Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,808 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 29th June 2025

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On tue /4/6 I received a box of flowers from your company for my 60 th birthday from my sister who had sent and has soon has I opened them looked lovely box and the little gift of chocs but the roses had all the petals brown and dropped of and one of the oliums was squashed and limp there was a lot of green leaves all dried and brown I think for the price was very poor flowers indeed.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 1 year ago

“Really really poor quantity of flowers arrived for the price I paid. Doesn't come close to matching the picture on the website. Then the section of the website that you use to claim your happiness guarantee doesn't work. The dealings I had prior to delivery with customer services were fantastic, but if I spent this kind of money in a florists shop, I'd get 3 times the amount of flowers for my money. Really wouldn't Recommend”

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Posted 1 year ago

“Ordered 2 items in advance to be delivered 23rd December. One arrived on time, i chased the 2nd item and received an apology and that item would arrive on 24th. It never came. Was refunded but thats not the point. Hatbox was ordered for my Nan xmas table. Very dissapointed especially after i chased them up to ensure delivery.”

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Posted 1 year ago

“Ordered the Pumpkin Pie (Grande) for our anniversary and I couldn't have been more disappointed. The sunflowers are already wilted and it ruined the surprise. To make matters worse, when I reached out to customer support, it took them three whole days to respond, only to offer a replacement option. How is a replacement supposed to turn back time and replace the joy I had hoped to share on our special day? This experience was a huge letdown, and I expected so much more. Definitely not ordering again.”

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Posted 1 year ago

“Unfortunately, The flowers arrived a day late and I paid a premium charge to have them delivered the day of my choice.”

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Posted 1 year ago

“clicked on 'Next day delivery' at 8am on a Monday - Flowers are arriving on Wednesday. not happy.”

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Posted 3 years ago

“Having received these flowers as a surprise gift from a friend, I must say I am completely underwhelmed. There was no leaflet in the box guiding on how to arrange them, the irises were fully open and the rest of the flowers looked very sad and sorry for themselves. They did not improve after being in water for a couple of days, so sadly they are now in the compost bin. Very disappointed by what was a lovely gesture.”

Helpful Report

Posted 3 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your bouquet didn't arrive in the best condition. Please be advised this isn't the experience we want our customers to have. We've looked into this further for you, and one of our customer service team should be in touch soon to get this issue resolved for you. Once again we apologise for any disappointment caused.

Posted 3 years ago

“Sent flowers as a 70 th birthday to my mother. Roses went brown and died other buds didn’t open. I know they do the money back guarantee but why would I want more credit to buy flowers that may die again.”

Helpful Report

Posted 3 years ago

Hi, thanks for taking the time to leave us a review. We're so sorry to hear that your flowers didn't arrive in a good condition, and also didn't last as long as intended. Please rest assured this isn't the experience we want our customers to have, and we apologise for any disappointment caused. One of our customer service team has since reached out via email, and we hope to get this resolved for you soon.

Posted 3 years ago

“The flowers were good quality but my mother also had flowers from my brother. He paid £10 for a more superior bouquet from tesco. I paid £42 and actually preferred the tesco bouquet. Won’t be using again sadly.”

Helpful Report

Posted 3 years ago

Hi Mrs Susan, thanks for taking the time to leave us a review, and we're so sorry to hear that you've not had the best experience with your recent order. We've since looked into this further for you and one of our customer service team should be in touch soon to get this issue resolved. Once again we apologise for any disappointment caused.

Posted 3 years ago

“The order was delivered late and there was no feedback until after the intended delivery date”

Helpful Report

Posted 3 years ago

Hi, thanks for taking the time to give us feedback on our service, we really appreciate it as it helps us improve. I'm so sorry that your order was delivered late and I can understand how frustrating this must've been. We're looking into this further for you, and one of our customer service agents should be in touch again soon. Kind Regards, Laverne

Posted 3 years ago

“The flowers arrived on Friday 6 August, pm. By the following Monday, the majority had deteriorated badly, had gone brown and were decomposing rapidly.”

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Posted 3 years ago

“Actual flowers delivered were lovely. I marked this down for 2 reasons, I tried to make 2 purchases but the website would not update the billing details correctly and retained the 1st ordered receipiants details. Secondly when asking for feedback the billing/senders name not used and the receipiants name was used. Did not instill confidence in ability to handle data.”

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Posted 4 years ago

“Came on the day but wasn’t given 50 flowers..”

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Posted 4 years ago

“Ordered white lilies came with 2 stems of pink lilies mixed in. Display was OK but not exceptional by any stretch. Ordered for delivery on 25 Jun but arrived on 22 Jun.”

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Posted 5 years ago

“Quite expensive but pretty for around 5 days”

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Posted 5 years ago

“Ordered flowers for my wife, Lillys arrived broken and half dead. Although a credit was put back onto my account, it ruined the surprise. Although they also put an additional £10 credit on my account, they still have the cheek to charge for delivery again on the next order, which eats up most of the Goodwill gesture. I'd suggest offering customers free delivery if the original order was unacceptable. Also maybe just offer a refund rather than force another order. I've ordered another bunch for my wife, as no other option - let's hope they're better than last time”

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Posted 5 years ago

“Flowers delivered to the wrong address. Tried to complain but no response. Really poor service. Wouldn’t use again.”

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Posted 5 years ago

“Soon after arrival after visiting my nan who I gifted the flowers the flower selection I picked was very small not equivalent of the medium selection of the 3 size options I had to pick from”

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Posted 5 years ago

Hi Liam, I’m sorry to hear about the issues you experienced with your order! This is definitely not the level of service we aim to provide, so I’m keen to help put things right. I do see that a team leader is looking into this and has contacted you to put things right with a resolution that you are happy with. Appleyard London Team

Posted 5 years ago

“I’d ordered the flowers well in advance for my wedding to be delivered a couple of days before. They didn’t turn up and I had to go and Collect them from the depot the next morning- not something I need to be stressing about the day before my wedding. When I told customer services I merely got a “these things happen” response. When I finally got the flowers they were ok. Some of the flowers were dead, some flower heads had broken off. In total I had to remove about 6/7 stems because they were unusable. It’s not when I expected when spending £60+ on flowers.”

Helpful Report

Posted 5 years ago

Hi Rebekah, I’m sorry to hear about the issues you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. I do see that a team leader is assisting you further with a resolution that you are happy with Appleyard London Team

Posted 5 years ago

“when the flowers were received they looked okay, however noticed that some of the flowers were already dying, very disappointing”

Helpful Report

Posted 5 years ago

Appleyard London is rated 4.6 based on 11,808 reviews