Big Furniture Warehouse Reviews

4.13 Rating 580 Reviews
78 %
of reviewers recommend Big Furniture Warehouse
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Big Furniture Warehouse Reviews
Nice, easy to navigate website. Speedy delivery. Bought a storage ottoman for little ones toys. Great size and colour that fits perfectly in our room. Bonus points as it can be used as seating too!
The console table arrived within 3 working days and was boxed well and looked just as the picture on the website. The wood used for the drawers was solid wood as they said but was like balsa wood rather flimsy and doesn’t slide into the drawer nicely makes a lot of noise and some fiddling required to get it in place smoothly, however I could tell from the photo that the wood didn’t look very good quality. There have been some very damming reviews of the company but everything went as I expected.
Fast efficient delivery, an easy to use website, quick payment process and speedy delivery - would come back.
Speedy delivery good product
Although the delivery was prompt, I wasn't happy with the packaging quality. The goods were not damaged but, I feel you may have some future issues.
Good service and great product.
Very happy with the table.
Quick delivery of quality item as described
Prompt and great service
Item as described
Great product so good I bought two using them for towels in the bathroom but could but used for anything.
Delivery was quick. Packaging was in a terrible state. Luckily the table inside it was OK.
Very quick to assemble and look very nice.
Good product. Easy to follow construction guide.
Great service
Satisfied with both purchase and delivery. Would not hesitate to use you again. Best Wishes from A satisfied customer.
Hi, I ordered a sideboard which arrived promptly but was unfortunately damaged. I had no problem contacting Customer Service & Megan was extremely helpful through the process of getting it collected.
We didn't reorder but would still recommend you as customer service & efficiency is so important.
Susan Smalley
Really nice good quality price. Instruction were easy to follow too. There was a piece missing, but a quick phone call and the missing part was delivered fairly promptly.
Nice looking furniture . Easy to assemble. Quick delivery . Thank you.
This item is really fiddly to assemble. Big furniture warehouse is good with great service though.
Excellent product, however, found exact same item on Amazon for £39 less. I can live with a tenner but FORTY QUID! Very poor value from BFW.
Big Furniture Warehouse is rated 4.13 based on 580 reviews