Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed you three times about returning an intern but you still haven’t responded😡”

Helpful Report

Good Afternoon Alex, Thank you for your feedback, Our customer service team have responded to both your emails on the 2nd and 4th of October, we have also reached back out to you this morning too, please may we ask for you to check your junk/spam folder in case their responses have gone in there. Thank you, Big Furniture Warehouse

“have bought 2 ottermans they arrived seperatly first one great 5 star qaulity and price second one came with over 80% damages so we asked for a replacement reply was can we send replacement parts can you send photographs all of which we have addressed its now 3 days later and no reply from them and no resolution offered and feels like being ignored all i want is a replacement and take broken one back very very poor customer service with no respect shown to us even though are emails have been polite and respectful shame on you when its a simple fix”

Helpful Report

Good Afternoon, Thank you for your feedback, We're sorry to hear you have had a bad experience with your purchase, please accept our apologies for this. We can see our customer service team arranged for the damaged item to be collected for you and a full replacement was sent. Apologies for any disappointment and inconvenience this may have caused, we're glad this has now been resolved for you. Thank you, Big Furniture Warehouse

“I’ve purchased a six cube unit storage and the storage boxes for the unit, but received just the boxes. I’ve emailed them numerous times but the audacity for them to don’t answer, I have no words. Money do not grow on trees for it to be spend and not getting why you paid for!!! Poor customer service or I would say it doesn’t exist!!!!”

Helpful Report

Hello, Thank you for your feedback, we do appreciate this so we can improve our services moving forward. We are sorry to hear that your 2nd product has not yet been delivered to you, my colleague did reply to your e-mail on our customer support page explaining we shall chase this with the courier and come back to you ASAP with an update for when this will be delivered. As soon as our customer support team have this update they will be in touch with you. Thank you, Big Furniture Warehouse.

“Hi, I ordered a sideboard which arrived promptly but was unfortunately damaged. I had no problem contacting Customer Service & Megan was extremely helpful through the process of getting it collected. We didn't reorder but would still recommend you as customer service & efficiency is so important. Susan Smalley”

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“They are not fully operational. I purchased a outdoor parasol when it arrived it had been used no screws or nuts and in a shabby state. Said that they would send a courier to collect for a full return but courier never turned up and they ignore any communication you try to have with them. Don’t want this to happen to anyone else.”

Helpful Report

“Item, delivered late, and damaged. Emailed customer service, promised collection, Monday, then Thursday, still not collected. No replies to emails, atrocious customer service, wouldn't touch with a barge pole. Adding insult to injury"a full refund will be given when we have the goods back", be really helpful if you did what you promised and collected the goods.”

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“DONT USE !!! COMPLETE WASTE OF TIME AND MONEY.”

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“Order and Delivery were good, however when opening the item found it to be damaged, appreciate this was a low cost item, but no response at all from customer service after sending e-mail.”

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“Very good product, easy build.”

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“It's rubbish. It fell apart and I will never buy from this company again. Instructions are poorly made out. Hinges are naff. The "wood" is naff. Poorly made skip material.”

Helpful Report

Good Afternoon, Thank you for your feedback. We are sorry to hear that you're unhappy with the product that has been delivered to you. If you could contact our customer support team with your issue and they will help get this resolved for you. Thank you, Big Furniture Warehouse.

“Never received and had no response from yourself. Worst company!!!”

Helpful Report

Good Morning, Thank you for your feedback. I do apologise for the item you ordered with us not arriving with you. We have checked through your order and my colleagues replied to your e-mails on several occasions explaining what had happened. It would appear from your review that you have not received these responses, could you check your spam folder please or check you don't have a firewall blocking our replies? We have received an update from the courier, which I don't wish to share here due to GDPR, I shall send you a private message now via reviews.io with the update on your order. Thank you.

“I ordered a tv unit with a coffee table the coffee table came last week but haven't heard sight or sound of the TV unit. I've tried emailing but have has no response, could someone please get back to me as we wanted it for use at Xmas Yours sincerely Peter Lindon”

Helpful Report

Hello, Thank you for your feedback, We're sorry to see there was a delay in receiving your full order, due to the size and weight difference of the items purchased, these were shipped on different courier services. Both of your items were successfully delivered before Christmas for you, apologies once again for the delay and thank you for your patience in this matter. Kind regards, Big Furniture Warehouse

“The unit arrived with damaged drawers and the customer service response was very disappointing. Although I provided photos and a video, there was resistance from the seller to finding a resolution - until I wrote a negative review, and then they offered me a full refund. They then asked me to revise my review, which made it clear that the motivation was not giving good customer service. Sadly, I would not be able to recommend this product or the seller.”

Helpful Report

Good Afternoon Susanne, Thank you for your feedback, We're sorry you feel this way and can only apologise for the issues you experienced with this item and the service provided. As explained my our customer service team, the issue with the product needed to be investigate with our quality control team in order to decide on the best course of action to get this resolved for you. A full refund was processed to prevent any further inconvenience and delays for yourself. Thank you for your patience in this matter, Big Furniture Warehouse

“Our furniture arrived but it wasn't the correct colour. Nothing like the photos. The chairs were supposed to be grey but in actual fact they were a dull green. Our dining room is all grey so we have had to paint the chairs adding more cost”

Helpful Report

Good Afternoon Shannon, Thank you for your feedback, We're sorry you're not happy with the colour of the furniture you have received, Our customer service team reached out to you via email on the 26th of June but unfortunately we received no response from yourself, would it be possible to reply please so we can look into getting this resolved for you. Thank you, Big Furniture Warehouse

“We love our little table and chairs, easy assembly. So worried when it arrived as the package was very battered and open. But the inside was well packed together and was all there.”

Big Furniture Warehouse 5 star review on 15th July 2023

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“Very quick delivery tracked all the way and a lovely piece of furniture would recommend big furniture warehouse without hesitation thank you for a good service”

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“I'm delighted, I bought a garden bench which is fantastic quality at a very affordable price. What more can you ask for. Will deffo use this company again.”

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“Great customer service and post sale support”

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“Had to return as goods were damaged No problem for returning good”

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“Purchased a shoe cupboard. Very unhappy with the quality. Contacted company, was given unhelpful comments. Won't be using again.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews