Never opened box but they would not refund very unhelpful. Never buy from this company again. Will go to Amazon who seem to be s more understanding company”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback with us. We genuinely appreciate all forms of input as it helps us improve our services. After carefully investigating your complaint, we understand that you purchased the wrong item for your requirements and you contacted us to request return more than 30 days after your purchase. Our return policy provides a 30-day window for returning unwanted items, which is an extension beyond the statutory 14-day period. However, we understand that situations may arise where this timeframe may not align with individual needs. Sorry if our return policy didn't fully accommodate your specific circumstances on this occasion. Please know that we continuously review our policies to ensure they best serve our customers' needs. If there's anything further we can assist you with, or if you have any additional feedback or concerns, please don't hesitate to reach out to our friendly team.

Posted 3 weeks ago

“It wouldn’t fit .”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback with us. We're sorry to learn about the difficulties you encountered while fitting the item you ordered. At Buyaparcel.com, we take pride in our commitment to customer satisfaction, and our team is always eager to assist with any concerns or issues that may arise. We offer multiple channels of communication, including telephone and email, to ensure that our customers can easily reach out to us for support. While we understand that challenges can arise with products, we're disappointed that you don't seem to have been in touch with us directly. Please know that our dedicated team is here to help and would have been more than happy to provide guidance or resolve any issues you encountered. If you're still experiencing difficulties or if there's anything else we can assist you with, please don't hesitate to get in touch with us.

Posted 3 weeks ago

“My wife bought me a Einhell cordless drill with battery and charger. Ordered at 1440 yesterday and having paid for next day delivery it was here today at 0910. That's fast, real fast. Everything is great and the free drill/screwdriver bit set is amazing. We shopped with buy a parcel after reading the reviews. We are both wary of top offers or promised service so this is my tip..... SHOP WITH BUY A PARCEL. Prices are excellent and delivery is spot on. Will certainly be back.”

Helpful Report

Posted 1 month ago

“Was told by a plumber's merchant that products meeting my spec were very hard to find. Went onto this site, found what I needed in 10 minutes or less, much cheaper price and it arrived the next day. Very pleased with the service.”

Helpful Report

Posted 1 month ago

“Arrived on time, exactly as expected”

Helpful Report

Posted 1 month ago

“Brilliant product and service”

Helpful Report

Posted 1 month ago

“Iv since bought the dewalt first and second fix nail guns and also the sds dewalt drill with chuck. Through ebay, iv not received thed items and it seems ad it was delivered but nothing was ??? I'm having to fight through ebay but as iv never had this problem iv messed up and opened dispute with PayPal.so it messed it up with ebay, the crowd told me to cancel PayPal dispute and they would refund me strait away, so stupid me did and now they are playing games and iv spent £725 off my hard ernt money as I'm trying to start my own one man band buisness up and this has had a massive impact on me, while they seem to not care about this situation nd there customer service team ie Emily isn't very polite and seems not interested, they could send my items out recorded delivery or refund me but with there attertude I don't want to deal with them again and all I want is my refund, please Emily leys resolve this as I'm not going away till you do, very upset and disappointed”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding your recent order. After carefully reviewing your case, it appears that delivery was confirmed and a photo of the parcel at the delivery address was provided. However, we understand that you encountered difficulties locating the parcel upon delivery. Once we were made aware of the situation, we promptly took steps to ensure that you were refunded for your order. I'm pleased to confirm that the refund was arranged two days prior to your review, and the funds should now be in your account. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our friendly team. We're here to assist you in any way we can.

Posted 1 month ago

“Delivered quickly, no problems”

Helpful Report

Posted 1 month ago

“The web site was easy to use and the tool arrived as promised.”

Helpful Report

Posted 1 month ago

“Dropped a star because of delayed delivery. Initially the courier said the delivery address did not exist. I found this intersting as delivey was to a Somerset town not a remote part of the UK. Anyway after a couple of phone calls delivery was sorted and product arrived the following day.”

Helpful Report

Posted 1 month ago

“I ordered a particular router RT0700. What turned up was the next generation of router RT0702, with a safe start function. In most cases this would be fine. But I my application - use in a cnc machine - it makes it more difficult to set up. It is OK. But it would have been better if buy a parcel had delivered what had been advertised.”

Helpful Report

Posted 1 month ago

“All v good - arrived on time and works perfectly”

Helpful Report

Posted 1 month ago

Buy A Parcel is rated 4.6 based on 10,411 reviews