Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,351 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as I hoped.”

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Posted 3 weeks ago

“Ordered a bag and bag charm, delivered the next day, great items, packed with care, delighted with my purchases. Definitely will be buying again from this company”

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Posted 3 weeks ago

“Very prompt despatch, beautiful quality product, exactly as described, great value”

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Posted 1 month ago

“Fast turnaround time between ordering and delivery. Beautifully answered safely packed”

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Posted 1 month ago

“Never ordered from this company before but I needed a messenger bag with plenty of pockets for travel abroad. Amazing choice of beautiful bags at very reasonable prices. Ordering was easy, free delivery and prompt arrival. Absolutely delighted with my bag - plenty of space for everything, beautiful soft leather and well made. Would not hesitate to order again.”

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Posted 1 month ago

“Bought in the sale. Fantastic prices and quality items. Will buy again.”

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Posted 1 month ago

“Looking for a genuine leather bag and found Assots website, easy to look through and order what I was looking for.”

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Posted 1 month ago

“Its a lovely bag. Can fill it with many things, except my brolly i purchased a smaller brolly, though😊”

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Posted 1 month ago

“This is a beautiful handbag . Unfortunately inoredered the incorrect colour bu to wold recommend the bag without hesitation”

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Posted 1 month ago

Thank you so much, Madeleine, for your lovely review. We’re delighted to hear that you found the ‘JEAN’ Carmine Pink Real Soft Pebble Grain Leather Crossbody Bag to be a beautiful handbag, and we truly appreciate your recommendation. We’re sorry to hear the colour wasn’t quite right for you, but it’s great to know the bag itself met your expectations in terms of quality and design. Thank you again for taking the time to share your experience — it really means a lot to our team.

Posted 1 month ago

“A very nice fashionable handbag. Looks well made. I gave 4 stars because I would have liked the usual studs on the bottom. Care needs when placing on the floor.”

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Posted 1 month ago

Thank you, Maggie, for taking the time to leave such thoughtful feedback. We’re really pleased to hear that you find the ‘JUDITH’ Brown Croc Real Leather Shoulder Bag fashionable, well made, and of good quality. It’s great to know it met your expectations in terms of style and craftsmanship. We also appreciate your honest comment regarding the lack of studs on the base. Feedback like this is genuinely valuable to us, as it helps inform future design considerations and improvements. Thank you again for your balanced and constructive review — it means a lot to our team. Yours sincerely, Team Assots.

Posted 1 month ago

“Great little bag, fits my phone, sunglasses and lipsalve! Exactly what i needed.”

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Posted 1 month ago

“Perfect! Colour and quality as seen on the website! Delivery was very fast-top marks.”

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Posted 1 month ago

“Good website, details on product and excellent delivery times”

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Posted 1 month ago

Thank you so much, Joanna, for taking the time to share such a lovely review. We’re delighted to hear that you love your ‘CORI’ Distressed Tan Real Leather Crossbody Bag and that it looks exactly as shown on our website. It’s great to know you’re enjoying the quality and using it as your everyday bag. Your kind words about our website, product details, and delivery times truly mean a lot to our team. Feedback like this reassures us that we’re doing things right and motivates us to keep delivering the best possible experience. Thank you again for your support. Yours sincerely, Team Assots.

Posted 1 month ago

“Great product, fast service and returns and refunds done in no time”

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Posted 1 month ago

“Prompt delivery”

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Posted 1 month ago

“Excellent products and great service.”

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Posted 1 month ago

“Still have not received my parcel with I ordered on 7 th January”

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Posted 1 month ago

“Extremely disappointed as I sent the item back in the 3rd of December and still haven’t got me refund. Will never order from Assots again.”

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Posted 1 month ago

Dear Sara, We’re very sorry for the frustration this situation has caused and appreciate you sharing your experience. We can confirm that your refund has now been processed. Once issued, refunds typically take 5–7 working days to reflect, depending on your original payment provider. To clarify, the delay occurred because we did not initially receive the returned item. As soon as the return was received, it went through our standard quality checks, which are required before any refund can be issued. Unfortunately, as the return reached us later than expected, this extended the overall timeline. We sincerely apologise for the inconvenience and understand how disappointing this must have been. This is not the experience we want for our customers, and we appreciate your patience while the matter was resolved. If you have any further questions or need assistance, please don’t hesitate to contact us directly at customerservice@assots.co.uk Yours sincerely, Team Assots.

Posted 1 month ago

“Delighted with purchase. Thank you.”

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Posted 1 month ago

“Easy to order and arrived quickly. Plenty of choice and competitive prices. All in all a quick, efficient service!”

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Posted 1 month ago

Assots London is rated 4.6 based on 2,351 reviews