Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,332 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received my parcel with I ordered on 7 th January”

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Posted 4 weeks ago

“Extremely disappointed as I sent the item back in the 3rd of December and still haven’t got me refund. Will never order from Assots again.”

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Posted 1 month ago

Dear Sara, We’re very sorry for the frustration this situation has caused and appreciate you sharing your experience. We can confirm that your refund has now been processed. Once issued, refunds typically take 5–7 working days to reflect, depending on your original payment provider. To clarify, the delay occurred because we did not initially receive the returned item. As soon as the return was received, it went through our standard quality checks, which are required before any refund can be issued. Unfortunately, as the return reached us later than expected, this extended the overall timeline. We sincerely apologise for the inconvenience and understand how disappointing this must have been. This is not the experience we want for our customers, and we appreciate your patience while the matter was resolved. If you have any further questions or need assistance, please don’t hesitate to contact us directly at customerservice@assots.co.uk Yours sincerely, Team Assots.

Posted 2 weeks ago

“🌟 My Experience with Michaelandrew and team 🌟 After weeks of frustration and failed attempts elsewhere, I finally found real help with michaelandrew and team, From the very start, they showed patience, professionalism, and genuine care for my situation. They kept me informed every step of the way, provided honest updates, and took meaningful action that truly made a difference. Thanks to Michaelandrew and team, my issue was resolved, and my confidence was fully restored. Their dedication speaks for itself. 💬 Highly recommended for anyone seeking real, result-driven support”

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Posted 1 month ago

Dear Jeff, Thank you for taking the time to leave feedback. We genuinely appreciate customers sharing their experiences, as reviews play an important role in helping others make informed decisions. That said, we wanted to kindly raise a concern regarding the content and rating of your review. A one-star rating has a significant negative impact on our customer service performance, and the wording of the review appears to reference a different company/team, which may unintentionally misrepresent your experience with us. If your issue was resolved positively and you felt supported, we would be very grateful if you could consider amending or removing the review, or updating it so that it accurately reflects your experience with Assots. This helps ensure fairness and clarity for both our team and future customers. We take customer service extremely seriously and work hard to resolve issues promptly and professionally. Constructive and accurate feedback genuinely helps us continue improving. Thank you for your understanding and consideration. If you would like to discuss this further, please don’t hesitate to contact us directly. Yours sincerely, Team Assots.

Posted 1 month ago

“Poor service... Refund”

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Posted 1 month ago

Dear Ann, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had. We’re very sorry to see that you felt disappointed, and this is certainly not the level of service we aim to provide. At Assots, we take customer feedback extremely seriously, as it helps us identify where things may have gone wrong and how we can improve. If you would be willing, we would really appreciate it if you could let us know exactly what the issue was, so we can look into it properly and work towards a resolution for you. Your feedback genuinely matters to us, and we would welcome the opportunity to put things right. Thank you for your time, and we hope to hear from you soon. Yours sincerely, Team Assots.

Posted 1 month ago

“Wrong item and colour arrived. No easy option for refund”

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Posted 1 month ago

“Truly dependable people who take pride in doing things the right way.”

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Posted 1 month ago

“Still not received my purchase 8 days after purchasing, tracking number for royal mail ( 48 hr delivery!) states that it hasnt even been recieved by them to be processed. Payment has gone from my account. Contacted ASSOTS and got a standard "we are looking into it" response, heard nothing since. No phone number to speak to a human being available. Not happy as a christmas present and ordered well in advance. Im even in the same country!”

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Posted 1 month ago

“Not very quality”

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Posted 2 months ago

“I will not be ordering from this company again. I managed to purchase a handbag (and receive a dispatch notification) which I was later told was out of stock. I was offered an alternative or refund. I chose an alternative. A refund was processed. After a lot of back and forth via email, which I found very frustrating, I was mistakenly given a refund and asked to order a new item. The refund could take up to 10 days to be available in my account. I was offered nothing as a gesture of goodwill for the stressful and frustrating service I had received. I cannot believe they expected me to place a new order with them after that experience. Steer clear!”

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Posted 2 months ago

“Not received yet even received by Royal Mail one week on.”

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Posted 2 months ago

“Unfortunately my purchase was not delivered. I am still trying to get my bag or a refund. Extremely disappointing.”

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Posted 2 months ago

“I purchased the bag but sadly havent recieved it. Customer service has been communicating with me however the situation hasn't been resolved. I am very dissapointed. I have no bag & no refund. Have asked for information but getting nowhere. Such a shame.”

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Posted 2 months ago

Dear Natasha, We are truly sorry for the experience you’ve had, and we completely understand how frustrating and disappointing this situation has been for you. Please accept our sincere apologies . Please rest assured that we are actively working on this and doing everything within our control to ensure your order reaches you as quickly as possible. We have already raised this with our delivery partner and continue to push for a clear and immediate resolution. If the parcel does not arrive, you will absolutely receive a full refund — you will not be left without your bag or your money. At Assots London, customer satisfaction is our first priority — it’s what we stand for, and we are deeply sorry that your experience has not reflected this so far. We are fully committed to making this right for you. Thank you for your patience and understanding. We are here for you every step of the way. Yours sincerely, Team Assots.

Posted 2 months ago

“Cancelled my order with no given reason”

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Posted 3 months ago

“I have NOT received my goods after nearly a month! I have been in touch with Assots twice and have been fobbed off. They have now asked me to write a review! I would like a proper explaination and my money back.”

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Posted 4 months ago

“I am not able to return this purchase, very terrible customer service experience. No reply via email.”

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Posted 4 months ago

“Am still chasing for a refund and am getting nowhere.”

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Posted 4 months ago

“Poor customer service still waiting 4 weeks later for my refund DO NOT BUY FROM”

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Posted 4 months ago

Dear Sharon, We are very sorry to read about your dissatisfaction and sincerely apologise for the frustration this process has caused. We completely understand how important timely refunds are, and we regret that your experience has not reflected the standards we aim to uphold. That said, we must also clarify that part of the delay arose because we did not receive the signed disputed delivery form from you for some time. This form is a crucial requirement from the courier to validate claims and allow us to process refunds. Without it, we are unable to raise disputes or secure the necessary authorisation to complete the refund. Please be assured that your refund will be provided — we take such matters seriously and always do everything within our control to resolve them as smoothly and fairly as possible. We deeply regret that this has been such a drawn-out process and apologise for the stress it has caused you. We remain committed to ensuring this situation is brought to a close in the fairest way and thank you for your patience. Yours sincerely, Team Assots

Posted 4 months ago

“Bag smelt strongly of fish, soaked for a day with washing tablets- no improvement. Washed x3 times in machine ( in pillow case) bag is ruined. Will not be buying again.”

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Posted 4 months ago

Dear Laura, We are truly sorry to hear about your experience and completely understand how disappointing this must have been for you. Please accept our sincere apologies. As your bag was crafted from 100% genuine leather, a natural scent can sometimes be present when new. This is normal with high-quality leather products and typically fades away naturally with use and exposure to air. We must kindly note that leather should never be washed in a washing machine, as this can permanently damage the material. In such situations, we always recommend reaching out to us directly at customerservice@assots.co.uk so we can provide the correct guidance and resolve any concerns for you. We genuinely regret that this was not the experience you had with us, and your feedback will be carefully reviewed with our team to ensure better communication in the future. Yours sincerely, Team Assots.

Posted 4 months ago

“I have twice requested to return this item as it is far too big for my waist but have heard nothing back. Very disappointing.”

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Posted 5 months ago

Dear Catherine, We’re truly sorry to hear about your experience and sincerely apologise for the frustration caused by the lack of response to your return request. This is certainly not the level of service we strive to provide, and we completely understand your disappointment. Please contact us directly at customerservice@assots.co.uk so that we can resolve this for you without further delay. We genuinely value your trust and would love the opportunity to put things right. Your feedback is very important to us, and we will be reviewing this internally to ensure such situations are avoided in the future. Yours sincerely, Team Assots

Posted 4 months ago

“Nice bag but u sent me wrong coloir”

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Posted 5 months ago

Dear Ann, We are truly sorry to hear that you received the wrong colour of your bag. Unfortunately, on rare occasions, mix-ups can happen during the delivery process, and we completely understand how disappointing this must have been for you. At Assots London, we always do our very best to ensure such errors don’t occur, and we take feedback like yours seriously to keep improving our service. Please be assured that our team is here to resolve this for you quickly – we’d kindly ask you to reach out to us at customerservice@assots.co.uk. Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused. Yours sincerely, Team Assots.

Posted 4 months ago

Assots London is rated 4.6 based on 2,332 reviews