An absolutely awful company. It wouldnt let me give no stars!!
After first receiving a damaged item I contacted the company who said they would sent out a replacement piece. The day it was supposed to arrive I was home all day to then receive an email saying they could not deliver as no one was home. I contacted them to which they said they would speak to couriers and call me back. I had no call back. So next morning I called again and they confirmed parcel would be delieved that day. It arrived but when opened not only had they sent the wrong piece but it didnt even go with the piece of furniture I had ordered.
Called them again to cancel order as I was now fed up of the errors. They said I wouls not get my refund until they had received the item back. The item had been collected 2 weeks and I still awaites refund. It hadnt even been processed but rhey had received my item!!! It took approx 4 weeks to get my refund!!!! Everytime I called the company staff just did not seem to care. Awful xustomer service and communication. Will not use this company again!!
3 years ago
Big Furniture Warehouse has a
4.3
average rating
from
1,606
reviews
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