Assots London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Beautiful quality soft leather bag.
Very quick delivery with prompt email follow up.
Got this bag at a great price.
Thank you Assots
”
- Sheena Quaid
“
I have been very impressed with the help I received from customer services. They resolved an issue I had and the bag I purchased was of good quality at a good price. I will definitely be buying from them again.
”
- Sandra Vigar
“
We loved the Navy Blue leather bag we bought recently, but sadley had to return as it was a presant and it was not quite big enough. But apart from that it was a beautifull bag and a good price. Thank you.
”
- Susan Organ
“
My bag is beautiful. Ordering & delivery was excellent. I purchased a lilac Hackney & the leather is beautiful. So soft. I love the front pocket as I can keep my large flip phone in there. Plenty of room in the main compartment too. Amazing to receive all the strap etc too. All matching is perfect. Already recommended them to other people & not something I would if I did not like the quality. Love it 💜
”
- Jayne Brennan
“
I don't know the company, but have every reason to credit them: delivery was swift, packaging was minimal yet made the bag feel I'd made a high quality purchase. And the bag itself is great.
”
- Alex Scotchbrook
“
Easy to use website. Delivery was very quick. Great quality bags.
”
- Catherine Harpham
“
I bought two bags from this company after receiving them I found I was not happy with the quality and requested a returns slip on NUMEROUS emails and platform including leaving a message in the phone number.
NONE has been responded to BE very careful dealing this company!!
”
- Ruby
“
Disappointed with the quality and not provided with any returns details or procedure. One to beware of!
”
- Angela Wright
“
I ordered this laptop bag for Christmas gift
it arrived on time ,however the bag was not the same size as described on the website therefore did not fit
On emailing company they did respond promptly and I did get a full refund on the bag but you do have to pay for your returns and as this was advertised incorrectly I think I should have had my postage refunded too
”
- Pam Rowley
“
Unfortunately the adress written on the package i received was NOT the return adress even if it said so on the package . My returned bag was received at the other end but i will not get a refund because i sent it to the wrong adress ( on the package itself ) Assots didnt try to help me , such a shame .
”
- Fatima Lakhani
“
Extremely disappointed as I sent the item back in the 3rd of December and still haven’t got me refund. Will never order from Assots again.
”
- Sara Dean
“
Poor service... Refund
”
- Ann Hudson
“
Lovely quality bag and great service.
”
- Susan Maggiorelli
“
Excellent service
”
- Jean Howard
“
Excellent top quality product keenly priced arrived on time extremely pleased with service and quality
”
- M Mccollum