Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One or two minor blemishes on the three pieces of furniture we bought delivery one of the boxes was damaged but everything ok inside furniture looks good kept a star off for the blemishes, quite happy with the purchase.”

Helpful Report

“Online purchase was straightforward and the products arrived a few days later. I ordered a desk and set of drawers which came flat packed. These were pretty easy to put together although the instructions were a little vague I worked out what I needed to do. Now all finished and in my wife's log cabin where the look great.”

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“We ordered 4 items which arrived 2 days after ordering and packages were received undamaged. Three of the purchases were reasonable quality for the price paid but the remaining willow storage basket was quite flimsy.”

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“On time delivery Left next door Should be leaving the note at the delivery address or best option is to call the number given”

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“Very quick and efficient delivery. Item was already assembled, great as I am a klutz with flat pack. The running of the drawers is a tad clunky but nothing serious. A pretty unit at a great price, perfect for my bathroom!”

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“The bedside units look modern and have a nice wooden outer casing. The drawers are quite light and don't seem too strong. They are just to hold my CPAP machine and kindle so they should be fine for that.”

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“Ordered toy box very happy with quality and delivery”

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“Cute side tables. Way smaller than I imagined though! but would work if your bed frame is low/short.”

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“Delivery was very fast although box was a bit bashed about, once put together was sturdy but had a few marks. I contacted customer service and they gave me some money off. All in all a good experience”

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“Good delivery”

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“This bathroom cabinet is lovely, it's painted grey with cut out hearts on each drawer. The drawers are a good size so can hold all my bathroom products. Very pleased with my new purchase.”

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“The items I ordered came very quickly and one of my box's had a damaged end piece which was replaced without hassle”

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“The delivery was smooth”

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“Quick delivery”

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“Very good storage box for the money. Easy to put together.”

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“Furniture is great, let down by their courier.”

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“Easy to use website, very reasonable pricing. Had the product that I wanted and sent it out promptly. The only feedback I would have would be to include more information on dispatch and delivery, as we had no confirmation of dispatch nor anticipated delivery date, which is pretty standard on most online retailers.”

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“Quick delivery, easy to setup. Nice quality value for the money.”

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“Item is lovely, reasonable price. Only issue was the instructions weren't great and the pieces weren't numbered so was a little confusing to start with. Good quick delivery”

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“Delivery took 4 working days. Excellent quality mattress but it is firm, not medium as advertised.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews