Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered a cot from big furniture warehouse. When the box arrived, it was so badly damaged that I could see the damage to the cot without even opening it. They arranged for a replacement cot, again the box was damaged on arrival and the cot was damaged. I resorted to having individual pieces replaced which eventually turned up in the condition I would expect them to. Both the company and the courier blamed each other for the damages. The only good thing I can say is that the customer services team were helpful in the replacement items being arranged.”

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“Very good company, easy to order and delivered on time! Great quality chairs for a good price! Would definitely buy from again!”

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“Good service”

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“Very happy with our purchase kids love their desks easy assemble great value”

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“Always amazing items x”

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“Items arrived quicker than I expected, very pleased with my purchase.”

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“Very pleased with trestle table quick despatch delivery good customer service”

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“Excellent service ,delivery and product ,,,amazing box unit,looks great in my room 👍”

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“I bought a heavy duty 4ft table which came within a couple days. I use the table for my sewing machine, and its perfect as I have limited space in my flat. It was a little stiff to open the first time and I needed my partner to help me open it. Now I've gotten the hang of doing it myself, however it could be tricky for many people.”

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“Good service thanks”

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“Bought 2 folding tables, good value for money, tables sturdy, prompt delivery..... very happy”

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“Easy ordering, quick delivery, helpful and polite staff. Very good, would definitely use Big Furniture Warehouse again.”

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“Was delivered very quickly and am happy with my purchase.”

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“We purchsed a large tressle table to make up for lost worktop during kitchen renovation. Fantastic quality, really sturdy and easy clean. Great for dining and makes a great paste table as fits wider wall paper than normal paste table. Will be able to use in garden for bbq's or for christmas buffets etc. Best thing we have brought and service, comms and delivery faultless from BFW.”

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“I bought a 4 door bathroom cabinet and it looks fantastic in our shower room. It fits perfectly. Does the job. I would recommend it to anyone”

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“An absolutely awful company. It wouldnt let me give no stars!! After first receiving a damaged item I contacted the company who said they would sent out a replacement piece. The day it was supposed to arrive I was home all day to then receive an email saying they could not deliver as no one was home. I contacted them to which they said they would speak to couriers and call me back. I had no call back. So next morning I called again and they confirmed parcel would be delieved that day. It arrived but when opened not only had they sent the wrong piece but it didnt even go with the piece of furniture I had ordered. Called them again to cancel order as I was now fed up of the errors. They said I wouls not get my refund until they had received the item back. The item had been collected 2 weeks and I still awaites refund. It hadnt even been processed but rhey had received my item!!! It took approx 4 weeks to get my refund!!!! Everytime I called the company staff just did not seem to care. Awful xustomer service and communication. Will not use this company again!!”

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“Very poor customer service”

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“Bought drawers and bedside cabinet excellent value for money and quick delivery customer service was very helpful would definitely recommend”

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“Very good quality furniture delivered really quickly, really happy.”

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“Checkout a little confusing, but product and service great, many thanks, Tom H.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews