Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items received promptly with good communication”

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Posted 3 years ago

“Reputable company. Prompt service, competitive pricing and a good range of products.”

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Posted 3 years ago

“Quick despatch and delivery, great team”

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Posted 3 years ago

“Quick delivery and good service.”

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Posted 3 years ago

“Bought a faulty item. Mixer shower stopped working within weeks as handle spun but nothing happened as it didn't grip the valve to turn water on/off. Its because the part is plastic and it starts wearing down from the metal valve so no longer grips the valve. There was no way of removing the handle therefore had to break it to get to the valve to shut water off. When informed the company, they were insistent that it violates their warranty and did not want to hear any more. Very rude and unhelpful. Refused to give contact details of complaints and escalation procedure. Sent Consumer rights act letter of complaint. They ignored and insisted I do not contact them again. Refused to communicate further. This company has lots of complaints and a history of poor service and poor quality goods. Avoid at all costs!!”

Helpful Report

Posted 3 years ago

Hi, Sorry you are unhappy. Due to the physical damage you advised us you caused yourself, your warranty would have been void. We have run your case by management and been advised to issue you a refund a kindness. This has already been issued and should return to your payment method soon. There will be no need to return the product as warranty cannot be pursued on a product that is damaged by the user. We would advise to dispose of the product once you are confident your refund has reached your account. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Ordered and paid for next day delivery, sent a dispatch email, however it hadn't actually dispatched, no answer from customer services for days and then a shrug of the shoulders and a refund for the additional I had paid for next day delivery, which is the very least that could have been done. Multiple emails chasing for an update with no reply until today.... Had I realised they would not actually ship on time I would have ordered elsewhere at a lower price.”

Helpful Report

Posted 3 years ago

Hi Steve, Apologies about this issue with your order. I can see our team shipped on a slower delivery service in error. This is not usual and the issue will be addressed with our team. I can see we responded to your complaint, apologised and refunded the delivery fee paid for faster delivery. We hope this has gone some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I purchased a spare Dewalt chainsaw blade, the part number is incorrect on the website, so I had to return it for a refund, Im still waiting after 4 weeks, not very good”

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Posted 3 years ago

HI, Please do get in touch with our friendly team who would be glad to assist with this issue. We have checked our returns and can see your return was closed as the returns period expired and we hadn't received your return. If you can advise tracking information for your return etc, we should be able to help resolve this problem. Please give us a call at your convenience on 01502 473 025 to discuss. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great service and good price my makita saw came no problem good little saw will use this company again”

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Posted 3 years ago

“Dreadful item, very poor quality. It was a nuisance to return as had to drive quite a way to the drop off point. Had to phone twice to get my refund. Will not use this company again.”

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Posted 3 years ago

“The Dewalt leaf blower arrived with a faulty spring loaded catch which should have locked the blower nozzle in place. A replacement was quickly sent out but arrived with the same fault an incorrectly assembled catch. I eventually spoke with a female member of the team who unlike the second chap listened to what I was saying understood the problem and had one assembled in the warehouse to prove it worked. The lady kept it by her desk and ensured that it was sent to me. Happy days it worked as designed.”

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Posted 3 years ago

“Best price I found by some margin. Quick delivery. Would happily use again.”

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Posted 3 years ago

“All good and arrived on time.”

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Posted 3 years ago

“Easy to deal with and great service”

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Posted 3 years ago

“Delivery was great ,but I've emailed yo 3 times with the problem I have. The only response I have had from you is that you have received my email and you will get round to it . This item is a birthday present and would like it resolved ASAP”

Helpful Report

Posted 3 years ago

HI William, Sorry for any delay in response. We a struggling to locate you message, please give us a call on 01502 473 025 at your convenience, we would be happy to assist. Our team are available 8am-5pm Mon - Fri and 8am -12pm Saturdays Kind regards, buyaparcel customer services.

Posted 3 years ago

Hi William, I understand you have now been in touch with our team to discuss issues with your order. After some discussion we reached an understanding the product was faultless, unfortunately there was just some confusion over the lights that would display on the charger and when. We are glad to have helped clarify the functions of the charger and resolve this issue for you. If we can be of further assistance, please let us know. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Always good stuff at a good price.”

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Posted 3 years ago

“Delivery was left on my doorstep. One of the sacks was split and salt was slightly damp meaning that there was one big lump”

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Posted 3 years ago

We are sorry to hear your order arrived like this. I've done a search on our system and can't see you have called or emailed us to report this. If you send us a email to websales@buyaparcel.com with a photo of the damaged bag of salt we can arrange for a replacement bag to be sent out to you.

Posted 3 years ago

“Very good price, well packed, delivered on time and as advertised”

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Posted 3 years ago

“Great utility knife, very sturdy and easy to handle, delivery was exceptionally fast also, overall im very pleased with the whole process, many thanks”

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Posted 3 years ago

“Very happy with the item and speedy delivery 👍🏻”

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Posted 3 years ago

“I ordered the grinder because of the bag you advertised with it, I received a totally different bag no use to me. What really pisses me off is you couldn't get the bag advertised yet you are still advertising it!!!!!!”

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Posted 3 years ago

HI Daren, Sorry about this issue with your order. Occasionally errors do occur with orders. I understand you got in touch with our team at the time and we immediately raised a return for refund, with postage covered for you. We hope this goes some way to making amends for this issue with your order. If we can assist further in any way, please do get in touch. Kind regards, buyaparcel customer services.

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews