Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,748 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were beautiful - they have lasted almost a week, but the lilies failed to open so do not look like the picture. Such a shame”

Helpful Report

Posted 9 years ago

“Delivery time was good but was disappointed in the size of the 'large' bouquet considering the price. Would not use this company again.”

Helpful Report

Posted 9 years ago

“Flowers arrived well packaged and and on the time/day requested. Sadly all the peach roses out of the bouquet dropped within a couple of days. The rest of the bouquet including the pale pink roses are still blooming. I wouldn't say good value for money as half of th roses had to be discarded within 3 days. Otherwise service good”

Helpful Report

Posted 9 years ago

“Flowers arrived on the day as I had paid for (previously Appleyard order hadn't got to the recipient on time!!!) the flowers looked lovely but the foliage looked rather squashed. Had 2 experiences with Appleyard and I would look around before ordering from them again.”

Helpful Report

Posted 9 years ago

“Whilst I appreciate that buying fresh flowers in January can be a bit of a nightmare, I must admit I was a little disappointed with Appleyard, especially as you came with a friend's glowing recommendation. The flowers (Topaz) were OK although not exactly as described online. If I'm honest I'd say they were a little 'average' and certainly didn't 'blow me away.' Although they were much appreciated by my wife, they also lasted no more than 5 days with many of the buds not blooming at all. Maybe I'd built up an unreasonable expectation but I'd say that I've purchased very much better elsewhere for a fraction of the cost...Sorry! I also expected a discount for signing-up to your database...this didn't materialise, but don't worry, I'm not sure it would be used anyway.”

Helpful Report

Posted 9 years ago

“I am awaiting a reply to an email regarding the bouquet I ordered for a friend. Although the flowers were very nice, I was disappointed that the image on your website was not what was delivered. I ordered Bluebelle because it had agapanthus, my friends favourite, included but the bouquet that arrived did not. I understand from the website that sometimes flowers can be substituted with higher priced flowers but the substitute flowers did not look like higher priced flowers at all! Also I paid £3 for tracked delivery by a certain date and it arrived after this date. I know an apology email was sent for the delay but no refund has been forthcoming.”

Helpful Report

Posted 9 years ago

“I have been dissapointed. The flowers were not very fresh and the buquet was quite small, espciall for the price sold. Do not think I would use this company again.”

Helpful Report

Posted 9 years ago

“I have already written a review and am waiting for more feedback as I sent an emailed picture of flowers delivered. I will check with my daughter in law today to see how long the flowers lasted.”

Helpful Report

Posted 9 years ago

“Could have been easier. We await the result”

Helpful Report

Posted 9 years ago

Dear Elizabeth Thank you for choosing Appleyard, we are always keen to gain feedback. We will be in touch to find out how to make your experience easier. Thanks Appleyard London

Posted 9 years ago

“The flowers were not delivered to the recipient. I had to spend quite some time to find out where the flowers went, and in the end the recipient had to go looking for them. Very disappointed!”

Helpful Report

Posted 9 years ago

Dear Zoya We are sorry the delivery didn't go as expected on this occasion. I can see that you have been in contacted by our customer service team already to resolve the issue Thanks Appleyard London

Posted 9 years ago

“The flowers were beautiful but the size was disappointing considering I paid extra for a larger bouquet. Also, the roses started wilting only 3 days later rather than blooming. A beautiful website with a gorgeous selection but the quality vs price was disappointing.”

Helpful Report

Posted 9 years ago

Dear Ilse Appleyard London are very sorry that our flowers didn't last long as you expected we always believe in high quality that is why we offer a 7 Day Freshness Guarantee with all our bouquets. We will now contact you shortly about the flowers you received. Thanks Appleyard London

Posted 9 years ago

“Had to enter credit card details or PayPal account even though had a voucher to cover the total! Cost me 75p to do this and lost £4 of my £50 voucher as nothing to this value - this seems a bit unfair!”

Helpful Report

Posted 9 years ago

Dear Lynne We are sorry you couldn't use the voucher the way you intended. We are always keen to improve based on your feedback. We will review our payment and voucher methods Thanks Appleyard London

Posted 9 years ago

“Despite having high hopes we were left feeling slightly disappointed. The flowers were not delivered in water as other companies do and so by the time Boxing Day arrived (flowers were originally delivered on Christmas Eve) to give them to my mother, half of the flowers' petals has fallen off leaving a rather sad looking bouquet which we had paid over £40 for. After two days I would not expect this to happen and sadly will not be returning to purchase more.”

Helpful Report

Posted 9 years ago

Dear Sophie We are very sorry that the flowers didn't last. Appleyard offers a 7 Days Freshness Guarantee. A member of our customer service team will be in touch regarding your order. Thanks Appleyard London

Posted 9 years ago

“Delivery no issues and ordering straightforward Flowers looked great but some started to wither within a couple of days (roses).”

Helpful Report

Posted 9 years ago

Dear Paul Appleyard London would like to apologise your flowers didn't last long enough. We have a 7 Days Freshness Guarantee for our bouquets. A member of our customer service team will get in touch with you regarding this. Thanks Appleyard London

Posted 9 years ago

“Quantity and variety was good. But disappointed that some of the flowers were clearly past their best and only lasted 2 days before wilting”

Helpful Report

Posted 9 years ago

Dear Rosenne We have a 7 Day Freshness Guarantee with all our bouquets. We are very sorry that we didn't fulfill your expectations. A member of our customer service will be in touch regarding your order. Thanks Appleyard London

Posted 9 years ago

“Hey there! Unfortunatly the flowers arrived without the note, which was very important for both the receaver and me! I would kindly request next time to be more carefull! Maybe that occured due to the fact that I wrote the note in Greek but yet you could be more precise on what languages you accept the notes to be written on. Thank you! Brgds, ALexandros Kafouros”

Helpful Report

Posted 9 years ago

Dear Alexandros, Please accept our sincerest apologies for this error. Please be assured that this will be passed on to our IT team to investigate the issue further. Thank you for taking the time to review Appleyard. Kind regards, Appleyard Team

Posted 9 years ago

“The flowers/champagne were to be delivered on the Wednesday 11th November, but they turned up in the afternoon of the 12th November. Luckily they were just a hank you and not a birthday present. Thanks”

Helpful Report

Posted 9 years ago

Dear Craig, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to discuss a satisfactory resolution. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“The bouquet was delivered on time and on the correct date. However, by the 15th the Agapanthus flowers had dropped and had to be thrown away. This had been a bouquet for my sisters 70th birthday. The rest of the bouquet does not look particularly good. The lilies are just coming out but the roses look half dead. I am not very impressed”

Helpful Report

Posted 9 years ago

Dear Julie, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Service was good Flower did not appear like the photo on the website which was very disappointing”

Helpful Report

Posted 9 years ago

Dear Alice, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“The flowers received were not as described, they really lacked the 'volume' of those shown on the website. There were a disappointing number of roses.”

Helpful Report

Posted 9 years ago

Dear Aimee, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,748 reviews