Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,749 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The free upgrade offer was not included”

Helpful Report

Posted 9 years ago

Dear Katie, Thank you for taking the time to review Appleyard London. Please accept our apologies for this error. We have forwarded your order details on to our customer services team, who will contact you directly to resolve this matter. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers were fine but vase smashed to pieces; 'free' chocs were nice touch and good quality. Customer service could be improved; asking for photos from a 90 year old to prove it! Why would anyone lie about a broken vase???? Took several attempts to contact customer service who eventually refunded the price of the vase only., (after being chased again). In summary, a good product albeit on the pricey side but let down by the customer service. Is this can be fixed it will be a great service.”

Helpful Report

Posted 9 years ago

Dear Wayne, Thank you for taking the time to review Appleyard London. We are very sorry for any inconvenience caused by this request. As part of our process we kindly request a photo of the item in question. This is to solely investigate any issue with our suppliers and couriers and to ensure that we take all the necessary steps to prevent such issues from happening again in the future. Kind regards, Team Appleyard London

Posted 9 years ago

“Had a £5 voucher code sent to me last time I ordered flowers, but not able to use it.”

Helpful Report

Posted 9 years ago

Dear Pauline, Thank you for your valued feedback. We are sorry to learn that your £5 code did not work on your order. We have forwarded your query on to our customer services team, who will be getting in touch with you directly to rectify this issue. Once again, we apologise for any inconvenience this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers delayed by a day so was concerned about freshness and they didn't arrive on the day I wanted them to. Informed me but not much of an apology or acknowledgement of the inconvenience. Flowers were nice but expensive.”

Helpful Report

Posted 9 years ago

Dear Suzanne, Thank you for your valued feedback. We are truly sorry to hear of the issues you have experienced with your Appleyard London order. At Appleyard, customer satisfaction is highly prioritised and if at any point there is an issue with your bouquet, our customer services team will always ensure that it is resolved effectively. Our team will be contacting you directly to rectify this mater. Once again, please accept our apologies for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“I asked my partner this as the lillies were a birthday gift for her. She said she wasn't overwhelmed nor underwhelmed. The metal pot I thought was a nice touch, and it was a large plant which I liked. But some of the leaves are browning now. I would order again but probably a bouquet.”

Helpful Report

Posted 9 years ago

“The bouquet was beautiful and was indeed delivered with lillies in buds and in time. I was however disappointed that some of roses fell off the next day. I was expecting the flowers to last longer...”

Helpful Report

Posted 9 years ago

Dear Cedric, We are truly sorry to hear that your bouquet has not lasted the guaranteed 7 days, as promised by Appleyard London. Please be assured that our customer care team will be contacting you directly to rectify this mater. We would like to thank you for taking the time to review Appleyard London, and once again, please accept our sincerest apologies for any disappointment caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Easy to order online. However, I was disappointed that the flowers did not look like the picture of flowers I'd ordered.”

Helpful Report

Posted 9 years ago

Dear Toto, Thank you very much for taking the time to review Appleyard London. We are saddened to hear that you were disappointed with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on our customer care as well as our stems and arrangements. All your details have been forwarded on to our team, who will get in touch with you directly to discuss this matter. Once again, we apologise for any disappointment caused. Kind regards, Team Appleyard London

Posted 9 years ago

“I'm sorry to say that the recipient of the flowers was out when they were delivered and, rather than leaving in a safe place, the postman left a standard 'parcel to be collected from the depot' card. I hadn't realised you used the regular post to deliver! Of course, my friend who is suffering from a bereavement (hence the flowers) didn't realise that the parcel was flowers and so didn't rush to collect them. Unfortunately, by the time she did collect them, they were dead - not a very fitting gift for her during a sad and difficult time! I'm happy to say that she phoned you direct and tells me that you arranged to send her replacement flowers right away. Thank you very much for doing that but please can I ask that you look again at your delivery procedures - I imagine this must happen all the time!!”

Helpful Report

Posted 9 years ago

Dear Hannah, Thank you for your valued feedback. Please be assured that this has been passed on to our management team for consideration. Please accept our sincerest apologies for the issues you have encountered with the delivery service. Kind regards, Team Appleyard

Posted 9 years ago

“Gorgeous flowers and arrangement but not as big as I thought for £50....seemed a bit on the stingy side to me. My mum loved them though.”

Helpful Report

Posted 9 years ago

Dear Clare, We are very sorry to learn of your disappointment with the size of your Appleyard bouquet. As a luxury brand, we pride ourselves on our excellent customer care as well as our fine stems and arrangements. We have forwarded all you customer details on to our customer services team, who would love to get in touch with you to discuss this further. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“Flowers were good quality and arrived on time. The price was fairly expensive, especially as the "extra large" bouquet was not in fact as large as you would expect from the pictures online.”

Helpful Report

Posted 9 years ago

Dear Vaughan, Thank you for your valued feedback. We are sorry to learn that you were not happy with your bouquet from Appleyard London. All our flowers are shipped in bud to maintain longevity and freshness in transit, which may give the appearance of a smaller bouquet. Once all buds are in full boom, you should see the true size of the bouquet. On this occasion, we have forwarded your feedback to our customer services team, who will contact you directly to discuss this matter. Kind regards, Team Appleyard London

Posted 9 years ago

“I found it difficult to give a rating. I ordered the vintage rose and lily bouquet for a special birthday. The roses were very beautiful and were fully opened the day after arrival. The lilies took a full week to start to open by which time the roses were over. The result was two small consecutive bouquets of flowers which in themselves were of good quality but which did not have the impact of the illustration. So overall disappointing.”

Helpful Report

Posted 9 years ago

Dear Patricia, Thank you for your feedback. We are very sorry to hear that you were disappointed with your bouquet from Appleyard. At Appleyard we highly prioritise customer satisfaction, and if at any point there is an issue with a bouquet delivered from Appleyard, we will ensure it is resolved effectively. We have forwarded your details on this occasion to our customer services team, who will contact you directly to discuss this issue further. Once again, we would like to apologise for any inconvenience caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers arrived on time in good condition. Only issue I had was the carnations weren't as full as in the picture and the lilies didn't bloom so was a little disappointing from that aspect.”

Helpful Report

Posted 9 years ago

Dear Alice, Thank you for your valued feedback. We are deeply sorry to hear that you are not happy with your bouquet from Appleyard London and that the Lilies did not bloom. Please be assured that our team would contact you directly to offer a resolution, as per our Appleyard guarantee. Once again, we apologise for any disappointment caused. Kind regards, Team Appelyard London

Posted 9 years ago

“Only issue was that the card stating who the flowers were from was difficult to find. I think it would be better if it was more prominent so the receiver knows who sent the flowers!”

Helpful Report

Posted 9 years ago

Dear Ajay, Thank you for taking the time to review Appleyard London and for your valued feedback. At Appleyard, we highly appreciate when our customers leave us feedback, as this is how we could improve our services. Kind regards, Team Appleyard London

Posted 9 years ago

“The flowers were great however I was slightly annoyed by an email I received shortly after I had made my purchase. This was an email to say they'd seen that I'd been browsing and wanted to offer me 20% off my first purchase. Right after I'd paid. Very badly timed.”

Helpful Report

Posted 9 years ago

Dear Karl Thank you for your valued feedback. We really appreciate you taking the time to review Appleyard London and helping us improve our services. Kind regards, Team Appleyard London

Posted 9 years ago

“Hi. Box was received in a poor state. Looked like someone had stood on it. Also roses did not look fresh- had brownish colouring around edges of some of the petals. So all in all probably the worst online flowers I've had which was disappointing.”

Helpful Report

Posted 9 years ago

Dear Adam, We are very sorry to learn that your bouquet from Appleyard was delivered in a damaged box. As a luxury brand we take pride in providing the highest quality of stems and arrangements and we guarantee all our bouquets to stay fresh for at least 7 days. If there is an issue at any point with an Appleyard London bouquet, we always ensure it is resolved as quickly and effectively as possible. Our customer services team will contact you directly to discuss this further. Once again, please accept our apologies for any disappointment caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Nice flowers but didn't seem as good as the bouquet i bought last time .”

Helpful Report

Posted 9 years ago

Dear M, Thank you for your feedback. We are very sorry to learn that you were not happy with your Appleyard London bouquet. As a luxury brand we take pride in providing the highest quality of stems and arrangements and we guarantee all our bouquets to stay fresh for at least 7 days. If there is an issue at any point with a bouquet from Appleyard, we always ensure it is resolved as quickly and effectively as possible. We have forwarded your order details on to our customer services team and one of our team will be getting in touch to discuss this further. Kind regards, Team Appleyard London

Posted 9 years ago

“Lilies were stunning and lasted for nearly two weeks, however roses had started to brown the following and were dead within 4 days, and the small daisy like flowers were dying on arrival...a real shame as looked beautiful in the picture”

Helpful Report

Posted 9 years ago

Dear Rosie, Thank you for your valued feedback. We are very sorry to learn that you were not happy with your Appleyard London bouquet. As a luxury brand we take pride in providing the finest quality of stems and arrangements in the market and therefore we guarantee all our bouquets to stay fresh for at least 7 days. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that this is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you to rectify this matter. Once again, we would like to apologise for any disappointment caused on this occasion. Kind regards, Team Appleyard London

Posted 9 years ago

“The flowers were beautiful however, whoever delivered them threw them over a 6ft gate and did not leave a message through the letterbox! They were only found by chance as the gate is not used regularly.”

Helpful Report

Posted 9 years ago

Dear Jane, Thank you for taking the time to review Appleyard London and for sharing your experience with us. We would like to sincerely apologise on behalf of our courier for the service you have received. At Appleyard London we highly appreciate our customers' reviews as they help us to continuously improve our services. Once again, please accept our sincere apologies for the disappointment caused. Kind regards, Appleyard London Team

Posted 9 years ago

“Although the flowers were nice , they arrived on the wrong date , 4 days early which was disappointing as they were for a birthday and I wanted them delivered on the day for which I revived a confirmation email. May try them again but this spoilt it somewhat .”

Helpful Report

Posted 9 years ago

Dear Catherine, Thank you for taking the time to review Appleyard London. We are very sorry to hear of the issues you have encountered with your order and we apologise for any disappointment caused by this matter. Our team would love to get in touch with you directly to ensure this issue is resolved to your satisfaction. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard

Posted 9 years ago

“STRUGGLED TO ENTER VOUCHER CODE BOUTIQUE 11 & FINALLY ACCEPTED LUX 10 A LITTLE UNSURE ABOUT THE TIMED DELIVERY AS NO SLOT GIVEN”

Helpful Report

Posted 9 years ago

Hi Mary, Thanks for your feedback. I have forwarded your query onto our customer services team who will get in touch directly to resolve this matter. Kind regards, Appleyard London Team

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,749 reviews