Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,754 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely flowers. Fresh and beautiful. My mum loved them, thanks.”

Helpful Report

Posted 9 years ago

“Slightly smaller flowers than anticipated Well packed Lasted ages”

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Posted 9 years ago

“Good website with a solid directory. An opportunity to improve would be to allow for two sets of flowers to be sent to the same person without having to create two sets of address entries. I sent two orchids and there was no option to "bundle" it to the same delivery address.”

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Posted 9 years ago

“Flowers were very nice and as expected. Delivery instructions to leave in porch if absent were ignored by delivery man who took them to local post office, so had to collect. Flowers lasted 10 days so that was pretty good, although roses were quite short lived”

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Posted 9 years ago

“Both recipients commented that the flowers were beautiful. Just a shame they were both delivered a day later than requested.”

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Posted 9 years ago

“Generally easy to navigate, and a clear site. I think it would be helpful to add a contact number of the recipient, in case the delivery courier has trouble finding the house!”

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Posted 9 years ago

“Comments : The confirmation screen didn't allow you to edit message without going back a few screens and losing some information along the way. In the payment area there was no opportunity to advise you wanted to be billed in GBP and not AUD. Otherwise, all good, lovely products and recommended by a friend.”

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Posted 9 years ago

“I have on a few occasions ordered flowers for different people and the feedback from them has been very positive, I love the website and feel almost impossible not to order from it as the selection of flowers are beautiful. The only reason that I did not give a "very good" is that I have personally not seen the bouquets so cannot comment on the condition of the flowers.”

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Posted 9 years ago

“The flowers arrived in time & remained fresh and good looking for days! Would've appreciated it more if the bouquet were wrapped in better looking & quality paper.”

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Posted 9 years ago

“The flowers were beautiful. However I was very annoyed that I was given suggested items to purchase that are related to the product that weren't suitable. I ordered some sort of vase that was recommended, however the flowers did not fit inside it. I understand that all flowers are different sizes but I was not warned and the vase served no purpose.”

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Posted 9 years ago

“beautifully flowers arrived on date requested.”

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Posted 9 years ago

“I really liked how easy and nice it was to use your website. I also loved the flowers themselves. The only thing I was disappointed about was the fact that the flowers arrived 1 whole day late. This is a BIG problem as the flowers were intended to be delivered for my friends birthday. I was really not happy about this. I didn't even receive a call or anything from customer service and I couldn't even find a way to contact you.”

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Posted 9 years ago

“Have used Appleyard flowers for multiple gifts to different recipients in the same transaction. It wasn't initially clear from the site whether it would go to each different recipient or the last address typed but the flowers were delivered on time on the correct dates as requested to the correct people and the flowers were of a lovely quality. I had text messages confirming the orders were out for delivery and delighted recipients too! I am using the site again for hampers this Christmas so hopefully the quality and service remains high.”

Helpful Report

Posted 9 years ago

“Beautiful flowers presented perfectly. Sadly they died and spoiled very quickly, whereas other flowers from a different florist arrived at the same time and lasted twice as long... I was going for first impression flowers anyway.”

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Posted 9 years ago

“Beautifully wrapped and arranged. Extremely good quality flowers, kept fresh with a pot for the stems. Delivered slightly ahead if time. My only slight reservation was that the bunch was not quite as big as I was expecting from the picture. I perhaps just needed expectations to be managed and to appreciate it is more about the quality. They made me feel special.”

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Posted 9 years ago

“Just left outside - did not let them know it had been delivered!”

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Posted 9 years ago

“The bouquet was ruined by the delivery team. After some initial issues with answering their emails, Appleyard rectified the problems and have been kind and helpful. This is a really refreshing approach to customer service and we will be using Appleyard again.”

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Posted 9 years ago

“Excellent website and very impressed with the quality of flowers. Gave 4 stars instead of 5 stars as I just ordered two items (for delivery at the same time) and the website forced me to pay the delivery charge twice. Other than that, very impressed!”

Helpful Report

Posted 9 years ago

“Pro: Easy to use website, good selection, on time delivery, girlfriend loved the flowers. Con: a bit expensive, and my most of my message was not transferred to the card. I tried to make a heart symbol by typing a less-than sign followed by a 3, and apparently I broke the website and appleyard does not bother to look at the cards.”

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Posted 9 years ago

“Very impressed with your quick responses to amend order and just overall communication Presentation on gift was great Delivery instructions were kept and delivery on time However, amendment wasn't made and the message of the note was incorrect; not much time was taken on the layout of the message. Albeit, good service.”

Helpful Report

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,754 reviews