Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

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“Delivery was prompt. The most important is the packing of the salt, which in the past has arrived all broken. Fortunately, this consignment was good.”

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Posted 3 years ago

“Excellent service and Price. Well-informed of the process as it progressed. The web site was easy to navigate. The description of the product was accurate.”

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Posted 3 years ago

“Will definitely use again I’m a tradesman and quality tools are a must! I bought the top of the range Dewalt drill and a new impact gun a great price quick delivery. Thanks Adam from your Facebook site for sorting a small issue instantly without hesitation. Regards Nick”

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Posted 3 years ago

“I purchased an item in stock with my credit card for next day delivery, received an email confirmation but never received a tracking number within 16 hours - i spent numerous times calling the advertised buyaparcel number and was met with a "all our agents are busy" message continually each time i called. Other form sent emails about packaging went unanswered also. Without any explanation or a call to me from their finance department, they refunded my purchase 20 hours later, to later claim by email, after i raised another ticket with them, that they had advised me it was a suspected fraudulent transaction - without any evidence they had contacted me. Dreadful. TL;DR I will shop elsewhere.”

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Posted 3 years ago

HI Paul, Sorry to hear you were unhappy with your experience. To explain, each transaction made with us goes through some checks of details with financial bodies such as your payment provider. Sometimes these bodies come back to us to advise we need to reverse the transaction, as details submitted may indicate a fraudulent transaction. We must strictly adhere to this advice, but do appreciate at times it is an error on the part of financial institutes and can cause inconvenience. We hope you are understanding of these necessities and would reconsider buyaparcel in the future. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Works well very satisfied thankyou”

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Posted 3 years ago

“Great service , speedy delivery , competitive pricing , can't ask for more !”

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Posted 3 years ago

“great product, great service, speedy delivery, what more do you need.”

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Posted 3 years ago

“Really poor support. Not clear how to adjust the inlet pipes on the shower. would only 'guess' and refused to contact the manufacturer to confirm”

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Posted 3 years ago

HI Daniel, Sorry to hear your are upset by the service. We understand our agent attempted to assist and advised on your enquiry. It was advised we couldn't source more detailed information than the advice slip in the box with the product. We advised how you would adjust your product which was achieved during the call. Our agent also advised it is always best to get advice of a preferred professional when fitting plumbing items if in doubt of anything, as we wouldn't want any issues for our customers resulting in damage to their home. We also suggested during the call if there was any concern with the product we are happy to raise a return for refund also. Sadly toward the end of the call you insulted our staff and ended the call. Sorry our assistance wasn't adequate for you on this occasion. We have done our best to assist you. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great price and excellent service strongly recommend”

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Posted 3 years ago

“Web site Easy to find & easy to navigate and find needed items. Prices good and delivery prompt and hassle free. Recommended.”

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Posted 3 years ago

“Service was good and the price was competitive - however when the water-softener hoses were delivered I found that they were not all metal construction as per the picture on the website - but had plastic end pieces. This was exactly the part that failed on a previous set, however, I had to fit these inferior hoses due to time constraints on this job. I'll be VERY careful about using them next time”

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Posted 3 years ago

HI, We are sorry to hear of this problem with your order. On occasion our team does make errors, and when this happens we like resolve for our customers. We are going to issue a 50% refund for your order to make up for this issue. We hope this will go some way to making amends. Please do get in touch if we can assist further. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Good itiem and fast delivery”

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Posted 3 years ago

“Very pleased with product, would prefer if a different courier was used as evri were useless.”

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Posted 3 years ago

“Great service and fast delivery. Competitive pricing and good range of DeWalt tools. Highly recommended”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Fast delivery, exactly as described - would buy again”

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Posted 3 years ago

“Happy with the cooperation. Will buy again.”

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Posted 3 years ago

“Bought a makita bit set never arrived no response to emails very poor”

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Posted 3 years ago

HI, Sorry to hear your order didn't arrive. Please do give us a call on 01502 473 025 at your convenience, we would love to assist. Unfortunately there are no order or contact details attached to your review for us to reach out to you. Occasionally emails get lost in the ether of the internet or are sent to the wrong address, so our team don't get them. I am also aware the team have been short staffed due to sickness and running behind on responding to emails. It may be we haven't yet reached your email. Sorry for the delay if this is the case. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Items that were ordered were never delivered and you are not giving me replacement items or a refund. Never will I even look at your website again for items.”

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Posted 3 years ago

HI Ray, Sorry you are unhappy. We have looked into your case. It appears our team have been responding quickly and currently we are awaiting further feedback from your payment provider to help bring your case to a close. We await the payment providers review of the case to get it resolved, as soon as they respond they should also conclude the case and bring it to a close. If you would like a faster response, you may wish to reach out to your payment provider and request they review your case sooner. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great item as described”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews