Bloom & Wild Reviews |Bloom & Wild Customers Rate Them As Excellent

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.89 out of 5

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 16th January 2021

Clare

Wendy

Anonymous

Dana

Lindsay

1991

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very disappointing . My mothers 95th birthday flowers . Expensive . Brokrn box . Brokrn flowers . Had got beautiful flowers from you in thr past . The msin pink colour in your picture not in evidence .”

Posted 6 months ago

Hello there Judith, oh no we're awfully sorry to hear that! Please send us an email via hello@bloomandwild.com so we can take a look into this for you.

Posted 6 months ago

“Very disappointing. Ordered the six months based on the beautiful website. Roses and carnations (my least favourite flowers) and they lasted less than a week. Emailed but no reply. Won’t be ordering again. The flowers on the website bore no resemblance whatsoever to what arrived.”

Posted 6 months ago

Hello there, oh no we're awfully sorry to hear this! Please send us an email via hello@bloomandwild.com so we can take a look into this for you.

Posted 6 months ago

“This was a hand tied bouquet that I ordered for My friend's birthday. As you can see it's mostly green foliage. It looks nothing like the photo on the website, and it didn't contain any of the blue flowers that were supposed to be included. When I complained they said they make substitutions but the end result looks just as gd. As you can see from the photo this hardly looks as gd as the way they are pictured on the website. I can say that I have had much nicer flowers for less from interflora and I won't be using them again”

Posted 6 months ago

“Blooms arrived after the special event as they were ‘ misdelivered’. Consequently the blooms were wilted (even beyond the usual expectation) The day was ruined. When I feedback to the inappropriately named customer delight there was no acknowledgement of the error, far from delighted I’m deeply disappointed and won’t be back .I don’t care about a refund just wanted some honesty.”

Posted 6 months ago

Hey Linda, I am sorry to hear this wasn't appropriately handled, so get in touch with your details so we can take a look into this for you.

Posted 6 months ago

“Not the service I was expecting .
Parcel containing glass vase thown over the fence in poaring rain...( nothing wrong with our bell and people available to receive)”

Posted 6 months ago

“Nothing was delivered so occasion missed.”

Posted 6 months ago

Hello Mike, oh we're awfully sorry to hear this! Please send us an email via hello@bloomandwild.com so we can take a look into this for you.

Posted 6 months ago

“I am sorry to say that the flowers arrived in a poor state, the roses were very dehydrated and some of the petals burned-looking. After several days in water they did not look much better and two of them had completely whilted!”

Posted 6 months ago

Hello Antony, oh we're awfully sorry to hear this! Please send us an email via hello@bloomandwild.com so we can take a look into this for you.

Posted 6 months ago

“Flowers received were of very poor quality. We complained, you appeared to have acted immediately with another delivery which we are yet to receive.”

Posted 6 months ago

Hello Roy, Thank you for sharing this feedback, so glad we were able to sent a replacement for you.

Posted 6 months ago

“The flowers I bought did not open, they dried and died before it opened and we did all what we were supposed to do.”

Posted 6 months ago

Hi there, thank you for taking the time to leave us your feedback, although I'm very sorry to hear this! So that we can look into this for you, could you please send us an email with this query and your order number /delivery postcode at hello@bloomandwild.com? We really want to make this right for you!

Posted 6 months ago

“Unfortunately flowers fine,but I somehow ended up on a subscription service. Definitely not my intention. Obviously easily done. £33 down. They did offer £10 off next bunch. Uneasy about using again tho. Left a one star review yesterday which is nowhere to be seen. Intriguing. Is trust
pilot trustworthy?”

Posted 6 months ago

Hello there, we're ever so sorry to hear that there was confusion over our subscriptions! We'd like to reassure you that we do not delete reviews as we like to learn from our customers and we do appreciate all feedback. Due to the very large amount of reviews we receive on a daily basis, our system is unfortunately unable to show them all.

If you need further assistance, please do email us via hello@bloomandwild.com as we'd be happy to help.

Posted 6 months ago

“Received the Spring Meadow on 20/6 & today I had to throw the bouquet away I don’t know whether it was the heat but not only did the flowers not last but there was also loads of white fur over the stems. This is the first time I’ve had a problem. It’s unfortunate when you spend lots of money for this to happen.”

Posted 6 months ago

Hello Cathy, oh we're awfully sorry to hear this! Please send us an email via hello@bloomandwild.com so we can take a look into this for you.

Posted 6 months ago

“We were disappointed with the delivery to the point where we requested a refund. All credit to Bloom & Wild with regards the courtesy and good grace shown during our discussions and the speed in which they made the refund. Simple take from our experience; bouquets are delivered in a slightly immature form and can take some days to reach their best.”

Posted 6 months ago

“Very easy to order and I was informed all the way where the parcel was. I still have some flowers that my neighbour sent and they are over 3 weeks old. Keep up the good work.”

Posted 6 months ago

“Hello,
My order never arrived and you sent me a refund. 🙁”

Posted 6 months ago

Hi Krystyna, thank you for sharing your feedback although we're very sorry to hear this. Could you please send us an email to hello@bloomandwild.com with this query and your order number plus delivery postcode? We really want to make this right for you!

Posted 6 months ago

“My initial order was never delivered and the replacement order was not delivered when it was supposed to.”

Posted 6 months ago

Hi there, thank you for leaving us your feedback. I'm so sorry to hear this though, please can you send an email to hello@bloomandwild.com so that we can help you this? We really want to make this right for you!

Posted 6 months ago

“Flowers were ordered on time but failed to arrive for a birthday. Bloom and wild admit that they use an unreliable postal service and do not seem phased that it will disappoint customers. I have used this company in the past with no difficulties but I am saddened by their slap dash attitude when something goes wrong”

Posted 6 months ago

“Unfortunately the dried flowers I ordered have still not arrived, so although I hope they will be as good as they look online I can only give one star until I see them in my hand!”

Posted 6 months ago

Hello Vivien,

Oh no we're so sorry to hear that there's been a delay to your bouquet arriving, we would hope that they'd still be in a great condition on arrival but please do contact us at hello@bloomandwild.com and we'll absolutely put things right for you.

Posted 6 months ago

“I'm glad I was on the receiving end of flowers rather than just sending them as I got to see what the flowers were like. They were terrible quality & didn't arrive on time. I was sent a replacement which should have been next day but they couldn't deliver until the end of the week, not sure why they didn't tell me that, they must have known. Unfortunately the replacement bunch wasn't much better. I have stopped using them and have been using M&S & Waitrose since, much much better quality.

Customer service were awful, didn’t appreciate the situation, refuse to refund or even escalate despite multiple requests.”

Posted 6 months ago

“Terrible never turned up on the day because it was not possible, it’s a cottage on a high street !!!!!”

Posted 7 months ago

Hi there, we're so sorry to hear that your blooms were never delivered. Please do send us an email to hello@bloomandwild.com with your order details and we'd be happy to look into this for you.

Posted 7 months ago

“Very good service”

Posted 7 months ago

Bloom & Wild is rated 4.86 based on 50,421 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.