Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers looked great on website, ordered an extra large bouquet for my mother's return from hospital, order came to £50. When I called round to see her and saw the flowers, I asked if she had split them up into two vases and where was the other one? Couldn't believe a £45 bouquet could be so small. Lovely flowers, pitiful size for a so-called "extra large" option. Won't be using Appleyard in future...”

Helpful Report

Posted 9 years ago

Dear Peter, Thank you for your feedback. We are very sorry to learn that you are not happy with your Appleyard bouquet. As a luxury brand we take pride in providing the highest quality of stems and arrangements in the market. If there is an issue at any point- we always ensure it is resolved as quickly and effectively as possible. We have passed on your details to our customer services team, who will be getting in touch to resolve this matter effectively. Once again, we apologise for any inconvenience this may have caused. Kind regards, Appleyard London Team

Posted 9 years ago

“Tricky one to judge. Ordered flowers for my girlfriend for our anniversary and turned out they got delayed - I had to ring them up to find this out rather than them telling me. However, they did then provide a full refund whilst still delivering the flowers the following day (and were very apologetic on the phone)”

Helpful Report

Posted 10 years ago

Hi Richard, Thank you for your valued feedback. We are always grateful to hear about your experience with us at Appleyard London. We apologise for the initial delivery problems and thank you for your patience. We're glad this issue was resolved. Many thanks, Appleyard London team

Posted 10 years ago

“Thanks for delivering in time, only they didn't look like the one I ordered shown in the website.”

Helpful Report

Posted 10 years ago

Hi Sangeeta, Thank you for your valued feedback. We're so sorry to hear about your disappointment with your bouquet you received not resembling what you ordered on our website. As a luxury brand, we prioritise all complaints highly and ensure that they are all dealt with accordingly. Therefore, we will contact you about how to send us photographs and ensure this issue is resolved to your satisfaction. Once again, apologies for the inconvenience. Kind regards, Appleyard London team.

Posted 10 years ago

“Ordered flowers for a friend who wasn't well. Ordered on 24th May for delivery 28th May which I thought was slow, but couldn't do anything about it. They were delivered a day late. According to the tracking, they were in Falmouth on the 27th May. As the order was to be delivered about 3 miles up the road, I would love to know what was the delay. If it was anything else, it would have been ok, but this was a fresh flowers order. Our friend says the roses were lovely, I can only hope she wasn't just being polite!”

Helpful Report

Posted 10 years ago

Hi Giselle, Thank you very much for your valued feedback. We are so sorry to hear about the disappointment with the delivery of your order. As a luxury brand it is our highest priority to ensure that we deal with complaints of this nature accordingly. Therefore, our customer service team will contact you directly to discuss this matter and rectify the issues. Again, we apologise for any inconvenience and distress caused by this matter. We also thank you for your patience at this time. Kind regards, Appleyard London team

Posted 10 years ago

“I ordered two bouquets - one for my parents and one for my sister. My sisters was lovely - full and flowers fresh, however I was a little disappointed when I saw my mum's. The roses were already brown around the edges the next day after they were delivered then 3 days after, two of them had dropped. Meanwhile, none of the lilies had opened. My mum said that they were beautifully packaged and she was pleased when they arrived, but I had expected a little better quality if I am honest. I would still try again as my sister's were perfect.”

Helpful Report

Posted 10 years ago

Hi Victoria, Thank you for your valued feedback. We are so sorry to hear about your disappointment with your Mum's Appleyard London bouquet. We pride ourselves on our high quality stems and all our flowers are shipped in bud to remain fresh during transit. Appleyard London is a luxury brand and we take all complaints of this nature seriously and we ensure that all issues are dealt with accordingly. Therefore, our customer service team will contact you to discuss the matter directly. We want to apologise again for the inconveniences and distress caused by this and want to thank you for your patience at this time. Kind regards, Appleyard London team

Posted 10 years ago

“I had high hopes for Appleyard. I loved your site and picked what I thought was the perfect arrangement for my daughter's birthday. This was the first birthday I couldn't be with my daughter so I chose with care. I knew she would love the pink vase. But lo-and-behold she did NOT receive the design or the vase I selected. While the flowers sent were beautiful, they were not what I had chosen. She had to buy her own vase and the colors were not her favorites. I'm sad -- because I send a lot of flowers and wanted to find a reliable and creative floral design company in London.”

Helpful Report

Posted 10 years ago

Hi Sarah, Thank you for your valued feedback. We are so sorry to learn of these issues that you experienced with your order from Appleyard London. As a luxury brand we highly prioritise customer satisfaction and take all complaints of this nature seriously. Our customer service team will contact you and speak with you directly to resolve this matter. We want to apologise again for the inconveniences and distress caused by these issues. Thank you for your patience. Kind regards, Appleyard London team

Posted 10 years ago

“The extra large 'Charlotte ' bouquet was not that good and certainly did'nt look like £50 worth particularly alongside another bouquet which was delivered by a local florist.Disappointed!Would probably not use Appleyard again.”

Helpful Report

Posted 10 years ago

Dear Henry, Thank you for your Feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Please be assured that Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. Our customer services team will get in touch with you shortly to ensure that this matter is resolved effectively. Kind regards, Appleyard London Team

Posted 10 years ago

“A few days ago I would have given this a poor rating but I have to say that customer services and the quality of product saved the day. The original order was not delivered on the day however a replacement was sent and our money refunded. We were offered another replacement bouquet which my husband asked to be sent to me. Unfortunately this never arrived and another call to customer services had to be made. They were very apologetic and rearranged delivery. I have to say when the flowers did arrive they were beautiful and a week later they are still in full bloom. My mother-in-law was also pleased with her delivery of flowers and impressed with the quality. Apart from the delivery problems I would have given a very good for the quality of the flowers.”

Helpful Report

Posted 10 years ago

Dear Byron, Thank you for your valued feedback. We are very sorry to learn of the issues you have encountered with the delivery service. As a luxury brand, we prioritise customer’s satisfaction very highly and we do take all complaints seriously. If at any point there is an issue with a bouquet ordered from Appleyard London, we make sure that the issue is resolved accordingly. At Appleyard London, we pride ourselves on not only providing the highest quality of stems in the market, but also, the best customer service. On this occasion, we would like to sincerely apologise for any disappointment caused and we would like to thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“Placing the order was a breeze. The downside was paid extra for delivery to be made on mother's day. instead it was only delivered the next day. disaoppointed. Nevertheless, bouquet was lovely.”

Helpful Report

Posted 10 years ago

Dear N Mohd, Thank you very much for your valued feedback. We are very sorry your bouquet was not delivered to your recipient in time for Mother’s day. Unfortunately, in this instance, we were only informed by DPD on the 11th of the issues they have encountered in their hub over the weekend, which lead to the late delivery of some of the bouquets. All customers were contacted by our customer services team on the 11th to ensure that every Appleyard customer is compensated accordingly. Appleyard London prioritises customer’s satisfaction very highly and if at any point there is an issue with a bouquet delivered from Appleyard London, we make sure that the matter is then dealt with accordingly. Once again, we apologise for the distress this has caused and we thank you for taking the time to review Appleyard London. Kind regards, Appleyard London Team

Posted 10 years ago

“I was looking for scented flowers and when they arrived, they had no scent which was disappointing as this was particularly what I was wanting. Maybe when the lilies come out there will be a scent? The flowers arrived on time and were attractive but when unpacked some of the agapanthus flowerheads had fallen off and were rather delicate. I think this may be due to the fact that they were put in normal post and there was no signage to say it was fragile and it was not at all obvious that there were flowers contained within. Summary - Could have been lovely with some immediate scent and more care with delivery to ensure perfect condition.”

Helpful Report

Posted 10 years ago

Thank you for you feedback. We would like to apologise for the inconvenience you experienced and want to assure you, that as a luxury brand, we take pride in our high quality customer service. We have passed your details to our customer service team who will be in touch with you to resolve this matter effectively. Thank you for your patience during at this time. Regards, Appleyard London Team

Posted 10 years ago

“These flowers are nice however I thought the bouquet would be bigger since I chose to pay extra for the largest bunch. The roses are also at the end of there life so they could have been fresher. However the delivery was ok and on time and the price was excellent.”

Helpful Report

Posted 10 years ago

Thank you for your valued feedback. We are very sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on providing the highest quality of stems in the market, and therefore all our flowers are guaranteed to remain fresh for 7 days. Our customer services team will be in touch with you shortly to ensure that this matter is resolved to your satisfaction. We would like to thank you again for taking the time to review Appleyard Flowers. Kind regards, Appleyard London Team

Posted 10 years ago

“Unfortunately it started off badly as the delivery person did not call on my door but went directly to my neighbors, so I thought that the delivery was not coming. However when my neighbor brought over the flowers, my wife absolutely loved them.”

Helpful Report

Posted 10 years ago

Dear Indrajeet, Thank you for taking the time to review Appleyard London. We are very sorry to learn of this issue, and we apologise for the couriers error. However, we are pleased that your wife was happy with her bouquet from Appleyard London. Once again, we apologise for any inconvenience caused and we thank you for taking the time to review Appleyard London. Regards, Appleyard London Team

Posted 10 years ago

“The flowers are in good condition and are not overly buded which is good however, slightly on the small side for the price , no better than interflora which is a shame as I had high hopes,”

Helpful Report

Posted 10 years ago

“The web site is easy to use and the bouquets look lovely in the pictures. However the last two orders placed have been gifts and we have not received any feedback from the recipients... we have used the tracking service and have confirmation that Royal Mail have delivered on time as planned, but we don't know if the flowers were received as expected or anything so this feedback cannot be greater than the buying experience!”

Helpful Report

Posted 10 years ago

“I actually paid extra money for a special delivery. Whilst it was delivered at the specified time, the driver left the flowers outside the door. I would have expected the driver to knock on the door and deliver personally. Had I known that it is your normal practice to leave outside, I would have not asked for a special delivery and paid extra On the positive note the flowers were excellent !”

Helpful Report

Posted 10 years ago

“My girlfriend wasn't very happy with the flowers received because they weren't flesh.”

Helpful Report

Posted 10 years ago

“The flowers did not arrive in pristine condition.We have had better. Somewhat disappointing.”

Helpful Report

Posted 10 years ago

Hi Eric, Thank you for you feedback. We would like to apologise for the inconvenience you experienced and want to assure you that as a luxury brand we take pride in our high quality customer service. We have passed your details to our customer service team who will be in touch with you to resolve this matter effectively. Thank you for your patience during this busy period. Regards, Appleyard London Team

Posted 10 years ago

“Flowers were great just a shame they couldn't arrive on the day i wanted them to”

Helpful Report

Posted 10 years ago

“The roses sent where satisfactory and not like the ones advertised on website.”

Helpful Report

Posted 10 years ago

“The flower arrangement I ordered for Valentines Day was a little disappointing - not as large as I had expected and not the quality of flowers I had hoped for.”

Helpful Report

Posted 10 years ago

Appleyard London is rated 4.6 based on 11,752 reviews