Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,189 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality bag delivered as stated”

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Posted 3 weeks ago

“I love this bag! The leather is exquisite. I use it day/night”

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Posted 4 weeks ago

“Good value for money. Bag looks quite big.I love it”

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Posted 4 weeks ago

Hi Doris, Thank you for sharing your feedback! We’re glad to hear that you love your 'MELANIE' Navy Croc Real Leather Unlined Bucket Bag and feel it offers great value for money. It’s wonderful that the size suits your needs and that the bag has met your expectations in terms of style and quality. We truly appreciate your honest review, as it helps us continue providing products that our customers will enjoy. If you have any questions about caring for your leather bag or styling it for different occasions, feel free to get in touch. Thank you again for choosing us! Yours sincerely, Team Assots

Posted 3 weeks ago

“Poor customer service still waiting 4 weeks later for my refund DO NOT BUY FROM”

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Posted 4 weeks ago

Dear Sharon, We are very sorry to read about your dissatisfaction and sincerely apologise for the frustration this process has caused. We completely understand how important timely refunds are, and we regret that your experience has not reflected the standards we aim to uphold. That said, we must also clarify that part of the delay arose because we did not receive the signed disputed delivery form from you for some time. This form is a crucial requirement from the courier to validate claims and allow us to process refunds. Without it, we are unable to raise disputes or secure the necessary authorisation to complete the refund. Please be assured that your refund will be provided — we take such matters seriously and always do everything within our control to resolve them as smoothly and fairly as possible. We deeply regret that this has been such a drawn-out process and apologise for the stress it has caused you. We remain committed to ensuring this situation is brought to a close in the fairest way and thank you for your patience. Yours sincerely, Team Assots

Posted 3 weeks ago

“Just what I wanted. Lovely leather with plenty of room for my purse and keys.”

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Posted 4 weeks ago

Hi Jackie, Thank you so much for your wonderful review! We’re thrilled to hear that your 'MARIA' Nudish Ice Grey Pebble Grain Real Leather Crossbody Phone Bag is just what you wanted. It’s great to know that the leather quality and spacious design have met your expectations, making it perfect for your purse and keys. Your kind words mean a lot to us and motivate our team to continue offering high-quality, stylish bags that our customers love. If you ever have any questions about caring for your bag or styling it, please don’t hesitate to reach out. Thanks again for sharing your experience! Yours sincerely, Team Assots.

Posted 3 weeks ago

“Lovely bag, great quality & lovely colour 😊”

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Posted 4 weeks ago

Hi Emma, Thank you so much for your wonderful review! We’re thrilled to hear that you love your 'TINA' Orange Suede Real Leather Unlined Slouchy Shopper Tote Bag. It’s fantastic to know that the quality and vibrant color have met your expectations. We hope it becomes a favorite in your collection and adds a bright, stylish touch to your everyday outfits. Your kind words mean a lot to our team and encourage us to continue delivering high-quality, beautiful bags. Thanks again for sharing your experience! Yours sincerely, Team Assots

Posted 3 weeks ago

“Nice site to navigate , with loads of choices and styles . Great communication and arrived within the delivery time given”

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Posted 4 weeks ago

“Brilliant quality bag and quick delivery, thank you”

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Posted 4 weeks ago

“Perfect cross body phone bag, nice leather and good colour, might get another”

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Posted 4 weeks ago

“Bag smelt strongly of fish, soaked for a day with washing tablets- no improvement. Washed x3 times in machine ( in pillow case) bag is ruined. Will not be buying again.”

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Posted 4 weeks ago

Dear Laura, We are truly sorry to hear about your experience and completely understand how disappointing this must have been for you. Please accept our sincere apologies. As your bag was crafted from 100% genuine leather, a natural scent can sometimes be present when new. This is normal with high-quality leather products and typically fades away naturally with use and exposure to air. We must kindly note that leather should never be washed in a washing machine, as this can permanently damage the material. In such situations, we always recommend reaching out to us directly at customerservice@assots.co.uk so we can provide the correct guidance and resolve any concerns for you. We genuinely regret that this was not the experience you had with us, and your feedback will be carefully reviewed with our team to ensure better communication in the future. Yours sincerely, Team Assots.

Posted 3 weeks ago

“Bought a bag for a friend and I loved it but it wasn't to her taste. The bag was a v good price and delivery was fast. Returned and was refunded fairly quickly.”

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Posted 4 weeks ago

“Real leather, nice designs and well priced!”

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Posted 4 weeks ago

“I am unable to write a full review as I bough the hand bag as a christmas present. However, the bag looks like it is a quality item, well made. The price was good and it was a quick delivery.”

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Posted 4 weeks ago

“The bag arrived quickly and is as described. Very happy with the quality”

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Posted 4 weeks ago

“Great quality hand bag very happy 😊”

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Posted 4 weeks ago

“A nice leather bag with two inside pockets.”

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Posted 4 weeks ago

“Beautiful”

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Posted 4 weeks ago

“Very happy with my recent purchase”

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Posted 4 weeks ago

“Good efficient company.”

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Posted 4 weeks ago

“My bag is excellent”

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Posted 4 weeks ago

Assots London is rated 4.6 based on 2,189 reviews