Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,332 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was surprisingly dirty and sticky and did not seem new, I am quite shocked that you sent it to me in that state.”

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Posted 1 month ago

“Item was not in stock as website was showing. Disappointed as this was going to be a gift.H owever they offered me a refund straight away”

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Posted 2 months ago

“A wide variety of bags available. Nice website which was easy to navigate.”

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Posted 3 months ago

“Disappointed in cheap fastening and feel it’s just ok the prices was expensive for this quality”

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Posted 6 months ago

“Poor quality leather Looks and feels like plastic. Would not recommend!!!”

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Posted 7 months ago

“Very small as I was not expecting to be small”

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Posted 7 months ago

“The handbag would have been perfect if the description had been accurate. It was described as LIGHT ICE GREY when it was clearly dirty beige.”

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Posted 10 months ago

“The bag was really small. Wanted to return but decided to keep because of return costs. I expected it to be the normal size of a bag due to the cost.”

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Posted 10 months ago

“Really was not very nice main zip very stiff have returned”

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Posted 10 months ago

“I dont like it , and didn't think it was worth the money spent on it. But oh well will give it away.”

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Posted 11 months ago

“Product was great but arrived two days late for the event despite paying 1-2 day premium delivery cost. Took 4 days to arrive”

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Posted 11 months ago

“Good service and rapid delivery”

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Posted 1 year ago

“I recently bought a handbag for my mum. The handbag had glue on it so sent pictures and asked for a refund or discount. Customer service told me it was definitely glue and not a default so couldn't offer me anything which is fine, so I decided to return it for a refund. They didn't even offer free return, I had to pay for the postage. If the bag had been in perfect condition, I wouldn't have returned it therefore wouldn't have spent extra for postage. I don't think it was handled the correct way and would have expected a free return postage”

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Posted 1 year ago

“sean Mitten Attachments Mon, Jan 20, 3:46 PM (3 days ago) to customerservice Mr S P Mitten Hello , i'd like your help please. I'm not too happy , this bag was one of my fiancee's gifts for her birthday over the weekend , first of all I paid for Express delivery 'it was slow getting to me' & also as you'll see from the photos , the bag itself is creased , looks like needs flattening out !! Also , my fiancee' went to let the strap down / out - noticed a split .... she's dissapointed as I am ! I'd like some kind of credit / compensation please ! I look forward to hearing from you on this. Mr S P Mitten (Order #34536) **I WOULD LIKE THIS ACTED ON PLEASE , I SENT AN EMAIL TO CUSTOMER SERVICES** S MITTEN”

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Posted 1 year ago

“Returned product due to faulty zip. Would have been a nice bag”

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Posted 1 year ago

“I really love your products but your service is letting them down. I am still waiting more than 2 weeks after making my order for it to be delivered and no sign of it yet so I expect it will be at least 3 weeks. Along with the high price of postage I am not happy with the length of time for delivery. Would love to have given a better review but without the products that is not possible”

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Posted 1 year ago

“This bag in colour is more a taupe colour than an ice grey - purchased for £33.95 and was originally £91.99 - definitely not worth that price”

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Posted 1 year ago

“Wont order again.”

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Posted 1 year ago

“I gave two stars for the poor packaging of the backpack,it was covered in a clear plastic bag and delivery bag, that’s all. It came flat, it looked cheap and the leather had a funny smell. I wanted to return it because it is way smaller than it looks on their website and the customer service wasn’t friendly at all.”

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Posted 2 years ago

“I ordered a Bag as a Christmas present from the higher-end range and it arrived simply in a cheap plastic bag. I emailed Assots to say I was disappointed the presentation was not of a very high standard and received no reply at all. When my daughter opened her Christmas present, it was scratched and marked on the front of the bag and very noticeable. A very poor nonresponse and overall bad experience with an unusable damaged bag.”

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Posted 2 years ago

Assots London is rated 4.6 based on 2,332 reviews