Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,459 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email

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Assots London 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came really quick delivery - beautiful handbag , wish they had more in stock they have been out of stock now for weeks”

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Posted 10 months ago

“I am not able to return this purchase, very terrible customer service experience. No reply via email.”

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Posted 10 months ago

“Am still chasing for a refund and am getting nowhere.”

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Posted 11 months ago

“Very quick delivery, product as described, great price”

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Posted 11 months ago

“Excellent service, wonderful product, couldn’t be happier.”

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Posted 11 months ago

Dear Beverley, Thank you so much for your kind words and wonderful 5-star review. We’re truly delighted to hear that you are so happy with both our service and your product. Knowing that we could provide you with a smooth shopping experience and a bag you love means a great deal to us. Your support and feedback encourage us to keep delivering high-quality products along with excellent service. Should you ever need any assistance in the future, please don’t hesitate to reach out to us at customerservice@assots.co.uk – we’ll be more than happy to help. We look forward to welcoming you back again soon. Yours sincerely, Team Assots

Posted 11 months ago

“Great product. But a slower delivery than I had hoped for. I don't know what the exchange or refund process is like”

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Posted 11 months ago

“Really pleased with my purchase good quality would recommend it value for money”

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Posted 11 months ago

“Making quality products - good postage and packing.”

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Posted 11 months ago

“Lovely bag good quality got in sale a bargain.”

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Posted 11 months ago

Hi Julie, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re loving your Rue Black Pebble Grain Real Leather Crossbody Bag. Knowing that you’re pleased with the quality and found it to be such a great bargain in the sale makes us incredibly happy. The Rue bag is one of our most loved designs, and we’re thrilled it has lived up to your expectations. We’re passionate about offering genuine leather pieces that balance timeless style with everyday practicality, and feedback like yours reassures us that we’re delivering on that promise. We truly appreciate you taking the time to share your experience, and we hope your new bag becomes a much-loved part of your wardrobe. If you ever need assistance or have any questions, please don’t hesitate to contact us at customerservice@assots.co.uk —we’re always here to help. Thank you again for choosing Assots London. We look forward to welcoming you back for more great finds in the future. Warm regards, Team Assots

Posted 11 months ago

“Beautiful bag and very quick delivery”

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Posted 11 months ago

“Nice quality bag delivered as stated”

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Posted 11 months ago

“I love this bag! The leather is exquisite. I use it day/night”

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Posted 11 months ago

“Good value for money. Bag looks quite big.I love it”

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Posted 11 months ago

Hi Doris, Thank you for sharing your feedback! We’re glad to hear that you love your 'MELANIE' Navy Croc Real Leather Unlined Bucket Bag and feel it offers great value for money. It’s wonderful that the size suits your needs and that the bag has met your expectations in terms of style and quality. We truly appreciate your honest review, as it helps us continue providing products that our customers will enjoy. If you have any questions about caring for your leather bag or styling it for different occasions, feel free to get in touch. Thank you again for choosing us! Yours sincerely, Team Assots

Posted 11 months ago

“Poor customer service still waiting 4 weeks later for my refund DO NOT BUY FROM”

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Posted 11 months ago

Dear Sharon, We are very sorry to read about your dissatisfaction and sincerely apologise for the frustration this process has caused. We completely understand how important timely refunds are, and we regret that your experience has not reflected the standards we aim to uphold. That said, we must also clarify that part of the delay arose because we did not receive the signed disputed delivery form from you for some time. This form is a crucial requirement from the courier to validate claims and allow us to process refunds. Without it, we are unable to raise disputes or secure the necessary authorisation to complete the refund. Please be assured that your refund will be provided — we take such matters seriously and always do everything within our control to resolve them as smoothly and fairly as possible. We deeply regret that this has been such a drawn-out process and apologise for the stress it has caused you. We remain committed to ensuring this situation is brought to a close in the fairest way and thank you for your patience. Yours sincerely, Team Assots

Posted 11 months ago

“Just what I wanted. Lovely leather with plenty of room for my purse and keys.”

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Posted 11 months ago

Hi Jackie, Thank you so much for your wonderful review! We’re thrilled to hear that your 'MARIA' Nudish Ice Grey Pebble Grain Real Leather Crossbody Phone Bag is just what you wanted. It’s great to know that the leather quality and spacious design have met your expectations, making it perfect for your purse and keys. Your kind words mean a lot to us and motivate our team to continue offering high-quality, stylish bags that our customers love. If you ever have any questions about caring for your bag or styling it, please don’t hesitate to reach out. Thanks again for sharing your experience! Yours sincerely, Team Assots.

Posted 11 months ago

“Lovely bag, great quality & lovely colour 😊”

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Posted 11 months ago

Hi Emma, Thank you so much for your wonderful review! We’re thrilled to hear that you love your 'TINA' Orange Suede Real Leather Unlined Slouchy Shopper Tote Bag. It’s fantastic to know that the quality and vibrant color have met your expectations. We hope it becomes a favorite in your collection and adds a bright, stylish touch to your everyday outfits. Your kind words mean a lot to our team and encourage us to continue delivering high-quality, beautiful bags. Thanks again for sharing your experience! Yours sincerely, Team Assots

Posted 11 months ago

“Nice site to navigate , with loads of choices and styles . Great communication and arrived within the delivery time given”

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Posted 11 months ago

“Brilliant quality bag and quick delivery, thank you”

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Posted 11 months ago

“Perfect cross body phone bag, nice leather and good colour, might get another”

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Posted 11 months ago

“Bag smelt strongly of fish, soaked for a day with washing tablets- no improvement. Washed x3 times in machine ( in pillow case) bag is ruined. Will not be buying again.”

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Posted 11 months ago

Dear Laura, We are truly sorry to hear about your experience and completely understand how disappointing this must have been for you. Please accept our sincere apologies. As your bag was crafted from 100% genuine leather, a natural scent can sometimes be present when new. This is normal with high-quality leather products and typically fades away naturally with use and exposure to air. We must kindly note that leather should never be washed in a washing machine, as this can permanently damage the material. In such situations, we always recommend reaching out to us directly at customerservice@assots.co.uk so we can provide the correct guidance and resolve any concerns for you. We genuinely regret that this was not the experience you had with us, and your feedback will be carefully reviewed with our team to ensure better communication in the future. Yours sincerely, Team Assots.

Posted 11 months ago

Assots London is rated 4.6 based on 2,459 reviews