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Bloom & Wild Reviews

4.9 Rating 82,050 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,050 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 28th April 2024

Bloom & Wild 5 star review on 25th April 2024

Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

4972

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website says; "Happiness guaranteed." Sadly that's just not the case. I placed an order on the 11th of July to arrive on the 17th, my daughter's birthday. That wasn't possible, nor was the 16th. The earliest was the 15th. They arrived on the 14th, three days before her special day. I also ordered the Cocktails for two. I was informed that was discontinued after the 16th. But as the flowers wouldn't arrive til the 15th at the earliest, I assumed this add on would be included. Alas it wasn't. I was offered some chocolates with the order as a consolation gift. The company blamed Royal Mail. If your special occasion is on a Sunday or Monday, and the postcode starts with IV, you can forget it. Such a shame as the flowers are beautiful. The whole process was beset with so many problems, I'll be reluctant to use them again.”

Posted 9 months ago

Hi Iain. Thank you so much for taking the time to leave a review. We're so incredibly sorry to hear you haven't had the happiest experience with us, and that we were unable to deliver your blooms and the 'Cocktails for Two' on the special day. We understand this must have been extremely disappointing, especially given the occasion, and would really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 9 months ago

“Sending dead flowers to a sick relative was not what I intended!! I would not recommend your company to anyone…”

Posted 9 months ago

Hi Kathleen. Thank you so much for taking the time to leave a review and share your recent experience with us. We're deeply sorry to hear your blooms were not in the best condition and understand this must have been incredibly upsetting, especially as they were such an important and heartfelt gift for a sick relative. Of course, this is definitely not what we intended either and we'd really love to make it up to you both. We've popped you over an email in the hopes of putting things right and look forward to hearing from you soon. Warmest wishes, Erin at Bloom & Wild.

Posted 9 months ago

“Disappointed in most recent order. Should have arrived on Saturday, but actually arrived on Monday. Weren’t put through letter box but instead left outside in an already opened box that ended up getting covered with ants. Once box properly opens, found four stems were damaged. Some flowers are yet to properly open whilst others are already dying, I assume because of the two extra days they were left in the box. Appreciate most of the issue is down to Royal Mail, but perhaps Bloom and Wild should consider an alternative courier if their current one can’t fulfil the 24 hour supposed delivery guarantee. Ultimately ended up being a very poor birthday gift for my wife and supermarket flowers purchased by other people look far nicer.”

Posted 9 months ago

Hi Mike. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear your blooms arrived late and in less-than-perfect condition, especially as they were such an important and heartfelt gift for your wife's Birthday. We'd really love to make it up to you both and have since popped you over an email in the hopes of putting things right. We look forward to hearing from you soon. All the best, Erin at Bloom & Wild.

Posted 9 months ago

“Really disappointed with the quality of flowers that were delivered. As you can see what I ordered was nothing like the photo. Hardly any flowers. Do not use this company a complete rip off.”

Posted 9 months ago

Hello Lisa, Thank you for taking the time to leave a review, although we are so sorry to hear your disappointment. Most of the stems (alstromerias and carnations) seems to be still in buds, which explains why the bouquet doesn't look like the website picture just yet. The buds should bloom in a couple of days , which will give a much fuller aspect to the bouquet. If you're still disappointed, please don't hesitate to get in touch with our Customer Delight team who will be happy to help! Kind regards, Florie at Bloom & Wild

Posted 9 months ago

“Would have had a zero rating due to the tone of a reply to my complaint on non delivery. My last two orders have either been delivered to the wrong address or not delivered the day after due date. Won't be ordering again.”

Posted 10 months ago

Hi Ian. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear of all the issues you've experienced with delivery and understand how deeply disappointing this must be. Of course, this is definitely not the stellar service we aim to provide and we'd really love to make it up to you. We've popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 10 months ago

“Really disappointed with the flowers you sent, didn’t look anything like your picture of The Millie very sparse and some bent and dead foliage. I have had your flowers before and mine was very beautiful. The flowers was delivered on sat 3rd June and I saw them on Mon 5th would like to speak with a member of your team I tried to call but very busy thank you Mrs Taylor”

Posted 10 months ago

Hi there - thank you so much for your review. I am so sorry about the poor quality of your flowers. I wanted to let you know that I have emailed you directly so we can fully rectify this for you - I look forward to hearing from you! Warmest regards, David at Bloom & Wild

Posted 10 months ago

“Flowers died 2 days later this is the first time I've had a problem, it's sad as the lady I sent them too had just had to deliver her daughter sleeping. I am so dissapointed as I recieved flowers from you a few days earlier and there still beautiful. Hope you can look into this for me I would be very grateful. Thank you .”

Posted 10 months ago

Hi there! Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms aren't in the best condition and haven't perked up as expected. This definitely isn't right, or up to our usual high standards, and we'd really love to make it up to you and your recipient. Please do send an email to support@bloomandwild.com, confirming the delivery postcode and referencing case number 3784154, so we may look into the matter and find a happy resolution for you. We hope to hear back soon. All the best, Erin at Bloom & Wild.

Posted 10 months ago

“I recently had placed an order for a work colleague birthday flower, unfortunately the flowers were extremly dull + there was no birthday card attached to let ger know that it was dent by her work colleagues, despite of mentinong it on the order. Extremely disappointed with yhe service.”

Posted 10 months ago

Good afternoon, thank you for your review. I am so sorry to hear that the blooms appeared dull and the gift card was missing from this bouquet. I completely understand the disappointment caused, especially as this bouquet was so thoughtfully selected to celebrate your colleagues Birthday. I have popped you an email as we absolutely want to make this right for yourself and your colleague. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 10 months ago

“Hi, very disappointed with your service. It took a week for flowers to arrive and condition of the flowers were very bad. Recipient send me photo of the flowers. I would like to know how you will correct it. Thanks, Živile”

Posted 11 months ago

Hi Zivile, thanks for taking the time to leave your review. I'm so sorry to see this. Please could you pop us a message to support@bloomandwild.com with the reference 3776646 so we can look into this for you? George

Posted 11 months ago

“The flowers arrived for my friends birthday and did not look like the flowers that were promoted on the website. Less flowers and now after a few days the flowers have already started to wilt a petals are already falling off. I’ve contacted customer services on the 24th and am still waiting for a response.”

Posted 11 months ago

Hi Scott, thanks for getting in touch. I'm really sorry to see this. Please could you pop us a message to support@bloomandwild.com with the reference 18577312 so we can take a look into this for you? George

Posted 11 months ago

“Awful flowers delivered! Lovely service but they don't communicate. They did replace them but not with what was requested and all dying. Better buying in the supermarkets. Dont waste your money as you will be let down”

Posted 11 months ago

Hi there! Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms weren't in the best condition and understand this must have been so deeply disappointing. We're also really sorry to hear the replacement wasn't any better, or what you had requested! Of course, we always want to wow customers with our stellar service and stunning bouquets and would love to make it up to you. Please send an email to support@bloomandwild.com, confirming the delivery postcode and referencing case number 3771173, so we may look into the matter and find a happy resolution for you. We hope to hear back soon. All the best, Erin at Bloom & Wild.

Posted 11 months ago

“This will be the second and last time I will be ordering from Bloom & Wild. I ordered a bouquet of flowers for my parents 41st Wedding Anniversary & paid for courier delivery to ensure that they arrived on a Saturday. For some odd reason, the courier that has delivered to them countless times before said that they couldn't find the address so the flowers arrived the next day, which was past the special occasion I intended them for. Not only were the completely dehydrated and drooping because they had zero water unlike other florists I have used in the past, but the supposed £55 bouquet looked nothing like the image I had selected them from, and were very poor to say the least. Whilst I realise that Bloom & Wild state on their website that the flowers are often delivered in bud, even when they are in bloom they will in no way reflect the image on their website or the amount of hard earned money spent. Very disappointed and will instead direct my money to local independent florists.”

Posted 11 months ago

Hello Victoria, Once again we are so sorry about this delay and your disappointment regarding the flowers. This is never what we wanted! We really hope the replacement bouquet will be appreciated when it arrives later this week. Kind regards, Florie at Bloom & Wild

Posted 11 months ago

“I found the bouquet to be very disappointing. They were part of a gift for my mother's 90th birthday. It was very small and certainly had fewer flowers than I expected in comparison to the picture. My initial plan was to set up an ongoing subscription for my mother which I will do, but not with B+W.”

Posted 11 months ago

Hello Hilary, Thank you for taking the time to leave your feedback. I am very sorry to hear that the bouquet was disappointing. That's not what we want at all! Please pop us an email to support@bloomandwild.com and quote #3748495, we would love to make this right for you and your mother. Best wishes, Bloom & Wild team

Posted 11 months ago

“Letter Box flowers were not delivered”

Posted 11 months ago

Hi there! Thank you so much for leaving a review and for bringing this to our attention. We're so incredibly sorry to hear that your flowers were never delivered and understand this must be so deeply disappointing. We never want anyone to be without their beautiful blooms or thoughtful gift! Of course, we'd love to get to the bottom of this and find the best possible resolution for you. We've popped you an email in the hopes of putting things right and look forward to hearing from you soon. Best wishes, Erin at Bloom & Wild.

Posted 11 months ago

“I ordered flowers paid extra for delivery date they didn’t arrive on that date then said they had been delivered the following day when they hadn’t it turned out they had delivered it to the wrong address and left them outside on the street lucky they weren’t stolen and there where ants all over the box shocking response to my complaint I wouldn’t recommend you use this company very poor customer service and for what I paid for the flowers they weren’t what I expected for what I paid you didn’t get a lot stay clear off you don’t want to get disappointed”

Posted 1 year ago

Hi Karen. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear that the blooms were delivered to the incorrect address and just left outside. This is definitely not the stellar service we aim to provide and we'd love to make it up to you. We've popped you an email in the hope of putting things right and look forward to hearing from you soon. All the best, Erin at Bloom & Wild.

Posted 1 year ago

“Mum's 91st bday today lovely flower's delivered in a smashed vase!! 😪”

Posted 1 year ago

Good morning Jan, thank you for your review. I am so sorry to hear that the very thoughtfully selected gift to celebrate your Mum's 91st Birthday arrived with a smashed vase. I completely understand the disappointment that may have been caused upon unboxing the blooms, I am so sorry. Please accept my sincerest apologies Jan, we absolutely want to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I have to say I was really disappointed how the flowers looked, I understand they are sleepy until watered but truly they do not look at all like on the picture advertised. Really upset and I have emailed but the email was returned. I would actually like a refund to be honest.”

Posted 1 year ago

Hi Michelle. Thank you so much for taking the time to leave your review and share your experience with us. We are so sorry to hear you have been left disappointed and for the upset this has caused this certainly isn't the experience we strive for. I'm sorry you have tried to email but the email was returned. We've popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Liane at Bloom & Wild.

Posted 1 year ago

“I was notified that Delivery was attempted, but postman didn't put through letterbox or leave a card. Recipient never received the flowers.”

Posted 1 year ago

Hello Vanessa, We are so sorry to hear about this missed delivery. If not done already, please do get in touch with our Customer Delight Team who will be happy to help you put this right. Please send us an email at support@bloomandwild.com, quoting number 3714352. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Turned up 3 days late looking half dead. A lot of money and very disappointing. The link to click on to get in touch for late delivery compensation doesn't work either.”

Posted 1 year ago

I'm so sorry to hear this, Sarah. Please can you pop us an e-mail to support@bloomandwild.com with the reference 3711423 so we can make this right for you? Our apologies again. George

Posted 1 year ago

“Very disappointed when my friend sent me a photo of the flowers. Not worth the £50 price tag for the Sunniva.”

Posted 1 year ago

I'm so sorry hear this. Please could you pop us an e-mail to support@bloomandwild.com so we can make this right for you? George

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 82,050 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.