Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,753 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers have lasted well and the unusual flowers in the arrangement made it unique”

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Posted 9 years ago

“Much more effort could go into the card with the message on. Flowers were lovely but small touches matter.”

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Posted 9 years ago

“Ordering the flowers was a very easy process. The link to the online tracking worked very well and I was able to keep up to date with where the order was. The flowers were for a Mothers Day gift and i was told they were lovely. I only saw a photo of them and my criticism would be that the foliage seemed to outweigh the flowers even though i had booked the larger size. Would be happy to use in the future.”

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Posted 9 years ago

“Excellent service and very good quality flowers that last for ages. Thank you :)”

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Posted 9 years ago

“As the buyer, one has no idea what the flowers were like or what condition they arrived in so you should try to reap feedback from the recipient. No-one receiving a gift will complain to the giver about anything- they will probably say they were lovely in any event so the buyer is not the best person to ask. In terms of the purchase process the site is easy to navigate although I wasn't ever totally sure of the difference between postal or delivery flowers- until I subsequently tried to spend your voucher and couldn't. I couldn't be bothered to work it out so didn't order more to use the voucher. The sizes are difficult to understand and it seem a bit vague not to show pictures of each size one can buy. This looks rather shifty in my opinion- sharp practice often devalues the customer experience in some ways and is rather disappointing. Also being forced to buy flowers in a particular vase or jug is just annoying frankly and the choices seemed rather lacking in taste compared to the rest of your offer. I chose Appleyard because I had received some from a friend and thought the packaging and the wrapping paper inside appeared quite up-market and the flowers were in good condition. Opening them was a pleasure- the paper looks and sounds good and although I normally think carnations are rather naff, yours were very unusual, vintage looking and more chic than ordinary ones. A little more foliage might have been useful for arranging purposes and would make the result appear more luxurious. The price point starts at a very affordable place and the notion of 'inexpensive but upmarket' is appealing and makes them potentially a regular go-to treat rather than a once in a blue moon extravagance. I will definitely come to you again.”

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Posted 9 years ago

“Easy to order . Good value for money. Beautiful flowers.”

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Posted 9 years ago

“The flowers were a present for my mum and didn't include lilies as pictured (which are her favourites) and were a very different colour to that pictured. I was disappointed she didn't get lilies, but she was pleased with them.”

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Posted 9 years ago

“Well of course I was sending the orchid as a gift, so I didn't see it, but it arrived on the right day, & my friends seemed delighted with it. I'm sorry I can't be any more help than that ...”

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Posted 9 years ago

“Excellent quick despatch and delivery on time”

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Posted 9 years ago

“Arrived on time for Mother's Day, was wrapped in a nice box and the flowers were beautiful my mum loved them would recommend appleyard.”

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Posted 9 years ago

“First bouquet received was quite different to the image online - lots of greenery, few flowers. Appleyards kindly offered a replacement, which was terrific.”

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Posted 9 years ago

“Could not apply 33% offer for Westminster City Savers :( Nevertheless I still went ahead with the purchase and the form was easy to fill in. Hope the flowers are as beautiful as their photos.”

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Posted 9 years ago

“quick and easy to order. Flowers looked nice on the website. Will await whether delivery was good and if Flowers arrive at their destination in good order. I expect them to be top quality as they are for my mother!”

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Posted 9 years ago

“This is my first time so let's see if they delivery good flowers on time,”

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Posted 9 years ago

“Beautiful bouquet and arrived on time!”

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Posted 9 years ago

“Thank you for a friend flowers were good and website was easy to order”

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Posted 9 years ago

“Great service! Beautiful flowers! Most of them are still live but a few died within 48hrs which was a bit of a shame. Overall the whole house smells nice! Will definitely use again!”

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Posted 9 years ago

“I placed an order with you and picked next day delivery and payed for it, however the flowers arrived a day later not on the day I had requested, so a little dissapointed with that. The flowers themselves were very nice and my friend said they were lovely.”

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Posted 9 years ago

“Flowers were beautiful no doubt. Only down side was that half the text I wrote on my card didn't come out. I only wrote one line and the "I love you" but didn't come out which was a shame.”

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Posted 9 years ago

“Stunningly beautiful quality flowers delivered with quality packaging. Unfortunate attitude of delivery company who thought that 4.15pm delivery on Valentines Day was acceptable making it look like I'd forgotten valentines day and the flowers were a panicky after thought. When I raised this point with Appleyard I was told that the delivery company always send an e mail on the day of delivery to state delivery time..... true but not really the point... when I commented on the 'fairness' of this policy driven approach to customer service, I was offered a £10 voucher off my next order. It wasn't about the money it was more about the holistic need for the 'in the moment service'.”

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Posted 9 years ago

Appleyard London is rated 4.6 based on 11,753 reviews