Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,235 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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“Got for my daughter's birthday, she absolutely loved it ❤️ would recommend”

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Posted 4 months ago

Dear Jackie, Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that your daughter absolutely loved her birthday gift — that truly means a lot to us. Please pass along our belated birthday wishes to your daughter! 🎉 We’re so glad the bag made her day a little more special. Thank you again for your kind words and recommendation. We hope to see you shop with us again in the future! Warm regards, Team Assots.

Posted 3 months ago

“Lovely bag”

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Posted 17 hours ago

“Very pleased with this company. Communication very good. Delivery quick and packaged well”

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Posted 22 hours ago

“I purchased the bag but sadly havent recieved it. Customer service has been communicating with me however the situation hasn't been resolved. I am very dissapointed. I have no bag & no refund. Have asked for information but getting nowhere. Such a shame.”

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Posted 3 days ago

Dear Natasha, We are truly sorry for the experience you’ve had, and we completely understand how frustrating and disappointing this situation has been for you. Please accept our sincere apologies . Please rest assured that we are actively working on this and doing everything within our control to ensure your order reaches you as quickly as possible. We have already raised this with our delivery partner and continue to push for a clear and immediate resolution. If the parcel does not arrive, you will absolutely receive a full refund — you will not be left without your bag or your money. At Assots London, customer satisfaction is our first priority — it’s what we stand for, and we are deeply sorry that your experience has not reflected this so far. We are fully committed to making this right for you. Thank you for your patience and understanding. We are here for you every step of the way. Yours sincerely, Team Assots.

Posted 3 days ago

“I am so impressed with Assots - their range of crossover bags is excellent. I did have to speak to Assots a while ago about a faulty strap they were polite and immediately put the situation right.”

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Posted 4 days ago

“Excellent service and good quality leather bag.”

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Posted 4 days ago

“Great customer service.”

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Posted 5 days ago

“Lovely bag. Prompt delivery.”

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Posted 5 days ago

“I have had bags before and always been pleased with them until my last purchase.”

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Posted 6 days ago

“Exactly what I wanted- accurate description and great delivery thank you”

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Posted 1 week ago

“What a gorgeous bag great size and so many pockets everything organised. I love it.”

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Posted 1 week ago

“I love my crossover tan coloured bag. It fits an umbrella, phone and other necessities. It has a few pockets but not so many you cannot find something. It has been admired by friends. I feel my stuff is safe from pickpockets. The colour goes with everything and most occasions”

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Posted 1 week ago

“The bag was better than I had expected, it feels and looks like a more expensive product. Very pleased it does exactly what I wanted.”

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Posted 1 week ago

“Wonderful company Fantastic quality goods Thank you”

Assots London 5 star review on 13th November 2025

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Posted 1 week ago

“Easy to use website and good communication. Arrived when stated”

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Posted 2 weeks ago

“Very good quality product, quick and easy purchase, with fast delivery.”

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Posted 2 weeks ago

“Handbag is really beautiful love the quality of the leather. Bought as a Christmas present for my sister and I’m sure she will be delighted with it. Great value for money.”

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Posted 3 weeks ago

“Beautiful bag. Very smart. Thought it would have been packed with more padding for protection but never the less, arrived in perfect condition.”

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Posted 3 weeks ago

“Bag as ordered . Very will made . Colour good would purchase again.”

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Posted 3 weeks ago

“very easy to order came nicely wrapped”

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Posted 3 weeks ago

“Good quality handbag. Good service - bag arrived in good time.”

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Posted 3 weeks ago

Assots London is rated 4.6 based on 2,235 reviews