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Assots Reviews

4.7 Rating 1,332 Reviews

93 %

of reviewers recommend Assots

Company Reviews

Product Reviews

4.7

Based on 1,332 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Assots 5 star review on 1st April 2024

Assots 5 star review on 30th January 2024

Mrs Sharon Berry

Assots 5 star review on 23rd January 2024

Assots 5 star review on 3rd November 2023

Caroline Curtis

Assots 5 star review on 3rd November 2023

Caroline Curtis

Assots 5 star review on 16th May 2023

Assots 5 star review on 5th March 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave two stars for the poor packaging of the backpack,it was covered in a clear plastic bag and delivery bag, that’s all. It came flat, it looked cheap and the leather had a funny smell. I wanted to return it because it is way smaller than it looks on their website and the customer service wasn’t friendly at all.”

Posted 2 months ago

“I ordered a Bag as a Christmas present from the higher-end range and it arrived simply in a cheap plastic bag. I emailed Assots to say I was disappointed the presentation was not of a very high standard and received no reply at all. When my daughter opened her Christmas present, it was scratched and marked on the front of the bag and very noticeable. A very poor nonresponse and overall bad experience with an unusable damaged bag.”

Posted 3 months ago

“I was disappointed with bag,handles far too long,bag did not stand up.”

Posted 3 months ago

“I'm still waiting for my delivery. More than two weeks.”

Posted 1 year ago

“The delivery was a disaster and totally tainted my experience.”

Posted 1 year ago

“Good quality for the price only negative comment the opening in the coin part could have been wider”

Posted 1 year ago

“I paid extra for express delivery. It was not delivered on time and I have not received a refund if the money I spent on postage”

Posted 1 year ago

“Ordering, delivery all excellent bag beautiful but on second use one side of the pop button fastener pulled away - I was going to send the bag back but it is so nice and useful I just removed the other side of the fastener - shame as I was going to order in a different colour but changed my mind”

Posted 1 year ago

“Much poorer quality than appeared in photo”

Posted 1 year ago

“I loved this bag. How ever from day one the zipper kept sticking to open and close. I thought this would ease with use it hasn't. Then finally the leather tag on the zipper fell apart, literally as my friend was admiring my bag and stating she wanted to buy one. Needless to say she is not now. I hope the company are now going to replace faulty bag as it is a perfect size and great leather cross body bag. So disappointed!!!!”

Posted 2 years ago

“Dissapointed with ruff edges as it looks unfinished item ..( no inside zipped pocket .. no lining / as advertised , but still gives unfinished look..Easy excess for pickpocketers .”

Posted 2 years ago

“Not to my expectations, No.pockets Poor quality stitching”

Posted 2 years ago

“I have been trying to get in touch with the customer service team to return my purchase for three weeks but with no response. The bag was low quality for the price I paid for it. Please issue a refund.”

Posted 2 years ago

“Looks plastic on the outside”

Posted 2 years ago

“NOT RECIEVED AS YET”

Posted 2 years ago

“Item not delivered, yet informed that it had been. Poor customer service. Can't comment on quality of products.”

Posted 3 years ago

“No problem with service and delivery but product disappointing. Leather smells of chemicals and depth of bag minimal.”

Posted 3 years ago

“I was sent the wrong order, not the end of the word as I had ordered with plenty of time for Mother’s Day. I contacted assots who said they would get my order sent that day. I returned the incorrect order as requested. I have still not had the postage for that refunded even though I have sent them a receipt of postage again as requested. I did not receive my correct order in time for Mother’s Day as they did not send it until I chased it up 6 days later. Although then told me it had already been sent. I have now received my return postage.”

Posted 4 years ago

“The bag arrived promptly and was just what I wanted. However after 2 weeks the zip fob on the main pocket fell off (?why in the sale) so was very disappointed. Have had to put a key fob on to be able to use.”

Posted 4 years ago

“I will actually be returning the bag as it's so.... narrow i could only fit my purse in it. Sadly it's of no use to me it's also very hard to get your hand in and out of it. Very poor design.”

Posted 4 years ago

Assots is rated 4.7 based on 1,332 reviews