Assots Reviews

Name: Assots
Address: 279, Wyndhurst Road, Birmingham
Rating: 4.68

4.7 Rating 1,336 Reviews

93 %

of reviewers recommend Assots

4.7

Based on 1,336 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality poor, looks like faux leather, would never of paid full price, will not be ordering from this company again as I felt description did not meet a true likeness.”

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Posted 1 month ago

“Leather too hard”

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Posted 1 month ago

“I would have given this 4stars but the bag had no liner also did email you to see if I could purchase the liner separately but no one got back to me”

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Posted 2 months ago

“I was a bit disappointed when I received the parcel at the state it was in, fair enough I got it in the sale at half price, but it was still a significant amount of money to warrant sturdier packaging, I would have been very unimpressed if I'd paid full price and it arrived like this, there was also what looked like glue on the bottom corner which I needed to remove. It was a birthday present and the recipient liked the bag, but I'm not sure I would purchase again.”

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Posted 2 months ago

“The quality was very good but I disliked how wide the strsp was. It felt too chunky so reluctantly I had to return. However, I wld certainly consider them again. Refund was very prompt.”

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Posted 4 months ago

“Nice but not exceptional”

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Posted 5 months ago

“I used to have exact same bag , it was the perfect size and had all required compartments. It was the main reason for me to choose the same bag”

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Posted 6 months ago

“It would have been 5 star if my bag had arrived as described and shown online. However after contacting customer services I was told the bag is no longer manufactured with the robin charm. As this is known it really should be made clear at the point of purchase. I have however kept the bag as I liked the size, colour and the leather but instead of loving it, it’s just ok. I’ve got to say I will think twice about ordering from this company again online as I can’t trust the description given.”

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Posted 8 months ago

“Paid for fast delivery and was disappointed with the service, as my order was not processed in time. Wgen someone request for fast delivery it should be treat as such. Regards”

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Posted 11 months ago

“Service good”

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Posted 1 year ago

“Bag bought previously was very happy with , poor packaging this time”

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Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

“I had given you a 5 stars for this beautiful leather rucksack! After sending you an email 10 days ago, 4.1.2023 and a photo, I.m VERY disappointed as I haven't received any emails to solve this issue [1 of the straps has come off ] and I CANNOT use my bag! What are my options.? It.s not my 1st purchase with you. Hope to hear from you very soon. Yours sincerely C. Leschot Moore”

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Posted 1 year ago

“I ordered this laptop bag for Christmas gift it arrived on time ,however the bag was not the same size as described on the website therefore did not fit On emailing company they did respond promptly and I did get a full refund on the bag but you do have to pay for your returns and as this was advertised incorrectly I think I should have had my postage refunded too”

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Posted 1 year ago

“Felt disappointed”

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Posted 1 year ago

“Returns policy is not great that customer needs to pay postage and send receipt to claim back, would be much better if you supplied prepaid returns labels like most companies.”

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Posted 1 year ago

“At least their stuff is leather!”

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Posted 1 year ago

“Found strap to be too long had to have it shortened.”

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Posted 1 year ago

“I was very disappointed with the bag. It looks cheap and the way it was packaged means the strap is permanently folded. I was too busy to get round to returning it! Such a shame as it looked great in the pictures.”

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Posted 1 year ago

“First order was “sold out”? I settled for the black not burgundy, but my main complaint is the backpack carrying handle is poor quality very thin leather and will snap in no time at all. Disappointing because the body of the bag is good quantity. Disappointed in my first order experience.”

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Posted 1 year ago

Assots is rated 4.7 based on 1,336 reviews