Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,621 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th August 2026

Mr Renson M

Appleyard London 5 star review on 17th February 2026

408

Anonymous

Anonymous // 01/01/2019

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“Asked to cancel half of my order my . I made mistake by ordering 2 lots of flowers to go 7 +12. Nothing was done very upset that you could do this costing me double money”

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Posted 10 years ago

“Didn't resemble anything like marketing picture.”

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Posted 10 years ago

“Disappointed that order was held up by Royal Mail - would have preferred a courier company! Was informed of delay but would have appreciated confirmation when it was eventually delivered! Would not use again.”

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Posted 10 years ago

“To be honest for the money paid I was expecting more”

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Posted 10 years ago

“The whole purchase, service and delivery was poor. The flowers were not that nice, the customer service line staff are rude and I will never buy here again. I was promised an hour deliver slot which wasn't given and were not delivered at all”

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Posted 10 years ago

“Very disappointed in size of bouquet and didn't arrive on specified date.”

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Posted 10 years ago

“Flowers I sent looked like $10 from the grocery store”

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Posted 10 years ago

“I responded to an offer in an RHS Members' gardening magazine which pictured a glorious, flower packed GRACE bouquet usually £54.99 but, by entering an RHS gift code, available at a saving of £25. It looked fabulous value so I ordered one for a friend who is ill thinking that such a wonderful display would really cheer her up. In total, including postage, I paid £29.99. When my friend posted a photo of the flowers on Facebook I was actually embarrassed - the flowers she received bore no resemblance whatsoever to those in the advert and on the website. It looked like a small posy & contained just seven single roses, a single stem of three white chrysanthemum flowers, two sets of berries & some greenery. No way would this ever have been £54.99 worth of flowers. Very, very disappointed. (Here's a link to the photo of them (not sure if it will work .. .. .. )https://www.facebook.com/photo.php?fbid=10208123261546712&set=a.10204638899199831.1073741830.1455733010&type=3”

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Posted 10 years ago

“Not very impressed with the service. Although I requested that if the recipient of the flowers was not in at time of delivery to leave the flowers in a safe place and/or with the neighbour. The flowers were not left as requested and returned to Royal Mail depot for the recipient to collect and without the possibility of redelivering! For the cost of the flowers and service, I do not consider tge service to be premium and unlikely to use again.”

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Posted 10 years ago

“website is hard to navigate. paid extra for delivery even though the flowers were delivered on the same day in the end. Not the best service”

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Posted 10 years ago

“Not impressed at all.”

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Posted 10 years ago

“Everything was just fine except the fact that there was no postcard attached to flowers. Hotel says it wasn't there when the flowers arrived. I'm pretty sure that that's not your fault, but a hotel's (they might have lost it while carrying it to the room), but to me it really means a spoilt impression for a girl. The text was very important to both of us.”

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Posted 10 years ago

“The roses died within 2 days, most of the petals on the other flowers had fallen off - This may have happened during transit. This was my first order with Appleyard, I will not be using you this service due to the feedback”

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Posted 10 years ago

“I have ordered a few bunches of flowers and they generally have been good (albeit the bunches are small). However, I had some flowers sent to my Mother for Christmas and they only lasted a day. I was really embarrassed when I saw them, very disappointing that they did not last.”

Helpful Report

Posted 10 years ago

Dear Karen We are sorry that you flowers didn't last, we offer a 7 Day Guarantee on all our bouquets. We will be in touch regarding your order not lasting. Thanks Appleyard London

Posted 10 years ago

“I placed an order 500040525, but the site crashed at the payment stage with a message saying payment not taken please try again (or similar) So I placed order 500040526. Exactly the same recipient and message. This time the payment went through but when I checked my emails I had a receipt for two bunches of flowers with the same message to the same person. I sent an email straight away to explain that clearly I only want one of the bunches of flowers and the order had duplicated in error. Two bunches of identical flowers were delivered.”

Helpful Report

Posted 10 years ago

Dear Tim We are sorry you had a bad experience using our website, especially as the order has created two transactions we will of course verify that the transaction is duplicated and refund you and the 2nd bouquet will be with our compliments Thanks Appleyard London

Posted 10 years ago

“As beautiful as the flowers were for the amount of money paid this particular bouquet was disappointingly small. I have had much more impressive flowers from Appleyard. Shame this one was a Xmas gift as well.”

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Posted 10 years ago

Dear Neil We are pleased that you thought the flowers were beautiful, we are sorry that you were not satisfied with the size of the bouquet. One of our customer service team will be in touch to discuss the flowers you received. Thanks Appleyard London

Posted 10 years ago

“Unfortunately the flowers I ordered for my mum's birthday didn't last as well as I had hoped. They arrived on the 21st December nice and early, so service was great but when I was round hers for Christmas they had all died. My mum said they deteriorated very quickly and she is normally very good at looking after flowers.”

Helpful Report

Posted 10 years ago

Dear Kelly We are very sorry that your flowers didn't last as intended, Appleyard offers a 7 Days Freshness Guarantee on all our flowers. A member of our customer service team will be in touch with you. Thanks Appleyard London

Posted 10 years ago

“The website photos look beautiful and we bought about 10 bunches of two different types to send to clients in the last week or so before Christmas. I asked a couple of clients to send me photos and although they were pleased, they looked not nearly as large and impressive as the photos even though I apparently had free 'large' upgrades on a few of them. The bouquets didn't have as many flowers and foliage. The arrangements weren't as shown. Very Disappointed. They also arrived days after the date given on the website.”

Helpful Report

Posted 10 years ago

Dear Yasmene We understand the importance of sending bouquets to clients and we are pleased that you chose Appleyard on this occasion. We are concerned that the bouquets were not up to your expectations. A member of our corporate team will be in touch regarding your order. Thanks Appleyard London

Posted 10 years ago

“Flowers arrived dry, half dead and poorly packed, leading to some embarrassment as they were for a close relative we could not see at Christmas.”

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Posted 10 years ago

Dear Niki Thank you for choosing Appleyard London. We are deeply sorry that you didn't receive the service you expected. We will be in touch with you shortly regarding the flowers fulfilling the 7 Day Day Guarantee Thanks Appleyard London

Posted 10 years ago

“Tried to buy a particular Goldleaf Bunch as advertised in Telegraph with 20% discount. Goldleaf item was not available and the discount code was ignored. The advert was misleading so not impressed.”

Helpful Report

Posted 10 years ago

Dear Paul Thank you for the feedback, the Goldleaf Bunch was a very popular promotion, if the Goldleaf wasn't available for you to use it would mean that the available stock at that time had ended. Thanks Appleyard London

Posted 10 years ago

Appleyard London is rated 4.6 based on 12,621 reviews