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Appleyard London Reviews

4.6 Rating 10,870 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,870 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th April 2024

Appleyard London 5 star review on 20th April 2024

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Appleyard London 5 star review on 29th March 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve ordered before and have been generally happy, when things haven’t gone right there has generally been a pre thought of solution that I had no reason to reject. This Valentines however I was less than impressed with the bouquet, the guard petals looked a bit dry and the flowers have failed to open despite following the instructions provided.”

Posted 2 years ago

Hi Lee, thanks for getting in touch and we're really sorry to hear that the bouquet wasn't up to our usual high standards. We can understand how disappointing this must've been for you, especially as it was supposed to have been a special Valentine's gift. We're really sorry we've let you down on this occasion, and one of our customer service team should be in touch soon to try and get this sorted for you.

Posted 2 years ago

“Beautiful flower arrangement, but started to die off after 4days which was disappointing.”

Posted 2 years ago

Hi Richard, thank you for letting us know and we're sorry to hear this. Our bouquets are guaranteed for a week so in the rare ocassion where they don't last, we'll do what we can to put this right for you. One of the team will be in contact to help you with this!

Posted 2 years ago

“Mothers day flowers arrived in good time and quality of stems seems OK. However, I would say that for £50+ I would expect a bigger bunch of flowers and decent sized box of chocolates! They were both rather on the small size and left me rather underwhelmed.”

Posted 3 years ago

“The flowers were delivered to a neighbour of the addressee but as the sender I was just told they were delivered. I should have been advised the recipient had not got them.”

Posted 3 years ago

“as ever, some roses have died before the lilies start to open. Some of the lily buds had dropped off into the packaging in transit.”

Posted 3 years ago

“Flowers arrived in perfect condition after 8pm on my wife's birthday.... Clearly this wasn't what I had in mind. Flowers still looking good after a week but due to late in the day (evening) delivery not sure I'd use Appleyard again or recommend.”

Posted 3 years ago

“Shame not all sizes available - I would have spent more!”

Posted 3 years ago

“My friend was very happy with her flowers but the website is terrible. It stored old addresses, got names mixed up (this questionnaire is a great example as sent to the recipient's name not mine!). Generally needs a lot of work!”

Posted 3 years ago

“Great flowers and delivery. Customer service lacking though. I asked for a VAT receipt. Still waiting!!!!”

Posted 3 years ago

“Lovely quality but not great value for money.”

Posted 3 years ago

“I, unfortunately, gave a wrong address and realised about 30 secs after the click and purchase. I contacted Appleyard, but found their customer service very poor at dealing with the situation. It was fingers crossed if it got the right address, subsequent to me tracking the order and contacting Yost (their distribution partner). They did however get there because of a kindly neighbour (the address was 18, and not 8).”

Posted 3 years ago

“Very good however on an email slip confirming the order, it missed a crucial name on the delivery note”

Posted 3 years ago

“Roses didn’t last. The rest of the bouquet looks lovely”

Posted 3 years ago

“It was the exact flowers shown in the picture but I understand for the covid-19 however I atleast expect it to come more close as I paid for the largest version. And didn't print my whole message on the card, you need to fix your website.”

Appleyard London 3 star review on 9th July 2020

Posted 3 years ago

“I never saw them but they arrived. many thanks”

Posted 3 years ago

“Lot better than the previous plant”

Posted 3 years ago

“Flowers arrived on the day as expected BUT they were left outside the front door and the delivery driver didn't even ring the bell. My friend found them on the doorstep after I had messaged her to check outside as I'd received an email to confirm they'd been delivered. A bit disappointing as anyone could have just picked them up and walked off with them! Aside from that, the flowers were very pretty and well appreciated by the recipient.”

Posted 3 years ago

“bouquet did not look like the photo but flowers were still nice.”

Posted 3 years ago

“Efficient + arrived when wanted. Recipient said it was nice. But looking at the prices of your bouquets etc they are very expensive. Not sue why I got appleyard. I thought it was blossoming gifts!!! But what I had was same price.”

Posted 3 years ago

“Very efficient ordering and delivery. Pretty flowers”

Posted 3 years ago

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Appleyard London is rated 4.6 based on 10,870 reviews