Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,289 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience”

Helpful Report

Posted 4 months ago

“Excellent value for money”

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Posted 4 months ago

Dear Sandra, Thank you so much for your lovely 5-star review! 🌟 We're delighted to hear you found your purchase excellent value for money — it truly means a lot to us. We appreciate your support and hope to see you shop with us again soon! Warm regards, Team Assots.

Posted 4 months ago

“Ordered, tracked and on the due date I was not at home, I was so pleased when I was given the option of choosing a different drop off point which was extremely effective. My leather Cross Body is beautifully made, exactly as described excellent quality leather, exceptional price for this quality. Absolutely love this bag”

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Posted 4 months ago

Dear Maxine, Thank you so much for your wonderful 5-star review! 🌟 We're absolutely thrilled to hear that you had a smooth delivery experience and that you're loving your new leather crossbody bag. It means the world to us to know you're happy with the quality and value of your purchase — we work hard to make sure every detail is just right! We truly appreciate your kind words and support, and we look forward to welcoming you back for more in the future. Warmest regards, Team Assots.

Posted 4 months ago

“Good prompt delivery”

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Posted 4 months ago

Dear Jacqui, Thank you so much for your wonderful 5-star review! 🌟 We're absolutely delighted to hear that you're happy with your 'CORI' Distressed Tan Real Leather Crossbody Bag — especially that you found it well-made, spacious, and loved the quality of the leather. Your kind words truly mean a lot to our team, and we're so glad we could deliver a product that met your expectations. We hope it becomes a go-to favourite in your collection! We look forward to welcoming you back to shop with us again soon. Warmest thanks, Team Assots.

Posted 4 months ago

“Good quality product”

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Posted 4 months ago

Hi Monica, Thank you so much for your lovely 5-star review of our 'CLAIRE' Black Polished VT Vintage Leather Flap Over Purse! We're delighted to hear that you’re happy with the quality of the product—it truly means a lot to us. Your feedback is greatly appreciated, and we're always striving to make your shopping experience even better. We hope you continue to enjoy using your new purse and look forward to having you shop with us again in the future. Warm regards, Team Assots.

Posted 4 months ago

“This is a very classy bag with plenty of room for essentials”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“A really lovely bag. Good value for money. The only problem is the shoulder strap still has creases in it because of how it was packaged.”

Helpful Report

Posted 4 months ago

Dear Chelsea, Thank you so much for your fantastic 5-star review! 🌟 We’re so pleased to hear that you’re loving your new bag and found it to be great value for money. We also appreciate your honest feedback regarding the creases in the shoulder strap — we're sorry for any inconvenience this may have caused. This will certainly be shared with our packing team so we can look at ways to improve our packaging in the future. Thank you again for your support, and we hope to see you shop with us again soon! Warm regards, Team Assots.

Posted 4 months ago

“Excellent quality bag. However, the tan colour is quite dark. I have emailed Assots to ask how I return the bag, but they have not responded to my email. I hope I haven't been scammed.”

Helpful Report

Posted 4 months ago

Hi Lisa, We’re very sorry to hear that the colour didn’t meet your expectations, and we sincerely apologise for the delay in our response. Please rest assured, we are a genuine business and your satisfaction is important to us. We've now sent you an email with full return instructions for your order. If there’s anything further we can help with, please don’t hesitate to reach out. Kind regards, Team Assots

Posted 4 months ago

“Shame about the length of handle just to short otherwise a lovely bag”

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Posted 4 months ago

“Lovely bag just the right size to fit all my stuff in looks pretty smart too”

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Posted 5 months ago

“beatiful very pleased”

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Posted 5 months ago

“A company I have not used before but I would not hesitate to use them again”

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Posted 5 months ago

“Beautiful bag, lovely soft leather, looks well made. Bought as gift so not used by myself, but looks well constructed and will hopefully be well used for many years.”

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Posted 5 months ago

“Not worth the money small bag yes it is leather but that's it.”

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Posted 5 months ago

“At first seemed fabulous. Witin 6 weeks all the lining was coming loose & frayed. Catching in zips. Update: Assots replaced the bag very quickly! Incredible service!!!!”

Helpful Report

Posted 5 months ago

Hi Jennifer, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the standard we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the inconvenience caused. We’ve arranged for a replacement to be sent out to you, and we’ll ensure it is thoroughly checked before dispatch. We genuinely value your feedback and hope this resolution will help restore your confidence in our products and service. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Warm regards, Team Assots.

Posted 4 months ago

“Lovely quality bag. The perfect size for an everyday bag. Great value for money”

Helpful Report

Posted 5 months ago

Hi Michelle, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with the quality and size of your bag — and that it's proving to be the perfect everyday companion. We're especially glad you found it to be great value for money. Your support means a lot to us, and feedback like yours truly encourages our team. We hope you continue shopping with us again in the future! Warm regards, Team Assots

Posted 4 months ago

“Very nice bag I am loving it. Nice and roomy.”

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Posted 5 months ago

Hi Cherrie, Thank you so much for the lovely 5-star review! We're delighted to hear that you're loving your 'JEAN' Tan Crossbody Bag and finding it nice and roomy — it's always great to know when our designs meet our customers’ expectations. Your kind words and support mean the world to us. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon! Warm regards, Team Assots

Posted 4 months ago

“It is advertised as navy blue and when it comes it is royal blue bit navy not very happy at all”

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Posted 5 months ago

“Excellent company very helpful.”

Helpful Report

Posted 5 months ago

Assots London is rated 4.6 based on 2,289 reviews