Big Furniture Warehouse Reviews

3.99 Rating 385 Reviews
74% of reviewers recommend Big Furniture Warehouse

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 86%
accurate and undamaged orders
Greater than 79%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
5
Helen Rose
"Excellent customer service. One of the parts was incorrect so emailed the company and a instant response. They sent the correct part straight away! Highly recommended!"
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5
Frances Ashton-Brown
"Big and beautiful. My daughter and i completed it with some difficulty but not much. Fun to do and a decent size."
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Joseph Hill
"We purchased a pop up gazebo and it was delivered in super quick time and was fantastic quality. Would highly recommend."
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"ordered the Chester draw / I have never seen such instruction before. it stated 40 minutes to put together more like 8 days + thats just sorting the parts out.. and then waiting for the bits that were missing to arrive , .. the draws dont align so closing them isn't to good,, I found this item £50 cheaper as well . which added insult to injury .. the customer service isn't great .. but reading the other review on here my complaint wasn't a one off ,so the had no interest.."
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"Happy with my purchase. Fast delivery, high quality product and great price. Would recommend!"
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"Great service and fantastic product. Very easy to assemble and has been great quality so far for my son’s toys."
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"Excellent product, however, found exact same item on Amazon for £39 less. I can live with a tenner but FORTY QUID! Very poor value from BFW."
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"Great communication after receiving a damaged drawer front,was all sorted with a replacement sent, no problems"
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"Havnt received my item Haven't had no contact so phoned them now they say there waiting for item to be in stock Why sell a item if you haven't ot it"
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"Ordering and delivery first class. Cannot review the gazebo as it has been put away untouched for the winter."
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"The purchase was easy online and the phone contact person very helpful. The order arrived a little later than expected but in good condition. Assembly was very straight forward and the unit good value for money"
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"Quick delivery, furniture looks great, good quality, would purchase again."
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"Excellent! Great quality. Ordered before 9 on friday told it would come monday, arrived Saturday..brilliant. Thanks"
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"Great service and product was perfect"
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"Pictures are misleading. We should have checked the measurements but the cube storage is much smaller in real life also of poor quality chips in wood etc. Generally poor quality."
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"Brilliant furniture,delivered on time,no problems"
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"Very disappointed, poor service"
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"Excellent product. Exactly as described. Easy to assemble"
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"Great item good quality excellent price and very fast delivery would definitely buy from again !!!"
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"I wasn’t impressed the item arrived damaged. Was poorly packed. I must say they did offer to exchange item but I didn’t have time to take off work to wait for collection and we needed item urgently so kept it, but for the cost I would have expected it arriving in good condition."
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"Excelent 👍🏻"
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"Lovely bathroom cabinet. Arrived very quickly and looked amazing in our bathroom."
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"Excellent value for money Efficient service"
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Big Furniture Warehouse is rated 3.99 based on 385 reviews