Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,441 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two bags from this company after receiving them I found I was not happy with the quality and requested a returns slip on NUMEROUS emails and platform including leaving a message in the phone number. NONE has been responded to BE very careful dealing this company!!”

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Posted 2 weeks ago

Hi Ruby, Thank you for your feedback. Firstly, we would like to sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns; however, we would like to let you know that we did respond to your enquiry and provided you with our return instructions, including the return address for your order #51676. We are sorry if our response was overlooked or if you did not receive it, and we sincerely apologise for any inconvenience this may have caused. If you still wish to return the bags, please let us know and we will be more than happy to assist you further and ensure your return is processed as smoothly as possible. Once again, we apologise for your experience and appreciate the opportunity to resolve this for you. Yours sincerely, Team Assots.

Posted 2 weeks ago

“Poor quality and no support I am very disappointed with Assots London. After only a few months of use, the inside stitching of my bag has fallen apart. I contacted them to ask for a repair or replacement, especially since the outside is still like new as I hardly used it. Their response was: "Please also note that we do not provide a manufacturer’s warranty on our products." The fact that they are unable to stand behind the quality of their products tells you everything. I've had a crossbody bag from Aliexpress last longer than this, and it was a fraction of the price. Save your money.”

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Posted 2 months ago

Dear Martina, We are sincerely sorry to hear about your experience and apologise for the disappointment caused. At Assots London, we take customer feedback very seriously and are committed to investigating and resolving any genuine issues brought to our attention. Following a detailed review with our production team, we confirmed that this was a genuine manufacturing defect with the internal stitching. As a result, we provided you a full refund without requiring the bag to be returned and have since discontinued the affected product. We have also shared the findings internally to help improve our products and processes going forward. We sincerely apologise again for the inconvenience caused and appreciate the opportunity to investigate and resolve the matter. Team Assots

Posted 1 month ago

“I purchased an item which I wanted to return. I wrote to them….they have never replied. I suspect they are a Chinese operation pretending to be here in the uk.”

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Posted 3 months ago

We’re very sorry to hear about your experience, Jackie, and sincerely apologize for the inconvenience caused. Unfortunately, we have not received any email from you regarding your return request. For any customer queries, our official email address is customerservice@assots.co.uk, and our team is always happy to assist. Please do reach out to us directly at the email above, and we will make sure your return is handled promptly. Yours sincerely, Team Assots.

Posted 3 months ago

“I had to pay border taxes which made the overall price expensive. Avoid buying from Assots outside of the Uk.”

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Posted 3 months ago

“Still have not received my parcel with I ordered on 7 th January”

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Posted 6 months ago

“Extremely disappointed as I sent the item back in the 3rd of December and still haven’t got me refund. Will never order from Assots again.”

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Posted 6 months ago

Dear Sara, We’re very sorry for the frustration this situation has caused and appreciate you sharing your experience. We can confirm that your refund has now been processed. Once issued, refunds typically take 5–7 working days to reflect, depending on your original payment provider. To clarify, the delay occurred because we did not initially receive the returned item. As soon as the return was received, it went through our standard quality checks, which are required before any refund can be issued. Unfortunately, as the return reached us later than expected, this extended the overall timeline. We sincerely apologise for the inconvenience and understand how disappointing this must have been. This is not the experience we want for our customers, and we appreciate your patience while the matter was resolved. If you have any further questions or need assistance, please don’t hesitate to contact us directly at customerservice@assots.co.uk Yours sincerely, Team Assots.

Posted 6 months ago

“🌟 My Experience with Michaelandrew and team 🌟 After weeks of frustration and failed attempts elsewhere, I finally found real help with michaelandrew and team, From the very start, they showed patience, professionalism, and genuine care for my situation. They kept me informed every step of the way, provided honest updates, and took meaningful action that truly made a difference. Thanks to Michaelandrew and team, my issue was resolved, and my confidence was fully restored. Their dedication speaks for itself. 💬 Highly recommended for anyone seeking real, result-driven support”

Helpful Report

Posted 6 months ago

Dear Jeff, Thank you for taking the time to leave feedback. We genuinely appreciate customers sharing their experiences, as reviews play an important role in helping others make informed decisions. That said, we wanted to kindly raise a concern regarding the content and rating of your review. A one-star rating has a significant negative impact on our customer service performance, and the wording of the review appears to reference a different company/team, which may unintentionally misrepresent your experience with us. If your issue was resolved positively and you felt supported, we would be very grateful if you could consider amending or removing the review, or updating it so that it accurately reflects your experience with Assots. This helps ensure fairness and clarity for both our team and future customers. We take customer service extremely seriously and work hard to resolve issues promptly and professionally. Constructive and accurate feedback genuinely helps us continue improving. Thank you for your understanding and consideration. If you would like to discuss this further, please don’t hesitate to contact us directly. Yours sincerely, Team Assots.

Posted 6 months ago

“Poor service... Refund”

Helpful Report

Posted 6 months ago

Dear Ann, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had. We’re very sorry to see that you felt disappointed, and this is certainly not the level of service we aim to provide. At Assots, we take customer feedback extremely seriously, as it helps us identify where things may have gone wrong and how we can improve. If you would be willing, we would really appreciate it if you could let us know exactly what the issue was, so we can look into it properly and work towards a resolution for you. Your feedback genuinely matters to us, and we would welcome the opportunity to put things right. Thank you for your time, and we hope to hear from you soon. Yours sincerely, Team Assots.

Posted 6 months ago

“Wrong item and colour arrived. No easy option for refund”

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Posted 7 months ago

“Truly dependable people who take pride in doing things the right way.”

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Posted 7 months ago

“Still not received my purchase 8 days after purchasing, tracking number for royal mail ( 48 hr delivery!) states that it hasnt even been recieved by them to be processed. Payment has gone from my account. Contacted ASSOTS and got a standard "we are looking into it" response, heard nothing since. No phone number to speak to a human being available. Not happy as a christmas present and ordered well in advance. Im even in the same country!”

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Posted 7 months ago

“Not very quality”

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Posted 7 months ago

“I will not be ordering from this company again. I managed to purchase a handbag (and receive a dispatch notification) which I was later told was out of stock. I was offered an alternative or refund. I chose an alternative. A refund was processed. After a lot of back and forth via email, which I found very frustrating, I was mistakenly given a refund and asked to order a new item. The refund could take up to 10 days to be available in my account. I was offered nothing as a gesture of goodwill for the stressful and frustrating service I had received. I cannot believe they expected me to place a new order with them after that experience. Steer clear!”

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Posted 7 months ago

“Not received yet even received by Royal Mail one week on.”

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Posted 7 months ago

“Unfortunately my purchase was not delivered. I am still trying to get my bag or a refund. Extremely disappointing.”

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Posted 8 months ago

“I purchased the bag but sadly havent recieved it. Customer service has been communicating with me however the situation hasn't been resolved. I am very dissapointed. I have no bag & no refund. Have asked for information but getting nowhere. Such a shame.”

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Posted 8 months ago

Dear Natasha, We are truly sorry for the experience you’ve had, and we completely understand how frustrating and disappointing this situation has been for you. Please accept our sincere apologies . Please rest assured that we are actively working on this and doing everything within our control to ensure your order reaches you as quickly as possible. We have already raised this with our delivery partner and continue to push for a clear and immediate resolution. If the parcel does not arrive, you will absolutely receive a full refund — you will not be left without your bag or your money. At Assots London, customer satisfaction is our first priority — it’s what we stand for, and we are deeply sorry that your experience has not reflected this so far. We are fully committed to making this right for you. Thank you for your patience and understanding. We are here for you every step of the way. Yours sincerely, Team Assots.

Posted 8 months ago

“Cancelled my order with no given reason”

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Posted 9 months ago

“I have NOT received my goods after nearly a month! I have been in touch with Assots twice and have been fobbed off. They have now asked me to write a review! I would like a proper explaination and my money back.”

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Posted 9 months ago

“I am not able to return this purchase, very terrible customer service experience. No reply via email.”

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Posted 9 months ago

“Am still chasing for a refund and am getting nowhere.”

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Posted 10 months ago

Assots London is rated 4.6 based on 2,441 reviews