Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,209 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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“Cancelled my order with no given reason”

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Posted 4 days ago

“I have NOT received my goods after nearly a month! I have been in touch with Assots twice and have been fobbed off. They have now asked me to write a review! I would like a proper explaination and my money back.”

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Posted 1 week ago

“I am not able to return this purchase, very terrible customer service experience. No reply via email.”

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Posted 3 weeks ago

“Am still chasing for a refund and am getting nowhere.”

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Posted 3 weeks ago

“Poor customer service still waiting 4 weeks later for my refund DO NOT BUY FROM”

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Posted 1 month ago

Dear Sharon, We are very sorry to read about your dissatisfaction and sincerely apologise for the frustration this process has caused. We completely understand how important timely refunds are, and we regret that your experience has not reflected the standards we aim to uphold. That said, we must also clarify that part of the delay arose because we did not receive the signed disputed delivery form from you for some time. This form is a crucial requirement from the courier to validate claims and allow us to process refunds. Without it, we are unable to raise disputes or secure the necessary authorisation to complete the refund. Please be assured that your refund will be provided — we take such matters seriously and always do everything within our control to resolve them as smoothly and fairly as possible. We deeply regret that this has been such a drawn-out process and apologise for the stress it has caused you. We remain committed to ensuring this situation is brought to a close in the fairest way and thank you for your patience. Yours sincerely, Team Assots

Posted 1 month ago

“Bag smelt strongly of fish, soaked for a day with washing tablets- no improvement. Washed x3 times in machine ( in pillow case) bag is ruined. Will not be buying again.”

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Posted 1 month ago

Dear Laura, We are truly sorry to hear about your experience and completely understand how disappointing this must have been for you. Please accept our sincere apologies. As your bag was crafted from 100% genuine leather, a natural scent can sometimes be present when new. This is normal with high-quality leather products and typically fades away naturally with use and exposure to air. We must kindly note that leather should never be washed in a washing machine, as this can permanently damage the material. In such situations, we always recommend reaching out to us directly at customerservice@assots.co.uk so we can provide the correct guidance and resolve any concerns for you. We genuinely regret that this was not the experience you had with us, and your feedback will be carefully reviewed with our team to ensure better communication in the future. Yours sincerely, Team Assots.

Posted 1 month ago

“I have twice requested to return this item as it is far too big for my waist but have heard nothing back. Very disappointing.”

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Posted 1 month ago

Dear Catherine, We’re truly sorry to hear about your experience and sincerely apologise for the frustration caused by the lack of response to your return request. This is certainly not the level of service we strive to provide, and we completely understand your disappointment. Please contact us directly at customerservice@assots.co.uk so that we can resolve this for you without further delay. We genuinely value your trust and would love the opportunity to put things right. Your feedback is very important to us, and we will be reviewing this internally to ensure such situations are avoided in the future. Yours sincerely, Team Assots

Posted 1 month ago

“Nice bag but u sent me wrong coloir”

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Posted 1 month ago

Dear Ann, We are truly sorry to hear that you received the wrong colour of your bag. Unfortunately, on rare occasions, mix-ups can happen during the delivery process, and we completely understand how disappointing this must have been for you. At Assots London, we always do our very best to ensure such errors don’t occur, and we take feedback like yours seriously to keep improving our service. Please be assured that our team is here to resolve this for you quickly – we’d kindly ask you to reach out to us at customerservice@assots.co.uk. Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused. Yours sincerely, Team Assots.

Posted 1 month ago

“I'm disappointed and not happy with your company. You didn't send mr this item because you dadn't have it. You promised to send a refund but I still didn't receive it. Disappointed. Galina Duffy”

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Posted 2 months ago

Dear Gala, We are very sorry to hear about your disappointment and sincerely apologise for the inconvenience caused. Please be assured that once the returned product is received, your refund will be processed promptly. We appreciate your patience and understanding in this matter. If you have any further queries, you can contact us directly at customerservice@assots.co.uk. Yours sincerely, Team Assots

Posted 2 months ago

“Not worth the money small bag yes it is leather but that's it.”

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Posted 3 months ago

“It is advertised as navy blue and when it comes it is royal blue bit navy not very happy at all”

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Posted 3 months ago

“The quality of the product is very bad. I don't think the price of the product matches its quality. I had a lot of positive experiences with this brand before I purchased. Unfortunately, the product's quality is very cheap, and I am so disappointed. Returned the product.”

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Posted 3 months ago

“Nice bag but the strap is too short which is a real shame.”

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Posted 3 months ago

“I am still waiting for my refund on 2 handbags the order placed on the 2nd of June.. so I'm not very impressed.”

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Posted 4 months ago

“I am still waiting for a refund to my account. You said it was issued on 13.6.25”

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Posted 4 months ago

“I will never buy from this company again.”

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Posted 4 months ago

“Ordered 3 handbags over a week ago which have not been received. Sent 2 emails but not had a reply. Website does not have a telephone number. I am being ignored.”

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Posted 4 months ago

“Very disappointed- very small will only hold a hanky.”

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Posted 4 months ago

“I orderd for the black colour but you sent the red colour. I am not happy”

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Posted 5 months ago

“Shocking was sent the wrong bag and in the wrong colour twice . Took forever to sort out and get a refund Was for a gift”

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Posted 5 months ago

Assots London is rated 4.6 based on 2,209 reviews