Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm sure Appleyard did their side of things properly. Unfortunately Royal Mail had the delivery address listed as closed on the Saturday delivery date. This was despite it being open for a private function. The delivery was not made on the day I chose, and never made it to the recipient after that date. Unfortunately I have no choice but to list my purchase as being Poor as the delivery was never completed.”

Helpful Report

Posted 9 years ago

Dear Danny, We are very sorry to hear of the issues you have encountered with the delivery service. Please be assured that as a luxury brand we take such complaints very seriously. On this occasion, we have forwarded your order details to our customer services team, who will be getting in touch with shortly to rectify this matter. Please be assured that customer satisfaction is highly prioritised by Appleyard London and our customer services team are always available to help with any query or issue you may have with your order from Appleyard. Once again, we apologise for any inconvenience this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers were great and a good price. Problem came with the misspelling of my wife's name on the card. A call to customer services was met with "we are sorry for inconvenience caused". I realise that it's the flowers that are important and no the card. It does seem petty but it was important to me that the gift was perfect and it wasn't.”

Helpful Report

Posted 9 years ago

Dear Gary, Thank you very much for taking the time to review Appleyard London. Unfortunately our system currently does not support foreign characters and therefore the 'e' was omitted of the recipient's name. Please be assured that at Appleyard London we take customers' feedback very seriously and therefore we have forwarded this issue to our technical department to look in to. Once again, please accept our sincerest apologies for any inconvenience caused by this matter. Kind regards, Team Appleyard London

Posted 9 years ago

“I ordered the large Bluebelle arrangement for a close friend. The bouquet arrived on time, beUtifully boxed but once all the tissues and ribbons were removed the overall look was disappointing. The correct amount of flowers arrived but somehow the website pucture did not reflecthe the real thing. Bit disappointing as a first time customer.”

Helpful Report

Posted 9 years ago

Dear Ann, Thank you for taking the time to review Appleyard London and for your valued feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London and we would love to make this right for you. We have forwarded your order details to our customer services team, who will be contacting you to discuss this further. Kind regards, Team Appleyard London

Posted 9 years ago

“unlike previous bouquets these were nothing like as impressive as the picture -disappointed”

Helpful Report

Posted 9 years ago

“After my order failed to arrive, Appleyard failed to read the e-mail correspondence correctly, leading to frustration. 4 days after the order was placed the replacement order and the initial one arrived However, whilst poor to begin with, Appleyard did seek to rectify the problem following a series of e-mails and eventually they did There is room for improvement, but I am willing to chalk this experience up to a "rare off day"”

Helpful Report

Posted 9 years ago

“I was disappointed by the size of the bouquet which was supposedly 'large' and after only 4 days the roses were dying and the peonys have not opened at all.”

Helpful Report

Posted 9 years ago

“1.Flowers wilted within 2 days. Unexpected because I thought I was sending quality flowers. 2.Embarassed because the recipient should have enjoyed the bouquet - instead she had to soon dispose of the bouquet - I now feel it was an unnecessary exercise. 3. The photo my friend sent me - showed some of the darker flowers (maybe berry leaves) had been replaced with something else. I should have been notified. 4.You charge alot and the corresponding committment to your service seems missing. Maybe the owner needs to be more hands on, depend less on managerial staff. Next time, I would rather use a lesser known name - not spend GBP 72 and maybe get a better service. I hope you make the nesessary changes.”

Helpful Report

Posted 9 years ago

Dear Sabina, Thank you very much for your valued feedback. We are very sorry to learn that you were not happy with your Appleyard London bouquet. As a luxury brand we take pride in providing the highest quality of stems and arrangements in the market and therefore we guarantee all our bouquets to stay fresh for at least 7 days. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that it is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you to rectify this matter. Once again, we would like to apologise for any disappointment caused on this occasion. Kind regards, Team Appleyard London

Posted 9 years ago

“I arranged a flower delivery two weeks ago before I left on holiday so my mother in law would receive flowers on her birthday. The flowers arrived a day late and I was very disappointed. I haven't even received an apology from the company and I did e mail them to say this wasn't acceptable. My mother in law was very upset as she thought we had forgotten her birthday.”

Helpful Report

Posted 9 years ago

“The Flowers didn’t look like the picture shown on the website. I upgraded to a large Bouquet and was shocked at how small they were when they arrived.”

Helpful Report

Posted 9 years ago

Dear Joanne, Thank you for your valued feedback. We are sorry to hear that you were not happy with your bouquet from Appleyard. All product details are mentioned under the more info tab including the stem count for each bouquet. If the number of stems don't match with what you have received, we would advise you to get in touch with our customer services team who will be more than happy to arrange for another bouquet to replace this one. Than you for your patience. Kind regards, Appleyard London Team

Posted 9 years ago

“Quality of the flowers very average. The flowers seemed old and had started to brown. Wife not very impressed given this was for anniversary. Delivery was however timely.”

Helpful Report

Posted 9 years ago

Dear Daniel, Thank you for your feedback. We are sorry to hear that your wife was not happy with her bouquet. As a luxury brand we pride ourselves on our high quality stems and arrangements. All our Appleyard bouquets are guaranteed freshness for 7 days and if at any point there is an issue with a bouquet delivered from us, we make sure its resolved accordingly. Our customer services team will be getting in contact with you to investigate this issue and resolve effectively. Once again, we apologise for any disappointment caused. Kind regards, Appleyard London

Posted 9 years ago

“Paid for extra large boquet and it was disappointingly small, I'd hate to see what a 'normal' boquet looks like. Sadly a poor offering for the price. But I will say they were brilliantly wrapped for delivery.”

Helpful Report

Posted 9 years ago

Dear Sophie, Thank you for your valued feedback. We are sorry to hear that you were not happy with your bouquet from Appleyard. All product details are mentioned under the more info tab including the stem count for the bouquet. If the number of stems don't match with what you have received, we would advise you to get in touch with our customer services team who will be more than happy to assist you on this. Than you for your patience. Kind regards, Appleyard London Team

Posted 9 years ago

“As soon as it arrived I wonderd why the box was so light and as I opend it I saw only a slight resemblance to the picture I have seen when I orderd the flowers. The arrangement was underwhelming and I had orderd the extra large. It seemed small and disappointing to say the least. I had to order another bunch of flowers from somewhere else because it was so disappointing. Next time please send somthing that at least looks like the picture. Overall I was very disappointed and will not be ordering flowers from this place again”

Helpful Report

Posted 9 years ago

Dear Anisah, Thank you for your valued feedback. We are sorry to hear that you were not happy with your bouquet from Appleyard. All product details are mentioned under the more info tab including the stem count for the bouquet. If the number of stems don't match with what you have received, we would advise you to get in touch with our customer services team who will be more than happy to assist you on this. Than you for your patience. Kind regards, Appleyard London Team

Posted 9 years ago

“Flowers were nice but: They arrived without the message so the recipient didn't know who sent them; I got 3 different pieces of information about when it will be delivered - a message which turned out to have a wrong information, two emails which were fine but overall confusing. Dont think will be using this company again. Thank you.”

Helpful Report

Posted 9 years ago

Dear Velina, Thank you for your valued feedback. We are sorry to learn that the recipient has not received her gift card. Unfortunately, human errors may happen despite the numerous quality checks and measures. At Appleyard we prioritise customer satisfaction very highly and if there is any issue with a bouquet delivered from Appleyard, we ensure its rectified as quick and efficient as possible. We have forwarded your order details on to our customer services team, who will be getting in contact with you shortly. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“I ordered from Appleyard after searching for an alternative from the usual local florist/interflora route when buying flowers for my Mother. The website is beautiful with gorgeous pictures of vintage and modern style bouquets that looked fresh and different. Sadly the reality did not live up to the advertising. Today her birthday flowers arrived and despite "upgrading" to an extra large bouquet those delivered were paltry and in poor condition. Frankly the £20 Tesco Finest bouquet purchased by her neighbour looked fresher and more luxuriant than my £50 bunch...very disappointing.”

Helpful Report

Posted 9 years ago

Dear Hazel, We are very sorry to learn of your disappointment with your Appleyard bouquet. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market and therefore our 7 days freshness guarantee. We would love to rectify this issue for you; unfortunately we are unable to contact you as your order number was not submitted with your review. We would appreciate if you could please email our customer services team of the issue at customerservices@appleyardlondon.com and one of our team will be happy to assist you. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“flowers arrived four days after birthday mike traies”

Helpful Report

Posted 9 years ago

Dear Mike, Thank you for taking the time to review Appleyard London. We are very sorry to learn of the late delivery of your bouquet. At Appleyard London we highly appreciate our customers' reviews as they help us to continuously improve our services. We have forwarded your order details to our customer services team, who will be getting in touch to resolve this issue effectively. Once again, we would like to apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“I received a tracking email when the gifts were dispatched which did not include the correct assignment number so contacted the customer service team. They responded quickly with the correct assignment number and an update on the status of the gifts with an assurance they would be delivered that day as per the original order. Later that day I checked the tracking staus and was surprised to see the gifts were still in the same depot as they had been at around 03:00 hours so queried this with your customer service team. I was told that it was likely the couriers had not updated the system but they deliver upto 18:00. At 16:55 hours I received an automated email stating the gifts would not be delivered after all and they would now be delivered the next day. I sent e-mails registering my disatisfaction with this and the fact the flowers would now have been in the couriers depot for well over 32 hours so shortening the life span that the recipient a valued client and his wife would enjoy, who incidentally lectures for the Royal Botanical Gardens at Kew so recognises good quality flowers when he sees them. I then tried calling to follow up on the e-mails but your office closes at 17:00 so I did not get anywhere. The next day I did not get a response to my emails so called the Customer Services and spoke to Silvia when appeared there was some confusion and she thought I had been contacted but this was from the day before and the original issue. Silvia was very apologetic and offered to refund in full the original order and arrange for a complimentary bouquet to be sent to a recipient of my choice. Your compensation policy is very good but it is a shame the original order was not satisfied as ordered particularly as the recipents were not in the next day when they were delivered. I also feel your customer service centre should be open until at least 18:00 given that our couriers are delivering upto this time. Mark Williams”

Helpful Report

Posted 9 years ago

Dear Mark, Thank you for your valued feedback. We are always grateful to hear about your experience with us at Appleyard London. We apologise for the initial delivery problems and thank you for your patience on this matter. We're glad this issue was resolved. Many thanks, Appleyard London team

Posted 9 years ago

“The peonies I bought for close to £50 didn't open and withered away after 2 days. Very unimpressed...”

Helpful Report

Posted 9 years ago

Dear Ross, Thank you for taking the time to review Appleyard London. We are very sorry to hear of your disappointment with your Appleyard Bouquet. As a luxury brand we pride ourselves on providing the highest quality of stems in the market, and therefore our 7 days freshness guarantee. We would also like to thank you for taking the time to contact our customer services team and we are hoping that the issue was resolved to your satisfaction. Once again, we sincerely apologise for the inconvenience this may have caused. Kind regards, Appleyard London Team

Posted 9 years ago

“Appleyard use Royal Mail to deliver flowers. My recent purchase was for my Mother on her birthday. As it happens, she was out when the flowers were delivered. Rather than leave them in the porch as numerous other deliveries have been done in the past, the flowers were returned to the sorting office. Despite collecting first thing the following morning, the flowers were in a very sorry state.”

Helpful Report

Posted 9 years ago

Dear Ian, Thank you for your feedback. We are very sorry to learn of the disappointment caused on this occasion. Unfortunately, the decision to leave the flowers in the front porch is completely at the discretion of the courier, unless a request was made via the special delivery instructions field at the checkout. As a luxury brand, we pride ourselves on our excellent customer care, therefore we have forwarded your details on to our customer services team who would be more than happy to contact you and resolve this matter effectively. Once again, we sincerely apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“The bouquet was sent in a box, therefore was not a bouquet but simply a bunxh of flowers that di not have and resemblance to the picture. Very disappointing, since it was an order from London to London, i was expecting a better service. I will not order again. F.Spagnoli”

Helpful Report

Posted 9 years ago

“Not a great delivery service. Couldn't track the order. No one contacted me. Disappointed.”

Helpful Report

Posted 9 years ago

Dear Veronica, Thank you for your Email. We are sorry to hear that you were not happy with our services. As a luxury brand, we pride ourselves on our high quality products and customer care. In regards to tracking your order, a link with the tracking reference will be emailed to you as soon as your order is despatched. The link will then redirect you to the courier's page, where all the delivery information will be available. Once again, we would like to apologise for any inconvenience caused and thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews