Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The order was scheduled for 11/11/15. The flowers were left "somewhere safe" (the only option for where to leave them). We're not sure where they were left, but they were supposed to be delivered to my daughter on her birthday (11/11). Unfortunately, they were not left at her school on that date, and they did not make their way to her until 11/13/15, and the box in which the flowers were delivered was opened before receipt. I'd have to say that this service was very unreliable. The hydrangea is very pretty, but I have strong reservations about ordering from Appleyard Flowers in the future.”

Helpful Report

Posted 9 years ago

Dear Robin, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to ensure this matter is resolved effectively. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“This bouquet was pretty disappointing. Didn't look like the picture, I ordered the "Bluebelle" bouquet as a wedding gift for someone with a blue theme. The agapanthus that came was purple.”

Helpful Report

Posted 9 years ago

Dear Izzy, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“These flowers should have been so lovely however by the time the lilies even began to open the roses had already started to die which was very disappointing.”

Helpful Report

Posted 9 years ago

“Would have been very good - the flowers were beautiful and much appreciated. Unfortunately one bouquet arrived 1 day later than confirmed and the other 3 days late. Ordinarily wouldn't have mattered but as they were both as condolences for the loss of a family member I felt this was not acceptable. Sorry.”

Helpful Report

Posted 9 years ago

Dear Deb, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to ensure this matter is resolved effectively. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“We placed two orders in succession, but there was no apparent way to redeem the 5pound voucher from the initial order and apply it to the subsequent order. Also, it took 7 attempts to input our US billing address because the prompt did not specify the format for "State". Hope these flowers make up for all this inconvenience.”

Helpful Report

Posted 9 years ago

“I was a little disappointed when my order arrived. The ad stated the roses would be budded, they were not. And I ordered the ex-large bouquet but that failed to impress because what arrived seemed more like a large! I adore flowers, and was expecting something a bit more impressive. Overall presentation and packaging was good.”

Helpful Report

Posted 9 years ago

Dear Sharon, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Paid a premium price for 2 dozen roses which died after 5 days? We followed instructions carefully. Not impressed”

Helpful Report

Posted 9 years ago

Dear Dean, We are truly sorry to hear that your bouquet has not lasted the guaranteed 7 days, as promised by Appleyard London. Please be assured that our customer care team will be contacting you directly to rectify this mater. We would like to thank you for taking the time to review Appleyard London, and once again, please accept our sincerest apologies for any disappointment caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Poor delivery. We included a note on the delivery instructions to say leave with a neighbour. This was ignored and flowers were taken to a post office miles away - not great for perishable items. The delivery note left with the recipient didn't explain that they were flowers, so she had no idea that she needed to rush to pick them up. As the purchaser, I didn't receive a note to say that they hadn't been delivered. I would always expect an expensive florist to have its own local delivery service and to try and redeliver. I would never use this florist again for that reason.”

Helpful Report

Posted 9 years ago

“Very helpful customer service. But the flowers weren't as advertised, and unfortunately the bouquet didn't look like the picture at all. Despite ordering the large bouquet, when the flowers arrived half were bloomed and the other half were still waiting to bloom. As such, there was never a fully bloomed bouquet, they were either half bloomed/half waiting to bloom or half bloomed/half dead. Wouldn't recommend.”

Helpful Report

Posted 9 years ago

Dear Isabelle, Thank you for your feedback. We are very sorry to hear that you were disappointed with your bouquet from Appleyard. At Appleyard we highly prioritise customer satisfaction, and if at any point there is an issue with a bouquet delivered from Appleyard, we will ensure it is resolved effectively. We have forwarded your details on this occasion to our customer services team, who will happily contact you to discuss this matter further. Once again, we would like to apologise for any inconvenience. Kind regards, Team Appleyard

Posted 9 years ago

“I ordered flowers for my sister's birthday; however, the flowers were not fresh. They looked very dull and lifeless.”

Helpful Report

Posted 9 years ago

Dear Aruna, Thank you for your valued feedback. We're so sorry to learn about your disappointment with your Appleyard London bouquet. As a luxury brand we ensure to use only the freshest stems on the market and ensure that all our flowers are shipped in bud to maintain longevity. We also guarantee that all our flowers remain fresh for 7 days. As this was not the case, we will pass all your details to our customer service team, they will contact you directly to resolve this issue. We apologise again for the inconvenience and thank you for your patience. Kind regards, Appleyard London team

Posted 9 years ago

“I Did order a large flower bouquet and received a small one? It was for my friend who stayed in the Royal London Hosital. The flowers were lovely and fesh...but the size was not correct. I had payed 31 Pounds for it? Greetings from Holland Linda Gunther”

Helpful Report

Posted 9 years ago

Dear Linda, Thank you for your feedback. Please accept our sincerest apologies for this error. We will ensure this is passed on to our customer services team, who will contact you directly to rectify this matter. Kind regards, Team Appleyard London

Posted 9 years ago

“I ordered a bouquet of flowers, and opted for the extra large option by paying an extra £10. Its not worth it as the bouquet that arrived looked smaller than a standard option, never mind the brown edged roses. Rather disappointing.”

Helpful Report

Posted 9 years ago

Dear Bhavina, We are very sorry to learn of your disappointment with the size of your Appleyard bouquet. As a luxury brand, we pride ourselves on our excellent customer care as well as our fine stems and arrangements. We have forwarded all you customer details on to our customer services team, who would love to get in touch with you to discuss this further. Once again, we apologise for any inconvenience caused. Kind regards, Appleyard London Team

Posted 9 years ago

“Flowers came two days late, even though the flowers were lovely, the flowers wilted within 5 days. Very poor. Wouldn't use again or recommend to anyone.”

Helpful Report

Posted 9 years ago

Dear Jade, Thank you for your valued feedback. We're so sorry to learn about your disappointment with your Appleyard London bouquet. As a luxury brand we ensure to use only the freshest stems on the market and maintain all our flowers are shipped in bud to maintain longevity. We also guarantee that all our flowers remain fresh for 7 days. As this was not the case, we will pass all your details to our customer service team, they will contact you directly to resolve this issue. We apologise again for the inconvenience and thank you for your patience. Kind regards, Appleyard London team

Posted 9 years ago

“Unfortunately, my experience wasn't great. The bouquet of mixed roses delivered to my wife for our Wedding Anniversary didn't last. After 3 days all of the yellow roses had drop most of the petals, had wilted to the point they had to be binned but all of the pink roses were still perfect. The customer service was excellent: when I contacted them I was immediately offered a replacement/refund. My concern is that I saw the flowers as they were delivered to our home but if you sent them to someone else would they tell you they weren't great? Probably not.”

Helpful Report

Posted 9 years ago

Dear Alan, Thank you for your valued feedback. We are sorry to learn about your initial disappointment with your Appelyard London bouquet and we're glad to hear you received excellent customer service and this was resolved. Kind regards, Appleyard London team

Posted 9 years ago

“These flowers were for my mother for her birthday. Unfortunately, they were very disappointing. They did not appear fresh and did not last very long - some only the one day. 1 was broken on arrival. I will not be using Appleyard again.”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for taking the time to leave us feedback. We are so sorry to learn about your disappointment with your Appleyard London bouquet. As a luxury brand we pride ourselves on using only the freshest stems on the market, all of our flowers are shipped in bud to ensure longevity and we guarantee all our flowers to last for 7 days. We apologise that this was not the case and our customer service team will contact you directly to resolve this issue. We are sorry for the inconvenience and thank you for your patience. Kind regards, Appleyard London team.

Posted 9 years ago

“Did not receive card with flowers , wishing my wife happy anniversary . The roses died after 4 days”

Helpful Report

Posted 9 years ago

Dear Derek, Thank you for your valued feedback. We are very sorry to learn about your disappointment with your Appleyard London bouquet. As a luxury brand, we guarantee all our flowers to last for 7 days and use only the freshest stems on the market. We also ship all our flowers in bud to maintain longevity in transit. As this was not the case, we will be passing all your details on to our customer service team. They will contact you directly to resolve the matter. We apologise again for the inconvenience and thank you for your patience. Kind regards, Appleyard London team

Posted 9 years ago

“I ordered a bouquet worth £50 for my colleagues' birthday. I also paid £10 pounds which was a service charge for bouquet being delivered next day before 12pm. Flowers came only around 2pm. I would had been happy to disregard the late delivery, if the flowers were as lovely as on your website. However, for my surprise, opening the box roses seemed to be already few days old and not fresh at all. To be honest i felt a little embarrassed to give these flowers to my colleague as they definitely wouldn't be something i would have chosen myself (freshness of the roses not flowers on itself). Sorry Appleyard but i am not sure i will be using your services any more.”

Helpful Report

Posted 9 years ago

Dear Liva, Firstly, thank you for your valued feedback. We are deeply sorry to learn about the issues you experienced with your Appleyard London bouquet and delivery. As a luxury brand we pride ourselves on using only the freshest stems. All of our flowers are shipped in bud to maintain longevity and we guarantee freshness for 7 days. To honour our guarantee, we will be passing all your details on to our customer service team who will contact you directly to resolve this matter. We apologise again for the inconvenience. Kind regards, Appleyard London team

Posted 9 years ago

“I didn't get an email to say my order had been placed! There were a number of errors appearing when ordering so took ages to order! My friend took a picture of the flowers and sent them to me, they didn't look great and not worth the money I spent!”

Helpful Report

Posted 9 years ago

Dear Felicity, Thank you for taking the time to leave us feedback. We are sorry to learn about these issues you experienced. As a luxury brand we take pride in using only the finest stems on the market and ensure that all our flowers are shipped in bud to maintain longevity. As this may have not been the case we will pass all your details on to our customer service team who will contact you directly to resolve the matter. We apologise again for the inconvenience. Kind regards, Appleyard London team

Posted 9 years ago

“Flowers arrived roses dried up. I tries to complain and could only find the info email of which I emailed and sent photo....still waiting for a reply. Will stick with Interflora. Definitely would not recommend :(”

Helpful Report

Posted 9 years ago

Dear Avril, Thank you for your valued feedback. We are sorry to learn of these issues. As a luxury brand, we pride ourselves on using only the finest stems on the market. All of our flowers are shipped in bud to maintain longevity and are guaranteed to last for 7 days. As this was not the case, we have passed your details on to our customer service team and will follow up on your email as soon as possible. We apologise again for the inconvenience and thank you for your patience. Kind regards, Appleyard London team

Posted 9 years ago

“I ordered my parents a bouquet which cost approx £80 for their wedding anniversary. I'm sorry to say that I am extremely disappointed. The bouquet was small and unimpressive and when I saw it ( 2 days after delivery) most of the roses were dead. In fact the whole bouquet looked ready for the bin. I feel very let down as this was supposed to be a special bouquet at the price I paid. Overall very very disappointed.”

Helpful Report

Posted 9 years ago

Dear Sarah, We are truly sorry to hear that you were not happy with your bouquet and that your roses did not last 7 days. As promised by Appleyard, all of our flowers ae shipped in bud to maintain longevity and freshness in transit. We pride ourselves on our fine stems and therefore we guarantee them to last for at least 7 days. Please accept our apologies that this was not the case with your bouquet and please be assured that our team will contact you directly to offer a satisfactory resolution to this matter. Kind regards, Team Appleyard London

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews