Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My flowers were delivered to a family member with a new baby without no note of card. For a few weeks I wanted to know if they'd arrived so I called Appleyard and was told there was no way to know if they'd been delivered. I eventually asked my family member if they had received any flowers from me and for all that they'd been wandering who the random bunch of flowers were from. Not a great first impression.”

Helpful Report

Posted 9 years ago

Dear Kate, Thank you for your feedback. We are deeply sorry to hear that your gift card was not included with your order and for the inconvenience this has caused. We have contacted our team to investigate this further and contact you directly to rectify this matter. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard London

Posted 9 years ago

“poor because of your crazy need for mobile no”

Helpful Report

Posted 9 years ago

“Poor value, looked cheap. Royal Mail wouldn't leave flowers on doorstep or with neighbours. Won't use again.”

Helpful Report

Posted 9 years ago

Dear Jon, Thank you for your valued feedback. We are sorry that you feel this way and experienced an issue with your order. On our website we do have the option to select special delivery instructions 'Leave on Doorstep' "Leave with Neighbour' etc for all our couriers. Again, we would like to apologise for the problems you experienced and thank you for taking the time to leave feedback. Kind regards, Appleyard London team

Posted 9 years ago

“We bought these flowers for a colleague who was off sick. We were drawn to pick these flowers as they looked vintage and although they were more expensive than other websites picture made them look stunning. However even though we bought the small bouquet (and was aware some of the pictures showed the large bouquets) we were thoroughly disappointed to see the lack of flowers and folage for the amount we spent. I will not be using this company again”

Helpful Report

Posted 9 years ago

Dear Mary, We are very sorry to learn of your disappointment with the size of your Appleyard bouquet. As a luxury brand, we pride ourselves on our excellent customer care as well as our fine stems and arrangements. We have forwarded all you customer details on to our customer services team, who would love to get in touch with you to discuss this further. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“My original order, to a friend in Covent Garden, did not reach her for two days because the box was left my the mailboxes of her apartment building, and got kicked out of sight. No card was put into her mailbox to alert her to the fact that flowers had been delivered. In the end, I had to tell her that I had sent flowers to her. By the time that she discovered them, they were several days old, and not fresh. You offered to replace them - or to deliver a bouquet to another recipient instead, and to give a full refund. As I had already arranged to take her out to dinner as a gift, in place of the flowers, I asked you to kindly send the second bouquet to my elderly parents, to mark their birthday. i went to their house on Sunday, a day after the delivery was made, and saw the flowers. I would describe these as a modest posy, not a bouquet, and certainly not £55-worth of flowers. I feel reluctant to order with you again, as I cannot guarantee, without seeing the order in person, that a substantial-enough bouquet for the money spent will be sent. i am sure that you can understand this predicament! With all good wishes Lesley-Ann Jones www.lesleyannjones.com”

Helpful Report

Posted 9 years ago

Dear Lesley, Thank you for taking the time to leave us your valued feedback. We would like to apologise for the issues that occurred and we are sorry you feel this way. We will pass on this information and use your feedback to improve our services. Kind regards, Appleyard London team

Posted 9 years ago

“I have had flower from appleyard twice before and called to say how fab they were. So I ordered some for my daughter, what a disappointment they were thrown together and by the second day a third of the flowers were tired and limp the roses had turned brown. I”

Helpful Report

Posted 9 years ago

Dear Jacky Thank you for your valued feedback. We are very sorry to learn that you were not happy with your Appleyard London bouquet. As a luxury brand we take pride in providing the finest quality of stems and arrangements in the market and therefore we guarantee all our bouquets to stay fresh for at least 7 days. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that this is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you to rectify this matter. Once again, we would like to apologise for any disappointment caused on this occasion. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers arrived not as described much smaller presentation, also well opened advertised as "in bud" very disappointed”

Helpful Report

Posted 9 years ago

Dear Frank, Thank you for your valued feedback. We are sorry to learn that you were not happy with your bouquet from Appleyard London. We always ensure all of our flowers are dispatched in bud to maintain longevity and freshness in transit, however as we are dealing with a live product, sometimes it’s out of our hands the way they naturally progress in transit. As a luxury brand, we pride ourselves on our fine arrangements as well as customer care. We have arranged for one of our team members to get in touch with you directly to discuss this further. Kind regards, Team Appleyard

Posted 9 years ago

“The flowers were pretty, however even though i ordered a large bouquet, it was still quite small. The worst thing was that my message was cut off, my name was not on the card!!!!”

Helpful Report

Posted 9 years ago

Dear Lauren, Thank you for taking the time to review Appleyard London. I am very sorry to hear of the issues that you have experienced with us. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that this is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you today to rectify this matter. Kind regards, Appleyard London Team

Posted 9 years ago

“I ordered extra large and was disappointed as when the recipient sent me pictures, no way did it look extra large but it looked small. I felt I was ripped off.”

Helpful Report

Posted 9 years ago

Dear Atiya, Thank you for taking the time to review Appleyard London. I am very sorry to hear that you are not happy with your bouquet. At Appleyard London we highly prioritise customer satisfaction and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that this is dealt with effectively. We have passed on your order details to our customer services team, who will get in touch with you directly to rectify this matter. Kind regards, Appleyard London Team

Posted 9 years ago

“Flowers were beautiful but only lasted for one day after delivery.”

Helpful Report

Posted 9 years ago

Dear Christopher, Thank you for your valued feedback. We are so sorry to hear about your disappointment with your Appleyard London bouquet. All of our stems are shipped in bud to maintain longevity in transit and all our bouquets are guaranteed to last 7 days. As a luxury brand, Appleyard London prioritises customer satisfaction very highly and therefore we have forwarded your order details to our customer services team, who will contact you directly to resolve this matter effectively. We want to apologise again for the inconvenience and distress experienced. Thank you for your patience at this time. Kind regards, Appleyard London team

Posted 9 years ago

“I ordered a birthday gift for my daughter and when the package arrived it had no personal greeting, it had not been included. Leaving her wondering you had in fact send the gift....pretty disappointing.”

Helpful Report

Posted 9 years ago

Thank you for taking your time to review Appleyard London. We are very sorry that the personal card is missing. As a luxury brand, we pride ourselves on our customer care. We have passed on your order details to our customer services team, who will get in touch with you to rectify this matter Kind regards, Team Appleyard London

Posted 9 years ago

“Credit card functionality isn't working. I've tried probably 10 times on two different browsers on two different internet connections. So instead I've had to pay another 50p to use Paypal. Disappointing first experience with your website.”

Helpful Report

Posted 9 years ago

Dear James Thank you for your feedback. We are sorry to hear about your bad experience, we will inform our IT department who will look into the matter. Sorry for any inconvenience. Kind Regards, Appleyard London Team

Posted 9 years ago

“I ordered from Appleyard Flowers having received a bouquet myself from a friend which was lovely. I ordered the flowers and was offered a size larger for free which I opted for but then I decided to go even larger because I was giving them to my mum to say thanks for looking after my children for 9 years. When I went to my mum's house I was very disappointed that the bouquet was very small even though I went for the largest size possible. It was a little bit of a let down if I am honest.”

Helpful Report

Posted 9 years ago

Dear Maria We are very sorry to learn of your disappointment with the size of your Appleyard bouquet. As a luxury brand, we pride ourselves on our excellent customer care as well as our fine stems and arrangements. We have forwarded all you customer details on to our customer services team, who would love to get in touch with you to discuss this further. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“The flowers received looked nothing like the flowers on the website, a very poor effort - very pathetic. However, customer service was excellent offering a replacement (yet to be delivered so cannot comment on the replacement) and a refund.”

Helpful Report

Posted 9 years ago

Dear Lynne, Thank you for taking the time to review Appleyard London, and for contacting our customer services team. We are very sorry to hear of your disappointment with your bouquet from Appleyard and we hope the new bouquet is to your satisfaction. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Very disappointed. My daughter in law said the peony feel apart when she picked it up, and when I visited three days after their delivery the rosebuds were brown and shrivelling up and the bouquet looking very tired. She said the delivery and presentation were very beautiful, but thought there probably wasn't enough water in the container for the number of flowers. These flowers weren't cheap and I spent some time deciding on who to choose to buy from so next time will go back to the tried and tested. What a shame.”

Helpful Report

Posted 9 years ago

Dear Joan, Thank you for your valued feedback. We are sorry to hear about your disappointment with your Appleyard London bouquet. As a luxury brand, we pride ourselves on using only the finest stems. All of our flowers are shipped in bud to maintain longevity and therefore we guarantee them to stay fresh for at least 7 days. We will pass all your details and comments on to our customer service team, who will investigate this matter and contact you directly. We apologise for any inconvenience and distress caused by this matter. Kind regards, Appleyard London team

Posted 9 years ago

“I cannot comment as I did not see the flowers, but my family said they didn't feel they looked that good and as they was for a funeral, the packaging was not acceptable.”

Helpful Report

Posted 9 years ago

Dear Julie, Thank you for your valued feedback. We are very sorry to hear of your disappointment with your Appleyard London bouquet. As a luxury brand we pride ourselves on providing the highest quality of stems in the market. If there is at any point an issue with a bouquet delivered from Appleyard London; we will always ensure its resolved effectively and as quickly as possible. Our customer services team would like to contact you directly to discuss this matter further. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard London

Posted 9 years ago

“The box came with the flowers squashed and the message was put on a tiny card not on the chalkboard on the pot as suggested”

Helpful Report

Posted 9 years ago

Dear Heather Thank you for your valued feedback. We are deeply sorry to learn that your flowers were damaged in transit. As a luxury brand, we pride ourselves on our high quality products and customer care and our customer services team will contact you directly to discuss this further. Once again, we would like to apologise for any inconvenience caused Kind Regards, Appleyard London Team

Posted 9 years ago

“Although the flowers were beautiful they arrived late and at a very inconvenient time. When I phoned the helpline to request a refund under the Appleyard guarantee I was told on the phone I was entitled to a full refund (as per the guarantee on the website) but was only subsequently refunded the £5 postage costs. Feel very let down in both the delivery and customer service.”

Helpful Report

Posted 9 years ago

Dear Ross, Thank you for your valued feedback. As a luxury brand, we pride ourselves on our fine products and services. Customer satisfaction is highly prioritised by us, and if at any point there is an issue with a bouquet ordered from Appleyard, we always ensure that it is dealt with effectively. We appreciate that we have not met our own high standards on this occasion and sincerely apologise for the delay and any disappointment caused. We have forwarded your order details to our customer services team and one of our team members will contact you directly to ensure this is resolved effectively. Once again, we apologise for any inconvenience caused. Kind regards, Team Appleyard

Posted 9 years ago

“Quality of flowers was poor, roses were already wilting on delivery. All other flowers had died within 4 days. Thought that for a large bouquet it was on the small side as well. Overall not impressed.”

Helpful Report

Posted 9 years ago

Dear Glenn, Thank you for your valued feedback. We are sorry to hear about your disappointment with your Appleyard London bouquet. As a luxury brand, we pride ourselves on using only the finest stems. All of our flowers are shipped in bud to maintain longevity and we have a 7 day freshness guarantee. We will pass all your details and comments on to our customer service team, who will investigate this matter and contact you directly. We apologise for any inconvenience and distress caused by this matter. Kind regards, Appleyard London team

Posted 9 years ago

“Firstly I chose Appleyards as they had a 25% discount code and I was sending 2 plants to members of our group who had recently had surgery - my funds were limited so the discount attracted. The web site was difficult to send multiple orders but eventually I managed to order two together I persevered with this in order to have the discount from both. The website would not accept my code! I used your expensive telephone call to speak to an unhelpful girl who informed it was my servers fault and there was no way she could apply the code manually. I had already spent considerable time on this so went ahead. Both plants were delivered to different names at one address! Another expensive phone call told me it was my fault - nothing they could do! Never again!”

Helpful Report

Posted 9 years ago

Dear Joyce, Thank you for your valued feedback. We are very sorry to hear of the difficulties you have encountered placing your order. We would love investigate this fully and resolve the matter as soon as possible, therefore we have forwarded your order details on to our customer services team and a senior advisor will contact you directly to discuss this matter further. We apologise for any inconvenience caused. Kind regards, Team Appleyard

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews