Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ive had flowers before which have been great. Disappointed this time as roses went brown after two days. Although the lillies have lasted and are just beginning to come to the end.”

Helpful Report

Posted 9 years ago

Dear Christina, Thank you for your valued feedback. We are so sorry to hear about your disappointment with your Appleyard London bouquet. All of our stems are shipped in bud to maintain longevity in transit and all our bouquets are guaranteed to last 7 days. As a luxury brand, Appleyard London prioritises customer satisfaction very highly and therefore we have forwarded your order details to our customer services team, who will contact you directly to resolve this matter effectively. We want to apologise again for the inconvenience and distress experienced. Thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“A little shocked at the size of bouquet! i'm sure I ordered the large - would hate to see the small, so disappointed in the size but the flowers were beautiful.”

Helpful Report

Posted 9 years ago

Dear Beatrix Thank you for taking the time to review Appleyard London and for your valued feedback. We are very sorry to learn that you were not happy about the size of your bouquet from Appleyard London and we would love to make this right for you. We have forwarded your order details to our customer services team, who will be contacting you to discuss this further. Kind regards,

Posted 9 years ago

“You have said 'tell us how the experience was with Appleyard 'Fowers'' not Flowers. I wanted to send a bouquet to 2 different addresses, although the recipients looked correct I was too nervous to click 'place order' because the shipping address just mentioned one of the addresses. So I deleted the order and started again doing them individually. Perhaps you could make that bit clearer? Flowers look beautiful - proof will be in the pudding.”

Helpful Report

Posted 9 years ago

Dear Chanel, Thank you very much for your valued feedback and for bringing this to our attention. Please be assured that this will be fixed immediately. Once again, we would like to thank you for taking the time to review Appleyard Flowers. Kind regards, Appleyard London Team

Posted 9 years ago

“My parents didn't get the flowers on the right day (their Diamond anniversary) and caused them problems. They were out when they were delivered and a note was left. After a phonecall they were going to be delivered the next day. When they had not arrived, my father went into the post office and someone had written the following day so they eventually got them 2 days late. They were in good condition and made a lovely display but I don't think they were good value for money considering I had paid for the largest size.”

Helpful Report

Posted 9 years ago

Dear Karen Thank you for your valued feedback. We are very sorry to learn that your order was not delivered on the right day. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that this is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you today to rectify this matter. Kind regards, Appleyard London Team

Posted 9 years ago

“I somehow duplicated my order. It was VERY unclear how to delete the unwanted order. Very aggravating. There appeared to be no Tel number other than going right back to Google search screen to find it. The telephone reception and help was good.”

Helpful Report

Posted 9 years ago

Dear Richard, Thank you for your valued feedback. Please accept our apologies for the technical difficulties you have experienced on Appleyard London’s website. We are pleased that our team was able to resolve this matter to your satisfaction and once again, we would like to apologise for any inconvenience caused. Kind regards, Team Appleyard

Posted 9 years ago

“Very nice but very Small for the money”

Helpful Report

Posted 9 years ago

Dear June, Thank you for taking the time to review Appleyard London. We are sorry to learn that you were not happy with your bouquet from Appleyard London. As a luxury brand, we pride ourselves on our fine stems and arrangements. On this occasion we have passed on your order details to our team, who would love to get in touch with you to discuss this matter further. Kind regards, Appleyard London Team

Posted 9 years ago

“This scented rose bouquet had no scent that we could discern. This was disappointing as I particularly ordered them for their advertised scent. The lilac roses were lovely to look at & lasted 3 days. The peach coloured roses, except one didn't last more than 24 hours. The foliage is still looking attractive & had a delightful scent. Flowers arrived on time and were well packaged with easy to follow directions on how to care for the bouquet.”

Helpful Report

Posted 9 years ago

Dear Avril, Thank you for taking the time to review Appleyard London. We are very sorry to hear that you were disappointed with your bouquet from Appleyard, and that your roses didn't last 7 days. At Appleyard we ship all our bouquets in bud to maintain freshness in transit and therefore we guarantee all our flowers to stay fresh for at least 7 days. We have forwarded all your order details on to our customer services team, who would contact you directly to resolve this issue. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard

Posted 9 years ago

“I was dissapointed because I expected the flowers to arrive at my friend's house earlier than they did. They were a few days later than expected. By that time she had gone on holidays, and then came back to a box of dead flowers. I'm sure they would've been lovely. Perhaps the information about delivery times needs to be made clearer on the website.”

Helpful Report

Posted 9 years ago

Dear Dayna, Thank you for your feedback. We are very sorry to hear of the delivery issues you have experienced with your order. As a luxury brand, Appleyard London highly values customer satisfaction, and I can assure you that your order details have been forwarded on to our customer services team, who will contact you directly to resolve this matter effectively. Once again, please accept our apologies for any inconvenience caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Delivery on time However , slightly disappointed with the bouquet.paid extra for large , but the flowers recieved looked less than the picture. The flowers were nice though”

Helpful Report

Posted 9 years ago

Hi Shireen, Thank you for your valued feedback. We are sorry to hear you were slightly disappointed with your Appleyard London bouquet. As a luxury brand we prioritise customer satisfaction highly and take all complaints of this nature seriously. We shall pass your details on to our customer service team, they will contact you directly to rectify this situation. We thank you for your patience at this time and want to apologise sincerely for the inconvenience. Kind regards, Appleyard London team

Posted 9 years ago

“All in all its a well designed website, but it kept defaulting my delivery date back one day!”

Helpful Report

Posted 9 years ago

“This was a surprise bouquet for my wife to celebrate our Golden Wedding Anniversary.However, I was very disappointed to find that the yellow roses only lasted two days.Delivery was spot on but I expected better from Appleyard Flowers”

Helpful Report

Posted 9 years ago

Dear Keith, Thank you for your valued feedback. We are so sorry to hear about your disappointment with your Appleyard London bouquet. All of our stems are shipped in bud to maintain longevity in transit and all our bouquets are guaranteed to last 7 days. As a luxury brand, Appleyard London prioritises customer satisfaction very highly and therefore we have forwarded your order details to our customer services team, who will contact you directly to resolve this matter effectively. We want to apologise again for the inconvenience and distress experienced. Thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“I ordered the summer couli Bouquet last Saturday morning the flowers were delivered early the next morning the packaging was excellent and the flowers arrived in good condition. However I have been disappointed with them As I choose this bouquet because of the beautiful bright vibrant colours on the Internet site however in real life the colours are much less vibrant and rather subdued . If I saw her this bouquet in a supermarket chain I think I would've been unlikely to purchase it But overall it is hard to knock”

Helpful Report

Posted 9 years ago

“Very nice flowers (recipient really liked them), but much more "greenery" than shown on the photo, as though to bulk out the boquet. I felt that the quality advertised did not quite match what was received. Good next day delivery.”

Helpful Report

Posted 9 years ago

“Disappointed that the delivered flowers were not the same as the flowers pictured. Also, tracking isn't included in the free delivery and may be delivered a day later than booked which is disappointing.”

Helpful Report

Posted 9 years ago

“The flowers were not nearly as nice as they are pictured on their website. Definitely didn't look like it was worth the 70 quid that I paid.”

Helpful Report

Posted 9 years ago

“Beautifully arranged flowers, delivered on time, but not too fresh and some of them looked tired on arrival (and certainly by the day after). Bit of a shame, they smell and look great though.”

Helpful Report

Posted 9 years ago

“Felt let down by this company, I chose apleyard as they appeared to be a premium florist. Ordering was easy with a promise of free delivery within the next 48 hours. The flowers didn't show up and you can not speak to anyone at the company at the weekend! the bouquet finally arrived for days later looking very worse for wear! apparently delivery had been attempted two days previously but they can't have tried very hard as the recipient was in all day! This said on speaking to someone at Appleyard my money was refunded and fingers crossed a new bouquet will be sent today just a poor first experience of what I expected to be a top rated company.”

Helpful Report

Posted 9 years ago

“To be honest I was disappointed with the bouquet, it looked like the sort of thing that could be bought from tesco for £20. Not great value for money in my opinion.”

Helpful Report

Posted 9 years ago

Dear Gavin, Thank you very much for your valued feedback. We are so sorry to hear you were disappointed with your Appleyard London bouquet. As a luxury brand we highly prioritise customer satisfaction. We would like to pass your details on to our customer service team to ensure they investigate this matter thoroughly and resolve it accordingly. We want to apologise for any inconvenience caused by this issue and thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“Wouldn't let me select standard delivery, so had to pay for tracked!”

Helpful Report

Posted 9 years ago

Dear Madeleine, Thank you for taking the time to review Appleyard London. Please be advised that the free untracked delivery service is only available on selected dates, therefore you have been unable to select it for delivery Monday. Please do not hesitate to contact our customer services team for further assistance or for any queries you may have at customerservices@appleyardlondon.com Kind regards, Team Appleyard London

Posted 9 years ago

“Verities within bouquet were beautiful although these were overshadowed by too much filler. Quality good but disappointed overall. Felt a bit cheated.”

Helpful Report

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews