Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have to say I was extremely disappointed by the quality and size of the arrangement that my mother received. I order the Topaz bouquet at £70 and the actual product looks like a bunch of weeds. I decided to use Appleyard as I had a poor experience with Interflora, I definitely wont be using Appleyard again. I requested that they be delivered the day before Mothers Day (Sat) and they arrived on the Wednesday. I skyped my Mother on Mothers Day and the flowers my brother bought her from Morrisons Supermarket (for £20) were significantly better than the ones from Appleyard. to say I am extremely disappointed is an understatement.”

Helpful Report

Posted 10 years ago

Hi Ashleigh, Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. We can assure you that we take all quality complaints seriously and it is our priority to provide full customer satisfaction; therefore, can we kindly ask you to forward several digital images of the bouquet your Mother received to our support team at customerservices@appleyardflowers.com, who will further investigate the issue for you. Kind regards, Appleyard London Team

Posted 10 years ago

“I sent flowers to my Mam so I didn't see them. She told me that while they were beautiful and all, the roses weren't fresh and were dead within two days. I expect better.”

Helpful Report

Posted 10 years ago

Hi Kevin, Thank you for your feedback. We are very sorry to learn of your disappointment with your bouquet from Appleyard London. As a luxury brand we pride ourselves in providing the highest quality of stems in the market, therefore we take all quality complaints seriously. All of our flowers are guaranteed to remain fresh for 7 days; therefore, can we kindly ask you to forward several digital images of the bouquet you have received to our support team at customerservices@appleyardflowers.com, who will further investigate the issue for you. Kind regards, Appleyard London Team

Posted 10 years ago

“Flowers were delivered to our door on Friday 13th March, as scheduled. They managed to get inside our front entrance door and carry all the way up to our 3rd floor, no lift flat. Thank you. Flowers were in an arrangement in a box. Additional vase ordered was in same box, but flowers were not in Vase. Flowers came in a protective package, with some water, but looked un-fresh from the time they came out of the box. They have been absorbing prodigious amounts of water but roses have already died, and some others are wilting. After 2 very good deliveries previously, I now question Appleyard because of a non-fresh, non-lasting poor delivery.”

Helpful Report

Posted 10 years ago

Dear Customer, Thank you for your feedback. We are very sorry to learn of your disappointment with your bouquet from Appleyard London. As a luxury brand we pride ourselves in providing the highest quality of stems in the market, therefore we take all quality complaints seriously. All of our flowers are guaranteed to remain fresh for 7 days; therefore, can we kindly ask you to forward several digital images of the bouquet you have received to our support team at customerservices@appleyardflowers.com, who will further investigate the issue for you. Kind regards, Appleyard London Team

Posted 10 years ago

“Flowers were bought as a milestone birthday gift, the recipient said the packaging was beautiful so had high hopes but the flowers were so disappointing she was too embarrassed to send me a picture. An invoice was also enclosed with the flowers so she had seen how much I had paid and only told me how bad they were so I didn't waste my money buying through Appleyard flowers again. Very disappointing, as the website and flower designs looked really good, but I wouldn't order from them again in future.”

Helpful Report

Posted 10 years ago

“Flowers were average in quality the roses were lovely but the lilies and daisies were very 'past it'. Was a shame as I have ordered before and the bouquet delivered to the recipient was beautiful and on that basis chose Appleyard to buy my mother's day flowers from and I was disappointed. For the £30 I spent on the bouquet I could have got a few different bouquets from a supermarket which would have been more attractive.”

Helpful Report

Posted 10 years ago

Hi Samantha Thank you for your feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Our customer services team will be in touch with you as soon as possible and we guarantee that this issue will be resolved effectively. We want to apologise again for any inconvenience this may have caused you. Regards, Appleyard London Team

Posted 10 years ago

“Once I had registered with Appleyard Flowers I was sent an email giving me a 20% discount on my first purchase great...but that did not work. I called them and was told someone would call me back. As i needed the flowers by a certain date I went ahead. The flowers came on time and everything was fine until i notice that within TWO days the flowers started to die and fall off. I then emailed Appleyard and as yet have not had anyone reply to that. Not happy with the service I have received.”

Helpful Report

Posted 10 years ago

Hi, Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Appleyard London prioritises customer’s satisfaction very highly and if at any point you are not happy with a bouquet you have received. We would like to advise you our customer services team will contact you as soon as possible and we can assure you that the matter will be dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“A real shame even though the delivery arrived on the day the flowers did not last very long, max 3 days and I was dissapointed with the bouquet, it was not as I expected based on the pictures on the website. Poor value for money.”

Helpful Report

Posted 10 years ago

Hi Corinne, Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Appleyard London prioritises customer’s satisfaction very highly and if at any point you are not happy with a bouquet you have received from Appleyard London, we would like to advise you that our customer services team will be in contact soon and can ensure that the matter is dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“I was not impressed by the £25 bouquet my mum received for her birthday. It looked very cheap, basic and limp. I was quite shocked as thought I would try somewhere new and the website looked lovely but I won't be using Appleyard again.”

Helpful Report

Posted 10 years ago

Hi Thank you for your valued review. We are sorry to learn about the issues you have raised and apologise is you were disappointed with your Appleyard London Bouquet. As a luxury brand it is of utmost importance to us to provide quality customer service and we can guarantee that all complaints are dealt with accordingly. If you have not done so already please can you email our customer service team with your details and order number at customerservices@appleyardlondon.com. Our customer services team will be in touch as soon as they can to ensure this matter is resolved effectively. Thank you for you patience at this time. Regards Appleyard London Team

Posted 10 years ago

“Sorry to say I was not impressed with the service or product. Ordered the Juliet bouquet and three days before the order was due I asked to alter the address for delivery. This was apparently impossible as was cancellation so I had to arrange for someone to pick the flowers up and take them to another location. Only one day post order having been fed, cut and moved to vase the some of the roses are brown around the edges and not looking good. Very disappointed as paid a premium price for the flowers and they have not lived up to the promise.”

Helpful Report

Posted 10 years ago

Hi Josie, Thank you very much for your valued review. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days . Can we kindly ask you to forward several digital images of the bouquet you have received to our support team at customerservices@appleyardflowers.com, who will further investigate the issue for you. Kind regards, Appleyard London Team

Posted 10 years ago

“The flowers arrived on time and looked nice on delivery... however, many died overnight despite proper care and the flowers did not look very impressive at all. Disappointing for Mother's Day and thus not good value for money.”

Helpful Report

Posted 10 years ago

Hi Thank you for your valued review. We are very sorry to learn of your disappointment with your bouquet from Appleyard London. As a luxury brand we pride ourselves in providing the highest quality of stems in the market, therefore we take all quality complaints seriously. All of our flowers are guaranteed to remain fresh for 7 days; therefore, can we kindly ask you to forward several digital images of the bouquet you have received to our support team at customerservices@appleyardflowers.com, who will investigate the issue for you and ensure it is dealt with effectively. Thank you for your patience and we would like to apologise again for any inconvenience this may have caused you. Regards, Appleyard London Team

Posted 10 years ago

“I really liked the box it arrived in and the flowers arrived on time. But the bunch was a little disappointing. It looked nothing like the photo and was a very gappy bunch. After a day they just looked droopy and dead. For the price I paid to get the large bunch it was disappointing to say the least.”

Helpful Report

Posted 10 years ago

Hi Becka Thank you for your valued review. We are sorry to learn about the issues you have raised and apologise is you were disappointed with your Appleyard London Bouquet. As a luxury brand it is of utmost importance to us to provide quality customer service and we can guarantee that all complaints are dealt with accordingly. If you have not done so already please can you email our customer service team with your details and order number at customerservices@appleyardlondon.com. Our customer services team will be in touch as soon as they can to ensure this matter is resolved effectively. Thank you for you patience at this time. Regards Appleyard London Team

Posted 10 years ago

“My mum received her Mother’s Day flowers which I ordered from you last week and this is the only time a year I send her flowers so I wanted something special. I must say I am extremely disappointed at the size of them. This was supposed to be a large Mother’s Day bouquet, which cost me £35 which would have been £45 if I hadn’t used a £10 off code. There were about 7 roses and a few lillies and that was it, it was tiny! I completely understand and am realistic for what you get for your money on Mother’s Day, as the prices of flowers go up massively. But I used Appleyard with good faith, and yet I could have bought a better bunch from my local market for a cheaper price! I am so dreadfully disappointed with these flowers, and it’s unfortunate because as a PA I regularly order flowers for colleagues and was prepared to start using you regularly. I’ve used you twice now, and both occasions have been really unimpressed.”

Helpful Report

Posted 10 years ago

Hi Amy Thank you very much for your valued review. We are so sorry to hear about this issue and that you were disappointed with your Appleyard London bouquet. As a luxury brand; quality customer service is our highest priority and we ensure all complaints are dealt with accordingly. If you have not done so already please can you email our customer service team your order number and if possible please may you send us some digital photographs of the bouquet you received at: customerservices@appleyardlondon.com. Our customer services team will be in touch to ensure this matter is resolved effectively. Thank you for you patience at this time. Regards Appleyard London Team

Posted 10 years ago

“I saw the flowers that were delivered to my friend and they didn't look anything like the photo. Most of the flowers hadn't opened yet and I can understand that this so they last longer but it doesn't look very impressive when given as a gift.”

Helpful Report

Posted 10 years ago

Dear J Bromage-Hughes, Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Our Flowers are shipped in bud to maintain freshness and longevity of the bouquet whilst in transit. Once put in water and care instructions are followed, the flowers will fully bloom within 48 hours. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Appleyard London prioritises customer’s satisfaction very highly and if at any point you are not happy with a bouquet you have received from Appleyard London, we would advise you to email our customer services team at customerservices@appleyardlondon.com who will ensure that the matter is then dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“Dear Sir/madam I have to say that I am disappointed with the flowers. I ordered some flowers for my mums birthday to arrive on Saturday and they did not arrive till quite late Monday afternoon which meant they had been packaged probably for 3 days or mire. Apparently they arrived in a sorry state and my mum did all to revive them but the roses did not revive well. My mum wasn't going to let me know but I visited her on Wednesday which is how I know. She also then told be that the same had happened with the flowers I had recently ordered for my sister in law, a few weeks back! Please can you respond Thank you Sarah”

Helpful Report

Posted 10 years ago

Dear Sarah, Thank you for your feedback. We are very sorry to learn that your bouquet was not delivered on your requested date. We will launch a full investigation into this immediately. Please be assured that Appleyard London prioritises customers’ satisfaction very highly and we always ensure that any issue is dealt with accordingly. As we are not able to discuss with you in public our customer service operations due to data protection and customer confidentiality. We would therefore like to ask you if you could please email us at customerservices@appleyardlondon.com, and we will work towards resolving the issue. We would like to apologise again for any inconvenience caused by this matter. Kind regards, Appleyard London Team

Posted 10 years ago

“The flowers were delivered on Friday and come Saturday all of the white roses had died.”

Helpful Report

Posted 10 years ago

Dear H Bryant, Thank you for your feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. We are not able to discuss with you in public our customer service operations due to data protection and customer confidentiality. We would therefore like to ask you if you could please email us and we will work to deal with this issue. Please be assured that customer satisfaction is always our number one priority. We would like to apologise again for any inconvenience and distress caused by this matter. Kind regards, Appleyard London Team

Posted 10 years ago

“first flowers arrived with a dead rose and the other roses died two days later. they replaced it with another bouquet when I complained. I had paid for the extra large bouquet, but when it arrived I was disappointed - only 4 roses and 4 chrysanthemums with a few other flowers dotted around them - tiny, not extra large at all.”

Helpful Report

Posted 10 years ago

“I used your service because the flowers looked beautiful and the delivery was free,the flowers I requested were a surprise for a 40th Birthday when they were delivered they were rather battered and the recipient contacted you and apparently you sent more flowers and chocolates this was very dissappointing and the recipient did not tell my of this situation it was relayed to me by a third party it spoilt what should have been a lovely surprise and I do not think I will be using your services again.”

Helpful Report

Posted 10 years ago

“The first order (ordered two months in advance to make sure they arrived the right time on the right day) were not delivered on time by the courier.. although the staff were great trying to recover things - the moment was missed. The first flowers arrived and had to be thrown out after 2 days, the second better..”

Helpful Report

Posted 10 years ago

Appleyard London is rated 4.6 based on 11,752 reviews