Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,332 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

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Posted 5 months ago

“Useful and well made”

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Posted 5 months ago

“Excellent cognac phone bag.very good value and lovely leather.”

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Posted 5 months ago

“Above expectations!”

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Posted 5 months ago

“Lovely bag, quick delivery.”

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Posted 5 months ago

“Beautiful love love love it x”

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Posted 5 months ago

“Good quality leather perfect size exactly what I was looking for as a gift for my daughter”

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Posted 5 months ago

“Very prompt delivery process and handbag exceeded expectations in quality and practicality.”

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Posted 5 months ago

“Brilliant little bag felt really comfortable to hold enough to get phone and keys in great purchase”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“Rapid delivery”

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Posted 5 months ago

“Beautiful real leather bag!”

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Posted 5 months ago

“Beautiful bag”

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Posted 5 months ago

“Lovely bag not too big for everyday use and love the pocket on the side so handy”

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Posted 5 months ago

“Very smart little bag. Would like a slightly longer strap. Otherwise perfecto !”

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Posted 5 months ago

Dear Maggie, Thank you for leaving us a 4-star review! We’re delighted to hear that you find your ‘CAMELLA’ Brown Croc Leather Bum Belt Waist Festival Bag very smart and stylish. Your suggestion about the strap length is greatly appreciated, and we’ll make sure to pass this on to our design team for future improvements. We’re so glad you’re happy with your purchase overall and truly value your continued support. Yours sincerely, Team Assots.

Posted 4 months ago

“Nice stuff but phone bag wasn’t suitable and returned for a refund. I’ve used Assots before and happy with their goods”

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Posted 5 months ago

“Nice bag but u sent me wrong coloir”

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Posted 5 months ago

Dear Ann, We are truly sorry to hear that you received the wrong colour of your bag. Unfortunately, on rare occasions, mix-ups can happen during the delivery process, and we completely understand how disappointing this must have been for you. At Assots London, we always do our very best to ensure such errors don’t occur, and we take feedback like yours seriously to keep improving our service. Please be assured that our team is here to resolve this for you quickly – we’d kindly ask you to reach out to us at customerservice@assots.co.uk. Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience caused. Yours sincerely, Team Assots.

Posted 4 months ago

“The ordered cross-body bags arrived!”

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Posted 5 months ago

Dear Steven, Thank you so much for leaving us a 5-star review! We’re delighted to hear that you’re happy with both the ‘CORI’ Black Pebble Grain Real Leather Crossbody Bag and the ‘CORI’ Brown Polished VT Real Leather Crossbody Bag. It’s always wonderful to know when our customers enjoy the quality and craftsmanship of our products, and your kind words mean a lot to our team. We hope these versatile pieces serve you well for many years to come. We truly appreciate your support and look forward to welcoming you back to Assots London again soon. Warm regards, Team Assots.

Posted 5 months ago

“When the bag that I bought for my daughter developed a fault with the inside stitching of the lining, the team went above and beyond to rectify the situation. The response from them was very prompt and polite and a new replacement bag was sent without question. Customer service was excellent.”

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Posted 5 months ago

Dear Debbie, Thank you so much for taking the time to leave us such a wonderful 5-star review! 🌟 We’re truly delighted to hear that you were happy with the way our team handled the situation when the bag you purchased for your daughter developed a stitching fault. It means a lot to us to know that you found our response prompt, polite, and helpful. We always strive to ensure that our customers feel supported and valued, and we’re so glad we could quickly send you a replacement without any hassle. Your kind words about our customer service are deeply appreciated — they motivate our team to continue going the extra mile for our customers. We hope your daughter enjoys her replacement bag for many years to come, and we look forward to welcoming you back again in the future. With warm regards, Team Assots.

Posted 5 months ago

“Very prompt delivery. The bag is so beautiful”

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Posted 5 months ago

Dear Medina, Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that your bag arrived promptly and that you find it so beautiful. Knowing that you’re happy with both the delivery experience and the product itself truly means a lot to us. At Assots, we put a great deal of care into ensuring our customers receive their orders quickly and in perfect condition, so it’s incredibly rewarding to hear that this was your experience. We’re delighted that the bag has lived up to your expectations and hope it becomes a piece you enjoy using for many years to come. Your kind words encourage our team to keep delivering not just quality products, but also excellent service at every stage of the journey. We would love to welcome you back again in the future whenever you’re looking for another timeless addition to your collection. With warm regards, Team Assots.

Posted 5 months ago

Assots London is rated 4.6 based on 2,332 reviews