Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 1,824 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 1,824 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Assots London 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking was sent the wrong bag and in the wrong colour twice . Took forever to sort out and get a refund Was for a gift”

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Posted 1 day ago

“I found the my purchase was very poor quality and not as the picture was when displayed”

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Posted 6 days ago

“I'm afraid when I opened the package there was a smell, it was unpleasant and it put me off buying the bag as I didn't know if it would go.”

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Posted 1 week ago

“Very disappointed. Bag received was a reject. Internal pocket was sewn upside down. Have tried to return and no one has still replied to deal with poor quality of goods sent that should never have passed quality control standards”

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Posted 2 weeks ago

“Yet to receive my order!!!”

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Posted 2 weeks ago

“Hi I have received a text asking for a review but with no responses to my issues”

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Posted 3 weeks ago

“I bought a bag that was completely flat when it arrived and the quality was awful the RRP was over £145 and it wasn't worth even half of that....very disappointed”

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Posted 4 weeks ago

“They sent the wrong colour bag”

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Posted 1 month ago

“Lovely bags but waiting for a refund is far to long”

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Posted 1 month ago

“No what I expect”

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Posted 1 month ago

“Ridiculous how you have to pay to return items! Not impressed with the faff of returning and will not be ordering again”

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Posted 1 month ago

“Bag fell forward when worn as top heavy caused by the position the shoulder strap position. Disappointing as a nice leather but unusable due to the above, this has been returned please advise when I will be receiving a refund? Many thanks”

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Posted 3 months ago

“Ordered jacket sizing wasn't right as I ordered xl which I thought would be ok for a 12. Very small fitting and quality is poor zips aren't to good. Atfer 7 emaols to return i decided to keep and sell myself as to return to China too expensive. To he honest I didn't realise it was a Chinese site with the name been London elegance. I definitely won't be buying off this site again.”

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Posted 3 months ago

“Not received bag yet”

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Posted 3 months ago

“I love that Assots are a British business and the quality of the leather used is good, beautiful colour too but what I am disappointed about is how it was packaged for delivery, the bag was folded rather than stuffed and sent in a larger package, presumably to save shipping costs, this has left a permanent crease in the leather across the bag which I’d hoped would disappear over time - no such luck and this has ruined the appearance of the bag, it’s also cut at the top, rather than finished properly. Rather disappointed customer.”

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Posted 4 months ago

“Despite the fact that I received an email confirming that my order was on its way, I then received a phone call saying that it was out of stock.”

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Posted 4 months ago

“It's now day 10 since ordering this bag, still no sign of delivery 😑 😒 they claim 3 to 5 days international delivery. After repeated requests for eta, nothing! When will I receive my bag?”

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Posted 4 months ago

“I never received the product.”

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Posted 4 months ago

“My order has not arrived, can you investigate. Mary McClymont 19/3 Wauchope Terrace Edinburgh EH16 4GL”

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Posted 5 months ago

“The shoulder strap was too short.”

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Posted 5 months ago

Assots London is rated 4.6 based on 1,824 reviews