Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the flowers and, although I received a dispatched confirmation, I didn't receive a delivered confirmation. The company informed me that they had been delivered when I chased them up. The new parents were very happy with the flowers but the card wasn't included so they had to contact the company to find out who they were from. The person read out the card over the phone but apparently it was very difficult to hear to they still weren't entirely sure who had sent the flowers. Overall, the flowers were apparently lovely but there were a few problems with the overall service that I wouldn't have expected from a 'luxury' flower company (so, unfortunately, the poor rating).”

Helpful Report

Posted 10 years ago

Dear A Rose, Thank you for your valued feedback. We are very sorry your recipient has never received their gift card and for the inconvenience this has caused. As a luxury brand we ensure to provide the highest quality of flowers and customer service. Our customer service will contact you shortly to ensure that this matter is dealt with effectively. Once again, we would like to apologoise for the inconvenience caused and thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I'm still awaiting info on what has happened to my flowers. Royal Mail state they couldn't deliver & where are they now? I hope you can remedy this as so far I've paid for nothing.”

Helpful Report

Posted 10 years ago

“I ordered a bouquet of Daffodils. The order went through, and in the tracking details, said it had been dispatched. After regularly keeping an eye on the tracking, I realised it hadn't been sent yet. So I called customer services - received a unsure reply, but nonetheless helpful. Next thing, I received an email saying that due to stock availability they would not be able to fulfil my order for the date I had selected. Why they couldn't tell me that before I placed my order - I don't know. But I wished it had been so. However, they reacted well and offered me a different choice of bouquet (extra large) or a full refund. I chose the different bouquet and hope this time, it will actually be sent. Thanks.”

Helpful Report

Posted 10 years ago

“Flowers don't look anything like the picture, and arrived not in the best condition.”

Helpful Report

Posted 10 years ago

“Absolutely shocking delivery service. Arranged flowers for my mum's birthday which didn't arrive. In the end we had to send another family member to collect them from the sorting office as they weren't go to be attempted to be re delivered until banter the weekend. To make it worse they arrange a complimentary bouquet as an apology but this arrived late too. Use this company if you don't mind when your flowers arrive!”

Helpful Report

Posted 10 years ago

“Dear Appleyard, I ordered flowers on Friday, which were promptly delevere on Saturday- thank you. However, they were the wrong bouquet! I ordered large nutmeg, which had lilac roses, these were replaced with red roses. This was very disappointing as the recepients favourite colour is lilac, which is why I chose the nutmeg bouquet. I have also written in but have not heard a response. Please contact me on 07971910591. Best, Amrita”

Helpful Report

Posted 10 years ago

“Some of the flowers were dying. Paid forty pounds for flowers and they were not even fresh. Very disappointed.”

Helpful Report

Posted 10 years ago

Dear Rajesh, Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Our Flowers are shipped in bud to maintain freshness and longevity of the bouquet whilst in transit. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Appleyard London prioritises customer’s satisfaction very highly and our customer services team will be in touch to ensure that the matter is then dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“Lillian heads bent when received and so did not last.”

Helpful Report

Posted 10 years ago

Dear Denise Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Our Flowers are shipped in bud to maintain freshness and longevity of the bouquet whilst in transit. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Appleyard London prioritises customer’s satisfaction very highly and our customer services team will be in touch to ensure that the matter is then dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“Very disappointed with the service, as the flowers arrived a day late! I had bought them for my daughters birthday, when they did not arrive on the day she thought I had forgotten and was understandably upset. They were order in plenty of time, so there was no excuse. I left a message on their webpage with a complaint but did not receive a reply. Shall put it down to a bad experience. Oh, when the flowers did eventually turn up, they were lovely!”

Helpful Report

Posted 10 years ago

Dear Customer, We are extremely sorry to learn about your experiences and that you were disappointed. As a luxury brand, Appleyard London takes complaints seriously and ensures all issues are dealt with accordingly. We are sorry for any inconveniences this may have caused you and our customer service team will be in touch to rectify this situation. Thank you for you patience. Regards, Appleyard London Team

Posted 10 years ago

“Ordered a large bouquet of flowers, which were everything but large for mothers day. Arrived on time, but roses were not fresh and already dying when received. Truly disappointed with the service and would advice anyone to save their money and not bother, you'd receive better quality from your local petrol station.”

Helpful Report

Posted 10 years ago

Dear E Hawkins Thank you for your valued feedback. We are very sorry to learn that you are not happy with your bouquet from Appleyard London. Our Flowers are shipped in bud to maintain freshness and longevity of the bouquet whilst in transit. Once put in water and care instructions are followed, the flowers will fully bloom within 48 hours. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Appleyard London prioritises customer’s satisfaction very highly and our customer services team will be in touch to ensure that the matter is then dealt with accordingly. Kind regards, Appleyard London Team

Posted 10 years ago

“You delivery 2 days before the flowers and for the price you charge you can get better quality flowers from local shops”

Helpful Report

Posted 10 years ago

Hi Tugrul Thank you for you feedback. We would like to apologise for the inconvenience you experienced and want to assure you that as a luxury brand we take pride in our high quality customer service. We have passed your details to our customer service team who will be in touch with you to resolve this matter effectively. Thank you for your patience during this busy period. Regards, Appleyard London Team

Posted 10 years ago

“I ordered flowers for my girlfriend at work. They arrived at 5:45 when the office was shut. The message card was badly printed so half the message had been cut off. Expensive and could do a lot better. I rang up to complain and had been offered a free bottle of wine, it never arrived.”

Helpful Report

Posted 10 years ago

“The flowers looked nothing like the picture provided. This was a £50 bunch of flowers reduced by half price due to a code via a credit card company. In reality the price was likely put up for this promotion and all along I ordering and receiving a £25 bunch of flowers. To be honest, I have used lots of online flower services in the past and none have had the wow factor. Going forward I will only be buying from local florists where I can see and choose the flowers.”

Helpful Report

Posted 10 years ago

Dear H Potier, Thank you for your feedback. We are very sorry to learn of your disappointment with your bouquet from Appleyard London. As a luxury brand we pride ourselves in providing the highest quality of stems in the market, therefore we take all quality complaints seriously. All of our flowers are guaranteed to remain fresh for 7 days; therefore, can we kindly ask you to forward several digital images of the bouquet you have received to our support team at customerservices@appleyardflowers.com, who will further investigate the issue for you. Kind regards, Appleyard London Team

Posted 10 years ago

“Flowers did not arrive so were rescheduled then a second delivery failed. After this a full refund was given and a free bouquet. I will not reuse this company.”

Helpful Report

Posted 10 years ago

“Flowers were amazing but the glass vase ordered with the flowers was missing and didn't turn up subsequently. A complaint was raised via the website but no response has been received to date. Mistakes happen but poor customer service is inexcusable.”

Helpful Report

Posted 10 years ago

Hi Tom, Thank you for you valued feedback. We want to apologise for the inconvenience this matter may have caused you. As a luxury brand, at Appleyard London we pride ourselves on our high quality customer service and ensure that all complaints are of importance to us and are dealt with accordingly. I have passed your details to customer services and they have informed that they have sent you an email to try and resolve this issue you have raised. Thank you for you patience. Kind regards, Appleyard London Team

Posted 10 years ago

“Ordered on Tuesday for Valentines day to be delivered on the Friday and paid the extra money for express delivery. Had an e-mail confirmation on Friday saying order had been successfully delivered. However on checking Friday pm no delivery had been made and the recipient had to call herself to find out what was going on. She then had to rearrange delivery (as it had not been made and she was away the following week) with the promise of an upgraded bunch. Whilst she sad they were quality flowers, there weren't even the ones I'd chosen and delivered well after Valentines, kind of defeats the object of valentines flowers. Wont be using again.”

Helpful Report

Posted 10 years ago

“Bunch of Flowers that turned up were much smaller than the flowers in the picture that I ordered.”

Helpful Report

Posted 10 years ago

“Make a complaint, offer a refund and resend a bouquet flowers of my choice, send email to appleyard london with thanks and confirmation. But Until now I still not received a reply or refund or Flowers??? Try to call and waited over twenty mins still no answer fed up. My order number is 500007225. Could someone look into this matter and give me a reply asap.”

Helpful Report

Posted 10 years ago

Hi Tianna, Thank you for your additional message. We are extremely sorry about this matter and can assure you that as a luxury company we aim to resolve all issues that are raised with us. We can confirm that our customer service team have responded to your email at today 19 Mar 2015 at 12:53 and to echo the email you will receive your replacement bouquet on 21st MArch and another email will be sent to confirm a refund. If the email is not visible in your inbox please be sure to check your spam mail to as unfortunately our emails can be directed there too. Thank you for your patience at this busy period. Regards, Katie @ Appleyard London

Posted 10 years ago

“terrible communications.”

Helpful Report

Posted 10 years ago

Dear Jess, Thank you for you valued feedback. We are extremely sorry to learn that you were unsatisfied with your customer service experience with Appleyard London. We want to reassure you that all matters of this nature are of high importance to us and will be dealt with accordingly. We apologise for any inconvenience this caused you. Kind regards, Appleyard London Team

Posted 10 years ago

“Beautiful flowers, really let down by the fact they were wrapped in plain white cellophane, tied with plain white plastic string and gift card was just a piece of paper. Bought my own card, ribbon and tissue paper to make them more presentable. Disappointed.”

Helpful Report

Posted 10 years ago

Dear Customer, We are extremely sorry that you were disappointed with you Appleyard London bouquet packaging. Your feedback is highly valued and will be passed to our marketing team. Thank you Appleyard London Team

Posted 10 years ago

Appleyard London is rated 4.6 based on 11,752 reviews