Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived on time but flowers were not very fresh and within a few days were already looking tired. Won't be using you again for this reason!”

Helpful Report

Posted 9 years ago

Dear Matthew, Firstly, thank you for taking the time to leave us some valued feedback. We are sorry to learn that you were not satisfied with your Appleyard London bouquet. As a luxury brand, we take pride in using only the freshest stems on the market. All our flowers are shipped in bud to maintain longevity. We have passed your details and feedback to our customer service team. They will contact you directly. We would like to apologise again for the inconvenience and thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“The flowers were dead almost as soon as they arrived.”

Helpful Report

Posted 9 years ago

Dear Joel, Thank you for your valued feedback. We are extremely sorry to hear that you were unhappy with your Appleyard London bouquet. As a luxury brand, Appleyard London highly value customer satisfaction. I can assure you that all of our flowers are shipped in bud to maintain longevity in transit and are guaranteed to remain fresh for 7 days. As this may not have been the case, all your details have been passed on to our customer service team and they will contact you directly to resolve this issue. We apologise sincerely for the inconvenience and thank you for being so patient. Kind regards, Appleyard London team

Posted 9 years ago

“So sorry- the flowers looked beautiful online- but when delivered half of the message was not printed and the flowers arrived with many buds at the bottom of the package. We were so disappointed to hear that a lovely gesture was slighly marred by the unexpected substandard service”

Helpful Report

Posted 9 years ago

Dear Ali, Thank you very much for your valued feedback. We are very sorry to learn that you were not happy with your Appleyard London bouquet and gift message. As a luxury brand we take pride in providing the highest quality of stems and arrangements in the market and therefore we guarantee all our bouquets to stay fresh for at least 7 days. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that it is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you to rectify this matter. Once again, we would like to apologise for any disappointment caused on this occasion. Kind regards, Team Appleyard London

Posted 9 years ago

“Sadly, we ordered flowers for our collegue leaving on maternity leave and were embarrassed by the poor quality of product. I have been told that we will get a refund AND a replacement product which I hope will be considerably better.”

Helpful Report

Posted 9 years ago

Hi Michael, Thank you for taking the time to leave us feedback. We are so sorry to hear about you were disappointed with your bouquet from Appleyard London. We can assure you that we use only the finest stems on the market, all of our flowers are shipped in bud to maintain longevity and are guaranteed to last for 7 days. As a luxury brand, we highly value customer satisfaction and it's good to hear this has been resolved to your satisfaction. Please do contact us if you have any other questions. Kind regards, Appleyard London team.

Posted 9 years ago

“The flowers were looking very tired... they also arrived in a box that was a little damaged and the flowers themselves were wrapped in white paper which was not particularly special looking.. to be honest they looked like they could have been bought anywhere!”

Helpful Report

Posted 9 years ago

Dear Eileen, We would like to thank you for taking the time to leave us feedback. We are so sorry to learn of your disappointment with your Appleyard London bouquet. All of our stems are shipped in bud to maintain longevity and we guarantee they will remain fresh for 7 days. On failure to do so, as a luxury brand, we will contact you to resolve this issue directly. I will pass all your details on to our customer service team who will be in touch with you shortly. Again, we would like to apologise sincerely for the inconvenience and thank you for your patience with us at this time. Kind regards, Appleyard London team

Posted 9 years ago

“Having asked for extra large, what arrived can only be described as regular. This was my first (and last) try of Appleyard. Fooled by their great looking website.”

Helpful Report

Posted 9 years ago

Dear Satwant, Thank you for your valued feedback. We are so sorry to hear you were disappointed with the size of your Appleyard London bouquet. We highly value customer satisfaction and can assure you that we will be passing your details on to our customer service team. Our team will contact you directly to resolve this matter accordingly. We would like to apologise again for the inconvenience and thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“Supposed to receive 25 % discount - which was the reason for using this site - took ages to order two items then guess what Discount declined - not good enough appleyards!”

Helpful Report

Posted 9 years ago

“Picture advertised was not anything like my friend received. I paid for a large bouquet and the bouquet sent appeared very sparse and small. Not very impressed at all .”

Helpful Report

Posted 9 years ago

Dear Laura, Thank you for your feedback. We are very sorry to hear that you were disappointed with your bouquet from Appleyard. At Appleyard we highly prioritise customer satisfaction, and if at any point there is an issue with a bouquet delivered from Appleyard, we will ensure it is resolved effectively. We have forwarded your details on this occasion to our customer services team, who would happily assist you further. Once again, we would like to apologise for any inconvenience. Kind regards, Team Appleyard

Posted 9 years ago

“I chose this florist as the flowers looked very well arranged and beautiful. The bouquet I ordered was to consist of 7 Miss Piggy Roses chosen as my Grandmother passed away at Christmas last year and they were her favorite flower. My mother adores these flowers because of this. I was very pleased to see that your florist was able to provide this type of Rose. However on my Mothers birthday they arrived only for me to discover they were not at all Miss Piggy Roses! They were mauve ans very small. Delivered : http://screencast.com/t/afw4Matn Order consits of : http://screencast.com/t/iIcPcqRDhjkU Image : http://screencast.com/t/drZRetdQk Very disapointed”

Helpful Report

Posted 9 years ago

Dear Jane, We are very sorry to hear that you have not received the bouquet you have ordered. Unfortunately, due to stock availability, we reserve the right to substitute any out of stock flowers with same or higher value stems. We understand the importance of this occasion and therefore we would like to arrange for another bouquet of miss piggy roses for delivery on your requested date. Our customer services team will contact you directly to discuss this further. Once again, please accept our sincerest apologies for any inconvenience caused. Kind regards, Appleyard Team

Posted 9 years ago

“I really don't like doing this but these flowers looked lovely on the website and I appreciated that it stated that these were the extra large on the photograph but I was surprised and disappointed on how few flowers were received for the standard especially as these were for my daughter's grave as would have been her birthday. I usually get the florist to make them for the same amount of money but this time as they looked so pretty would give Apple yard a try.”

Helpful Report

Posted 9 years ago

Dear Helen, We are very sorry to hear of your disappointment with your Appeyard London bouquet. At Appleyard, customer satisfaction is highly prioritised and if at any point there is an issue with your bouquet, our customer services team will always ensure that it is resolved effectively. On this occasion we have forwarded all your order details to our team, who will contact you directly to discuss this further. Once again, please accept our apologies for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“I am very disappointed with the service I have received. I placed an order some days ago and I still have no idea whether it has been delivered or not. When I spoke to a lady in your London branch she said she was not able to track my order due to my delivery selection. This is extremely disappointing as it was not made to clear to me on your website that selecting "free delivery" would mean that my order could not be tracked. The flowers were intended to be a surprise and so I cannot ring up the recipient to see if they have been delivered. I will not be using your service again.”

Helpful Report

Posted 9 years ago

“Dear Sir/Madam, I don't like to leave negative feedback but am I really disappointed with the flowers delivery to my mum. I thought my opting for a large bunch the arrangement would look better but it just looked disappointing. In addition, my flowers did not arrive on my selected date.... No sure if that was an error on my part on your on-line process but either way the experience has left me very annoyed. Thank you. Yours faithfully, Saima”

Helpful Report

Posted 9 years ago

“The flowers were for my mother. She said the roses were a bit tired round the edges, she thought because they had been dispatched on a Friday and not delivered until Tuesday.”

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Posted 9 years ago

“Flower were dead within 3 days which is a big shame for the price paid. Delivery was on time therefore 2 stars otherwise disappointing.”

Helpful Report

Posted 9 years ago

Hi Stephan, Thank you for your valued feedback. We are so sorry to hear about your disappointment with your Appleyard London bouquet. All of our stems are shipped in bud to maintain longevity in transit and all our bouquets are guaranteed to last 7 days. As a luxury brand, Appleyard London prioritises customer satisfaction and will pass your details to our customer service team. Our team will contact you directly and we can reassure you this matter will be dealt with accordingly. We want to apologise again for the inconvenience and distress experienced. Thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“Expensive and very small bouquet of flowers. The only positive was arrived on time and I was kept in touch about the delivery but I can thank DPD for this. I will not be using again as a special occasion was filled with disappointment.”

Helpful Report

Posted 9 years ago

Hi Daniel, Thank you for your valued feedback. We are so sorry to learn about your disappointment with the size of your Appleyard London bouquet. As a luxury brand, we ensure that we investigate every complaint thoroughly and it results in a positive outcome. We will pass your details on to our customer service team, who will contact you directly to resolve this matter effectively. Again, we apologise for the inconvenience and want to thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“I was ever so pleased with the speed of the delivery, however i must say considering i paid the extra £5 for a large bunch of flowers I was very disappointed indeed. Paying £30 for a bouquet i would have expected something extra special however, after seeing what arrived I could have got a very similar bouquet in a suppeermrket for a quarter of the price. Really quite upsetting as they were a gift for someone.”

Helpful Report

Posted 9 years ago

Dear Emma, Thank you for your valued feedback. We are so sorry to learn about your disappointment with the size of your Appleyard London bouquet. As a luxury brand, we take all complaints of this nature seriously and can assure you we will investigate this thoroughly. Furthermore, we shall pass your details on to our customer service team who will contact you directly to resolve this issue. Again, please accept our sincerest apologies for the inconvenience and we thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“The total cost of the flowers was close to £50 and in all honesty I thought the flowers were poor. The roses were wilted and looked well past their best. This is the first time I have used Appleyard. Suffice to say its going to be the last. I thought choosing a supplier away from the large national firms would mean a better bouquet but this was not the case. The flowers were delivered on time.”

Helpful Report

Posted 9 years ago

Hi Sajaad, We are so sorry to hear you were disappointed with your bouquet from Appleyard London. As a luxury brand, we ensure that we highly prioritise customer satisfaction and take all complaints of this nature seriously. All our flowers are shipped in bud to maintain longevity in transit and we guarantee they will last for 7 days. Furthermore, we will pass this message to our customer service team, they will investigate this matter thoroughly and contact you to resolve the issue. We thank you for your patience at this time and want to apologise again for any inconvenience caused by this matter. Kind regards, Appleyard London team

Posted 9 years ago

“Good afternoon, As far as you muddled the flowers and delivered the wrong bouquet, I'm totally unsatisfied with the service you have provided. Best regards, Aldar”

Helpful Report

Posted 9 years ago

“I was very disappointed with the customer service I received.”

Helpful Report

Posted 9 years ago

“Quite expensive for what was received, but happy to stomach that if the quality is good. However, flowers were poor quality, dead within two days and quite obviously old flowers when they arrived. I bought my wife more flowers as a result (they were for our anniversary) and by way of contrast they are still alive well over a week later. I won't be using your company again.”

Helpful Report

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews