Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed! you should be done for false advertising! the flowers look nothing like they do in the pictures, even paid for a large bouquet to give it the extra WOW factor, just didn't happen. Flowers where half dead, brown crispy pettles, would have been netter off buying some at the local petrol station. Very annoyed, will not be using you again”

Helpful Report

Posted 10 years ago

Hi Tabetha, We are very sorry to learn that you were disappointed with your Appleyard London bouquet. All our flowers are despatched in bud to maintain longevity and freshness whilst in transit. At Appleyard London, we pride ourselves in providing the highest quality of stems in the market and therefore our 7 days freshness guarantee. We have forwarded your order details to our customer services team, who will contact you directly to resolve this matter to your satisfaction. Once again, we would like to apologise for any disappointment caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“Website: Easy to use, no issues. Had the flowers in my basket while I was deciding and was given a 20% discount offer the next day for the flowers. Delivery: Came in a protective box, delivered on time. Product: Ordered the pomegranate and rose peony bouquet in a large size. The box it came in, made it seem like it was a huge arrangement. However, when opened, the actual arrangement was pretty small. It looked like a small arrangement rather than the large. This was for my mother inlaw's 50th birthday so I actually thought it would be a big enough arrangement and I wanted something different than the usual Interflora flowers I usually order. Was certainly disappointed at the size. I could hold the bunch easily in 1 fist. The flowers itself were pretty but it didn't have that freshly picked look from an exclusive florist, as expected. It definitely did not look like what it was worth. Really disappointed.”

Helpful Report

Posted 10 years ago

Hi Zaakira, Thank you for your valued feedback. We are very sorry to learn that you were disappointed with the size of your bouquet. At Appleyard London, we pride ourselves on our high end customer service. Therefore, we have forwarded your order details to our customer services team, who will contact you directly to resolve this matter to your satisfaction. Once again, we would like to apologise for any disappointment caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“We are florists and placed an international order for delivery in London. We did receive updates as to the status of our order via email. Just shortly after we received the delivery status our customer came in to the store to tell us that she had made a mistake and the recipient had a new address. Of course this was her mistake but somehow I had to fix it and ensure the recipient received the flowers. Keeping in mind that there is a 7 hour time difference solving these kinds of issues does always take time. I did have some questions that were never answered and perhaps they were in the fine print. Does the delivery company, in this case Royal Mail, not ensure the recipient gets the delivery? If there is no one home, does the recipient not get a phone call if the flowers are left on the doorstep or with a neighbor? How was I to handle this now? I sent an email to customer service and received this reply: "Thank you for your email. I am sorry, but the bouquet has already been accepted" Long story short - I was offered a 25% discount to place a new order. This was much appreciated as I did anticipate that I was going to have to bear the responsibility of my customers error. I called my customer wanting to keep her informed. Turns out she has a son in London who went to the former address and discovered that the flowers had been left at the flat in the entrance way. In fact no one had "accepted them" which your customer service had indicated to me. My customer relayed that the flowers were lovely but her advice to me was not to use Appleyards again as many other florists in London were able to get flowers to the recipient with just a simple phone call. I did remind her it was her mistake in the first place. All turned out well which was a relief otherwise I would have been out of pocket. Thought I would relay the story to you - perhaps another look at your delivery policy is in order. Thank you for the opportunity to write a review. I had to rate it a poor because the delivery was not "accepted ''by the recipient...or anyone else for that matter. I do understand that it is the fault of Royal Mail and the florist should not be judged by the delivery service but it is a partnership. The follow through by customer service was not acceptable. My questions regarding delivery were never answered but I did appreciate the goodwill offer of 25% . Sincerely Sharon Anderson Owner Splurge Flowers and Gifts”

Helpful Report

Posted 10 years ago

Hi Sharon, Thank you for your valued feedback, it is great to hear from people overseas. We are sorry about your disappointment with your service from Appleyard London. As a luxury brand, we can assure you that we highly prioritise any issues of this nature and deal with them accordingly. Our customer service team will be in contact with you directly and resolve any problems with delivery effectively. We thank you for your patience and would like to apologise for any inconvenience or distress this issue may have caused you and the recipient here in England. Kind regards, Appleyard London Team

Posted 10 years ago

“Flowers sent to my wife for our anniversary were not anywhere near as good quality as I'd expect for £50 very dissappointed - now waiting to see what they are going to do about it...”

Helpful Report

Posted 10 years ago

Hi Alistair, Thank you for your valued feedback. We are very sorry to learn that you were disappointed with your Appleyard London bouquet. All our flowers are despatched in bud to maintain longevity and freshness whilst in transit. At Appleyard London, we pride ourselves in providing the highest quality of stems in the market and therefore our 7 days freshness guarantee. We have forwarded your order details to our customer services team from your contact on our Twitter page. Our team will contact you directly to resolve this matter to your satisfaction. Once again, we would like to apologise for any disappointment caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I posted a review on Sunday about how good the flowers my partner received where . It's only 5 days after delivery and the flowers are dead , they have had enough water and we have even tried the lemonade trick . Even though they are guaranteed for 7 days this has not happened . They where beautiful but they don't last which is a complete disappointment .”

Helpful Report

Posted 10 years ago

Hi Jeff, We are very sorry to learn that your bouquet didn't last the guaranteed 7 days. All our flowers are despatched in bud to maintain longevity and freshness whilst in transit. At Appleyard London, we pride ourselves in providing the highest quality of stems in the market and therefore our 7 days freshness guarantee. We have forwarded your order details to our customer services team, who will contact you directly to resolve this matter to your satisfaction. Once again, we would like to apologise for any disappointment caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“Haven't received my flowers yet, they are a day late, even though I ordered them a week in advance. I think the problem was down to Royal Mail though. Was content to get a full refund on my purchase, but would have been much happier if the flowers I ordered for my girlfriend arrived on the correct day. I would be extremely reluctant to make any further purchases incase the same thing happened.”

Helpful Report

Posted 10 years ago

Hi James, Thank you for your valued feedback. We are sorry about your disappointment with your service from Appleyard London. As a luxury brand, we can assure you that we highly prioritise any issues of this nature and deal with them accordingly. Our customer service team will be in contact with you directly and resolve any problems with delivery effectively. We thank you for your patience and would like to apologise for any inconvenience or distress this issue may have caused you. Kind regards, Appleyard London Team

Posted 10 years ago

“I ordered a bouquet of flowers for a relative and when it arrived I was so disappointed. The flowers was not fresh at all, the colour of the roses was turning brown so im assuming it wasnt fresh, I also paid for it to be a extra large and it was just a standard size, overall not happy at all for the money I paid for.the only good thing was the delivery!”

Helpful Report

Posted 10 years ago

Dear Anne, Thank you for your Feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Please be assured that Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. We have forwarded your details to our customer services team, who will get in touch with you shortly to ensure that this matter is resolved effectively. Once again, please accept our sincerest apologies for any inconvenience caused. Kind regards, Appleyard London Team

Posted 10 years ago

“Disappointed that it wasn't next day delivery, I would have chosen another provider had I known that the package originates in Nottingham (I'm assuming this is the case, as this was the originating mail office).”

Helpful Report

Posted 10 years ago

Hi Joanne, We are so sorry to learn of your disappointment. Please be assured that Appleyard London is a luxury brand, any complaint we receive is high priority and is dealt with effectively. To recitify and resolve this issue, a member of our customer service team will contact you directly. We woud like to apologise for any inconvenience or distress caused by this matter and thank you for your patience. Many thanks, Appleyard London Team

Posted 10 years ago

“I ordered a nutmeg bouquet of flowers for my mother in law for her birthday, when it arrived and I took a closer look the roses were terrible, they look like they are almost dying! The lillies was the only flower that was fresh.i also paid for it to be an extra large bunch and it was just a standard size very disappointing! The only thing that was good was the delivery it came on time!”

Helpful Report

Posted 10 years ago

Hi Anabel, Thank you for your Feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Please be assured that Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. We have forwarded your details to our customer services team, who will get in touch with you shortly to ensure that this matter is resolved effectively. Once again, please accept our sincerest apologies for any inconvenience caused. Kind regards, Appleyard London Team

Posted 10 years ago

“Nice flower but very disappointed that they only lasted 2 days. for the money that I paid I would of expected that they would last at least 5-7 days. I had to go out and buy more for the recipient as I was embarrassed by how short the flowers lasted. It amazed me how the cheap supermarket flower lasted a lot longer.”

Helpful Report

Posted 10 years ago

Dear David, Thank you for your feedback. We are very sorry to learn that your bouquet didn't last the guaranteed 7 days. All our flowers are despatched in bud to maintain longevity and freshness whilst in transit. At Appleyard London, we pride ourselves in providing the highest quality of stems in the market and therefore our 7 days freshness guarantee. We have forwarded your order details to our customer services team, who will contact you shortly to resolve this matter to your satisfaction. Once again, we would like to apologise for any disappointment caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I bought my friend these flowers to cheer her up. I opted for the large bouquet and she sent me a picture when she received them to say thanks. I was really dissatisfied with what she received, there was not as many flowers as shown in the image on the website. For £29.99 it was a poor bouquet. I won't buy again.”

Helpful Report

Posted 10 years ago

Dear Angela, Thank you for your valued feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. Please be assured that Appleyard London prioritises customers' satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. Our customer services team will be in touch with you to discuss this matter futher and ensure that the issues are dealt with effectively. Once again, we would like to apologise for any disappointment caused. Kind regards, Appleyard London Team

Posted 10 years ago

“The flowers I sent my nan were not fresh and had already browned around the edges! The website and your flowers look so well presented I thought the flowers would be top notch but I've ordered better quality from moonpig before”

Helpful Report

Posted 10 years ago

Dear Ashley, Thank you for your valued feedback. We are very sorry you are not happy with your bouquet from Appleyard London. Our Flowers are dispatched in bud including guard petals, to maintain longevity and freshness whilst in transit. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. We have arranged for our customer services team to contact you in order to ensure that this issue is resolved to your satisfaction. Once again, we would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“It's a bit difficult to give a review seeing as the flowers weren't delivered on the day I sent them, instructions were left with the delivery provider to wait patiently as the recipient would not be able to answer the door quickly and despite being at home the flowers were not delivered. When the re-delivery was arranged for the morning, it was failed to be delivered in the morning and again despite being in they weren't delivered, eventually the recipient had to send someone to collect them for her...by which time they were pretty dead and dismal - which was also disappointing as you'd expect the flowers to last Sat-Wednesday.”

Helpful Report

Posted 10 years ago

Dear Sarah, Thank you for your valued feedback. We are very sorry to learn of the issues you have encountered with the delivery service. As a luxury brand, we pride ourselves on not only providing the highest quality of stems in the market, but also, the best customer service. Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. In regards to your order, one of our customer services team will be in touch with you shortly to ensure the issue is resolved effectively. Once again, we would like to thank you for taking the time to leave feedback and help us improve our services. Regards, Appleyard London Team

Posted 10 years ago

“This was the first time I placed an order with this company. Flowers ordered for delivery to home so that I could take to a family member for a birthday party later that evening. The box was damaged and had been opened prior to delivery. My postman was apologetic and said that he would ensure that the condition of the box would be reported to his depot. Opening the box I could immediately detect a mouldy smell and I could see that several of the flowers were crushed. I took apart the bouquet and found that many more stems were rotten and brown and there was visible furry grey mildewy type growth on some. How this bouquet had been deemed fit to dispatch, I am not sure. I had to visit a local florist to purchase a replacement. I emailed customers service with detailed photos and was contacted very quickly with an offer of a refund & replacement. This has now been done. The replacement bouquet was much better and has lasted well. I would probably not use this company again as I feel that the quality control and packaging is inconsistent with the luxury image of the brand. Sorry. That's my honest view.”

Helpful Report

Posted 10 years ago

Dear Tanya, Thank you very much for your valued feedback. We are very sorry to learn of your disappointment with your shopping experience with Appleyard London. As a luxury brand we ensure to provide the highest quality of flowers and customer service. Please be assured that we take all complaints seriously. We would like to thank you again for contacting our customer services team and for taking the time to leave feedback. Kind regards, Appleyard London Team

Posted 10 years ago

“We were very disappointed with the actual flowers received compared to the picture. Not as advertised.”

Helpful Report

Posted 10 years ago

Dear Rosie, Thank you for your feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Our customer services team will be in touch with you shortly to ensure that this matter is resolved effectively. Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. We would like to thank you again for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“The flowers received didn't resemble the image on the website. I ordered a 'large' bunch of flowers and we received what can only be described as a very small bunch. Very disappointed as I had sent them as a gift!”

Helpful Report

Posted 10 years ago

Dear Samantha, Thank you for your feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Our customer services team will be in touch with you shortly to ensure that this matter is resolved effectively. Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. We would like to thank you again for taking the time to review Appleyard Flowers. Kind regards, Appleyard London Team

Posted 10 years ago

“Very disappointing first time with Appleyard. Flowers were not delivered on the selected date, in this case mothers day (sunday may 10th). In this case the date meant everything. Wrote an email yesterday, no word. Flowers were finally delivered today at 2pm. That is not what I paid for....”

Helpful Report

Posted 10 years ago

Dear Diego, Thank you very much for your valued feedback. We are very sorry your bouquet was not delivered to your recipient on time. Unfortunately, in this instance, we were only informed by DPD on the 11th of the issues they have encountered in their hub over the weekend, which lead to the late delivery of some of the bouquets. All customers were contacted by our customer services team on the 11th to ensure that every Appleyard customer is compensated accordingly. Please be assured that Appleyard London prioritises customer satisfaction very highly and we do take all complaints very seriously. Once again, we greatly apologise for the distress this has caused and we thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I asked for a Sunday delivery for a special occasion as this was an option, paid extra money for it, yet the flowers weren't delivered until Monday and I was not advised until the Monday. If you can't deliver what you offer, don't offer it and charge for it!”

Helpful Report

Posted 10 years ago

Dear Kylie, Thank you for your feedback. We are very sorry your bouquet was not delivered to your recipient on time. Unfortunately, in this instance, we were only informed by DPD on the 11th of the issues they have encountered in their hub over the weekend, which lead to the late delivery of some of the bouquets. Please be assured that Appleyard London prioritises customer satisfaction very highly and we do take all complaints very seriously, therefore all affected customers were contacted by our customer services team on the 11th to ensure that every Appleyard customer is compensated accordingly. Once again, we would like to apologise for the inconvenience this may have caused and would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I ordered the bouquet in a Standard size, Scented Meadow. The bouquet that arrived for my sister's birthday was lacklustre and definitely did not deliver on the luxe factor. The wrapping is shabby and the picture on the website is different from the flowers that were delivered. The only plus point was that the flowers delivered were quite fresh and delivery was timely. I will not order from Appleyard again as I think the price is not justified for the bouquet which was delivered.”

Helpful Report

Posted 10 years ago

Dear M Wong, Thank you for your feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on the levels of our bouquets and our luxury arrangements. Please be assured that customer satisfaction is very important to Appleyard, and therefore, our customer services will be in touch with you shortly to ensure that this issue is resolved effectively. Once again, we would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“Poor service, the flowers were not delivered on time and we were not informed of the delay. Indeed they have still not been delivered”

Helpful Report

Posted 10 years ago

Dear JB, Thank you for you feedback. We are sorry to learn that your bouquet was not delivered on time to the recipient. We would like to assure you, that as a luxury brand, we take pride in our high quality products and service. We have passed your details to our customer service team who will be in touch with you shortly to resolve this matter effectively. Once again, we would like to apologise for the inconvenience you experienced and want to thank you for taking the time to review Appleyard London. Regards, Appleyard London Team

Posted 10 years ago

Appleyard London is rated 4.6 based on 11,752 reviews