I ordered a cot from big furniture warehouse. When the box arrived, it was so badly damaged that I could see the damage to the cot without even opening it. They arranged for a replacement cot, again the box was damaged on arrival and the cot was damaged. I resorted to having individual pieces replaced which eventually turned up in the condition I would expect them to. Both the company and the courier blamed each other for the damages. The only good thing I can say is that the customer services team were helpful in the replacement items being arranged.
3 years ago
Big Furniture Warehouse has a
4.3
average rating
from
1,606
reviews
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