Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,745 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers came and weren't what they sold after 2 days all the Rose pettles started falling off not happy”

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Posted 1 year ago

“Used several times happily.. latest order was for Anniversary but wasn’t delivered until later in the day unfortunately !”

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Posted 1 year ago

“Good but disappointed by delivery date given was at least a week after placing the order”

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Posted 1 year ago

“You keep calling me Mrs Osborne??? That's who the flowers were sent to. Seem's you're not very professional and hence not sure I can trust in the future.”

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Posted 1 year ago

“Flowers are of good quality, these specific flowers were delivered in a big stable box, not all are... Highly priced which is why I had to use my voucher and discount code. Delivery date was ordered incorrectly after having to edit the delivery details, the website refreshed and went to the default setting of the next day instead of my selected. Very stressful period trying to contact live chat, eventually, which was an unpolished application to say the least but luckily the operator was great.”

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Posted 1 year ago

“I don’t think flowers were same as on line pics there was a lot of foliage .”

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Posted 1 year ago

“Flowers were delivered on time.”

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Posted 1 year ago

“I would rate this year-long subscription as just OK, had a different one last year which offered better quality and on line service”

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Posted 1 year ago

“Flowers never delivered. No response from the delivery provider after a day. No reply from Appleyard flowers after a day. A special event that was intended to be memorialized was lost and forgotten instead. Do not trust your special moments to Applewood Flowers. Don’t believe their happiness guarantee. I've raised my review from 1 star to 3 stars because Appleyard London did do a good job of replying to me and refunding my money for the missed order.”

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Posted 2 years ago

“Tried to contact driver to rearrange delivery, they never replied and left the package out in the rain. Destroyed!”

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Posted 2 years ago

“Slightly disappointing bunch of flowers Lovely roses but the flowers with them are in bud and aren’t going to open, picked slightly to early I suspect. As I say though the roses are lovely”

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Posted 2 years ago

“Good quality flowers”

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Posted 2 years ago

“Although my Mum seemed pleased, the plant looked small, and she did need to place in a smaller pot than the one that it arrived in. Lots of buds and happy that she can plant in the garden after Christmas to last a bit longer.”

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Posted 2 years ago

“The delivery was On time”

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Posted 2 years ago

“Not sure about the order process”

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Posted 3 years ago

Hi, thanks for reaching out and we're sorry to hear about the issues you've been having with the order process. We really appreciate the feedback, and would be happy to look into anything that would make life easier for our customers. As a result, one of our customer service advisers will be in touch shortly to see if there's any way we can help, and we hope we're able to get this resolved for you soon.

Posted 3 years ago

“The flowers are pretty. But the bouquets are smaller then expected from the photos. Compared to alternative flower deliveries the prices are higher, the bouquets are smaller and more flowers arrive damaged.”

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Posted 3 years ago

Hi James, thanks for taking the time to leave us a review, and we're so sorry to hear you've not had the best experience with us recently. We're currently looking into this further for you and have sent out an email to try and get this resolved. Thanks again for getting in touch, and we hope you have a more positive experience next time.

Posted 3 years ago

“I’ve ordered before and have been generally happy, when things haven’t gone right there has generally been a pre thought of solution that I had no reason to reject. This Valentines however I was less than impressed with the bouquet, the guard petals looked a bit dry and the flowers have failed to open despite following the instructions provided.”

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Posted 3 years ago

Hi Lee, thanks for getting in touch and we're really sorry to hear that the bouquet wasn't up to our usual high standards. We can understand how disappointing this must've been for you, especially as it was supposed to have been a special Valentine's gift. We're really sorry we've let you down on this occasion, and one of our customer service team should be in touch soon to try and get this sorted for you.

Posted 3 years ago

“Beautiful flower arrangement, but started to die off after 4days which was disappointing.”

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Posted 3 years ago

Hi Richard, thank you for letting us know and we're sorry to hear this. Our bouquets are guaranteed for a week so in the rare ocassion where they don't last, we'll do what we can to put this right for you. One of the team will be in contact to help you with this!

Posted 3 years ago

“Mothers day flowers arrived in good time and quality of stems seems OK. However, I would say that for £50+ I would expect a bigger bunch of flowers and decent sized box of chocolates! They were both rather on the small size and left me rather underwhelmed.”

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Posted 4 years ago

“The flowers were delivered to a neighbour of the addressee but as the sender I was just told they were delivered. I should have been advised the recipient had not got them.”

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Posted 4 years ago

Appleyard London is rated 4.6 based on 11,745 reviews