Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,335 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth the money small bag yes it is leather but that's it.”

Helpful Report

Posted 6 months ago

“At first seemed fabulous. Witin 6 weeks all the lining was coming loose & frayed. Catching in zips. Update: Assots replaced the bag very quickly! Incredible service!!!!”

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Posted 6 months ago

Hi Jennifer, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the standard we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the inconvenience caused. We’ve arranged for a replacement to be sent out to you, and we’ll ensure it is thoroughly checked before dispatch. We genuinely value your feedback and hope this resolution will help restore your confidence in our products and service. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Warm regards, Team Assots.

Posted 6 months ago

“Lovely quality bag. The perfect size for an everyday bag. Great value for money”

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Posted 6 months ago

Hi Michelle, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with the quality and size of your bag — and that it's proving to be the perfect everyday companion. We're especially glad you found it to be great value for money. Your support means a lot to us, and feedback like yours truly encourages our team. We hope you continue shopping with us again in the future! Warm regards, Team Assots

Posted 6 months ago

“Very nice bag I am loving it. Nice and roomy.”

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Posted 6 months ago

Hi Cherrie, Thank you so much for the lovely 5-star review! We're delighted to hear that you're loving your 'JEAN' Tan Crossbody Bag and finding it nice and roomy — it's always great to know when our designs meet our customers’ expectations. Your kind words and support mean the world to us. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon! Warm regards, Team Assots

Posted 6 months ago

“It is advertised as navy blue and when it comes it is royal blue bit navy not very happy at all”

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Posted 6 months ago

“Excellent company very helpful.”

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Posted 6 months ago

“Assots sell great items and they provide great service”

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Posted 6 months ago

“Easy to order from via Secret Sales.Quick delivery.”

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Posted 6 months ago

“Bag is as ordered and arrived very quickly.”

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Posted 6 months ago

“order quickly dedpatched and phone carrier bag is very good quality”

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Posted 6 months ago

“Absolutely love this bag! The genuine leather is high-quality, and the rich brown color looks so stylish. It’s spacious, practical, and works perfectly for both everyday use and going out. Every detail feels well thought out. Very happy with my purchase!”

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Posted 6 months ago

“Lovely quality, perfect size and good price. Ideal little summer bag.”

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Posted 6 months ago

“I purchased the soft leather shoulder bag as a gift. The recipient was delighted. The quality and workmanship are beautiful and it looks like it’s last many years getting better and better the more it is used”

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Posted 6 months ago

Dear Lucy, Thank you so much for your wonderful 5-star review! 🌟 We're absolutely delighted to hear that the soft leather shoulder bag was so well received as a gift — and even more so that the recipient was delighted with it! Your kind words about the quality and craftsmanship truly mean a lot to us. It's lovely to know that the bag will be enjoyed for years to come, only growing more beautiful with time and use — just as we intended. We genuinely appreciate your support and hope to welcome you back again soon. Warm regards, Team Assots.

Posted 6 months ago

“Reliable company”

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Posted 6 months ago

Dear Judy, Thank you so much for your wonderful 5-star review! 🌟 We're absolutely delighted to hear that you’re pleased with your 'KEW' Tan Soft Nappa Full Grain Real Leather Crossbody Bag. It’s lovely to know that the colour matched your shoes perfectly and that the soft leather and quality met your expectations. We’re also truly grateful for your kind words about our company — it means so much to be seen as reliable by our customers. Your support is greatly appreciated, and we look forward to welcoming you back to shop with us again in the future! Warm regards, Team Assots

Posted 6 months ago

“Great product which included brilliant price and delivery was good.”

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Posted 6 months ago

Dear Nigel, Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear that you’re happy with your 'ANGEL' Black Nappa Full Grain Leather Zip-top Backpack. It’s wonderful to know that the bag lived up to your expectations in both quality and design, and that you found the price and delivery to be equally satisfying. We always strive to offer great value without compromising on craftsmanship, so your feedback truly means a lot to us. We appreciate your support and hope to see you shop with us again in the future! Warm regards, Team Assots

Posted 6 months ago

“The bag is really beautiful and soft”

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Posted 6 months ago

Dear Amie, Thank you so much for your lovely 5-star review! 🌟 We're absolutely delighted to hear that you’re loving your 'CITY BAG' Black Soft Pebble Grain Real Leather Shoulder Bag. It’s wonderful to know you’re happy with both the beauty and the softness of the leather — your kind words truly mean a lot to us. We hope your new bag becomes a favourite in your collection, and we look forward to welcoming you back to shop with us again in the future! Warm regards, Team Assots.

Posted 6 months ago

“I am trying to return one bag as it is faulty, can't get a return label sent by Debenhams who i bought through despite multiple emails. Now arranging a charge back from my card provider”

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Posted 6 months ago

“Very quick delivery excellant product good value for money”

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Posted 6 months ago

“Everything good on delivery & product as shown.”

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Posted 6 months ago

Dear Jennifer, Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that your 'AVON' Carmine Pink Soft Nappa Full Grain Real Leather Crossbody Bag arrived just as described and met your expectations. It’s great to know it’s the perfect size for holidays — stylish, compact, and practical! Your kind words truly mean a lot to us. We appreciate your support and look forward to welcoming you back to shop with us again in the future. Warm regards, Team Assots

Posted 6 months ago

Assots London is rated 4.6 based on 2,335 reviews