Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,752 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 1st June 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As beautiful as the flowers were for the amount of money paid this particular bouquet was disappointingly small. I have had much more impressive flowers from Appleyard. Shame this one was a Xmas gift as well.”

Helpful Report

Posted 9 years ago

Dear Neil We are pleased that you thought the flowers were beautiful, we are sorry that you were not satisfied with the size of the bouquet. One of our customer service team will be in touch to discuss the flowers you received. Thanks Appleyard London

Posted 9 years ago

“Unfortunately the flowers I ordered for my mum's birthday didn't last as well as I had hoped. They arrived on the 21st December nice and early, so service was great but when I was round hers for Christmas they had all died. My mum said they deteriorated very quickly and she is normally very good at looking after flowers.”

Helpful Report

Posted 9 years ago

Dear Kelly We are very sorry that your flowers didn't last as intended, Appleyard offers a 7 Days Freshness Guarantee on all our flowers. A member of our customer service team will be in touch with you. Thanks Appleyard London

Posted 9 years ago

“The website photos look beautiful and we bought about 10 bunches of two different types to send to clients in the last week or so before Christmas. I asked a couple of clients to send me photos and although they were pleased, they looked not nearly as large and impressive as the photos even though I apparently had free 'large' upgrades on a few of them. The bouquets didn't have as many flowers and foliage. The arrangements weren't as shown. Very Disappointed. They also arrived days after the date given on the website.”

Helpful Report

Posted 9 years ago

Dear Yasmene We understand the importance of sending bouquets to clients and we are pleased that you chose Appleyard on this occasion. We are concerned that the bouquets were not up to your expectations. A member of our corporate team will be in touch regarding your order. Thanks Appleyard London

Posted 9 years ago

“Flowers arrived dry, half dead and poorly packed, leading to some embarrassment as they were for a close relative we could not see at Christmas.”

Helpful Report

Posted 9 years ago

Dear Niki Thank you for choosing Appleyard London. We are deeply sorry that you didn't receive the service you expected. We will be in touch with you shortly regarding the flowers fulfilling the 7 Day Day Guarantee Thanks Appleyard London

Posted 9 years ago

“Tried to buy a particular Goldleaf Bunch as advertised in Telegraph with 20% discount. Goldleaf item was not available and the discount code was ignored. The advert was misleading so not impressed.”

Helpful Report

Posted 9 years ago

Dear Paul Thank you for the feedback, the Goldleaf Bunch was a very popular promotion, if the Goldleaf wasn't available for you to use it would mean that the available stock at that time had ended. Thanks Appleyard London

Posted 9 years ago

“To be honest disappointed with the bouquet of flowers, look a little tatty, certainly didn't look like fresh flowers more like a few days old. Had problems with receiving emails & even my order didn't display under my account. Customer service was poor.”

Helpful Report

Posted 9 years ago

Dear Justin, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard

Posted 9 years ago

“I live in Australia and my best friend lives in England. Earlier this year I sent her some flowers and they arrived perfect, on time and looking great. This built confidence for me to use you again. Sadly, this time the flowers were delivered the following day and looking very sad (not fresh like a nice, healthy bunch). I had booked the job 2-3 days before necessary and there was still a delay. What should have been a nice surprise on her birthday turned into a sad looking bunch of flowers the following day!”

Helpful Report

Posted 9 years ago

Dear Dani, Thank you for your feedback. We are very sorry that you were disappointed with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard

Posted 9 years ago

“Flowers lasted less than 3 days. Was not up to a standard I would have expected. Was an anniversary present and turned up around 4pm. Would not order again”

Helpful Report

Posted 9 years ago

Dear Wayne, Thank you for your honest appraisal. Appleyard have a high expectation of our service and very sorry that you didn't receive the service we hoped you would. We have a 7 Day Freshness Guarantee with all our flowers. Please again accept our sincere apologies. A member of our customer service team will be in touch with you regarding this. Thanks Appleyard

Posted 9 years ago

“Ordered extra large and when they came they were no bigger or better than a £10 bunch from a supermarket or petrol station and they lasted about half as long. They arrived on time bit that was the highlight. Disappointing.”

Helpful Report

Posted 9 years ago

Dear Robert, Appleyard would like to apologise for quality of the flowers you received especially if you believe the standard to be of very low quality. A member of our customer services will be in touch regarding the poor experience you have received. Thanks Appleyard

Posted 9 years ago

“Flowers weren't delivered on the specified date and the roses were already wilting and brown when delivered. Very disappointed.”

Helpful Report

Posted 9 years ago

Dear Andrew, I'm sorry that we missed such an important date as a 21st Birthday. We also apologise for the service and standard of the flowers you have received a member of our customer service team will be in touch to cover the experience you have had. Thanks Appleyard

Posted 9 years ago

“When the flowers arrived they looked very nice but they only lasted 3 days before wilting (water was changed regularly)”

Helpful Report

Posted 9 years ago

Dear Ben We are very sorry that your flowers didn't last as long as you expected. We at Appleyard London have a "7 Day freshness Guarantee". We have a high standard that this has clearly not lived up to. Please accept our sincere apologies, a member of our customer service team will be in touch soon. Thanks Appleyard London

Posted 9 years ago

“The bouquet looked stunning when it arrived, stems already bruised as they should be, so I thought these would be a great bunch. One week later and the roses were dead and dry, and the other flowers had lost all life. The agapanthus lasted no more than three days. I know a bouquet won't last forever, but j was really surprised at how quickly they had faded. Perhaps the blooms weren't chilled enough before delivery?”

Helpful Report

Posted 9 years ago

Dear Annabel, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard

Posted 9 years ago

“Great flowers just really disappointed they needed a signature to be delivered so they didn't get to my sister on time for her birthday. We were surprised when the note left instructed her to collect them from a post office three days later, this just isn't suitable for a flower delivery! None the less thanks for pulling through and arranging a suitable time so my sister stayed in for them to be delivered the next day! Would be looking for a smoother way to order flowers from Australia for my sister in London another time.”

Helpful Report

Posted 9 years ago

Dear Alexandra, We're very sorry that you and your sister had the experience that you did. It is certainly not what we would want our customers to be treated like. Our customer service team will be in touch shortly, please accept our sincere apologies regarding our service on your sisters birthday. Thanks Appleyard

Posted 9 years ago

“I purchased the largest size of flowers but I was sent a picture of the actual flowers delivered and was very disappointed. I thought the size of the bouquet would be bigger as the image portrayed.”

Helpful Report

Posted 9 years ago

Dear Michelle, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard

Posted 9 years ago

“The online service, purchase, etc. was great. But the actual flowers let me down. I ordered the Lilies (blueberry) but they never really bloomed. The other roses and flowers were all but dead before they even started to bloom. I would not buy from Appleyard again if the flowers are not good quality.”

Helpful Report

Posted 9 years ago

Dear Steven, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard

Posted 9 years ago

“It was my first ever order with Appleyard Flowers. The flowers were beautiful but the delivery service rather poor. My daughter did not receive my flower greetings on her 30th birthday, but a day later. This was very upsetting as I live overseas. I was contacted by the ldelivery firm via e-mail, but unfortunately out of the house and not connected to internet. It would have been helpful to make a little more effort to contact me, for example via sm,s especially because I paid for secure delivery. Instead I was asked to name a neighbour or make sure that the recipient is in the house. When I called the number I was sent, there was only an answering machine to talk to. Well, I also dont know anyone in my daughter's neighbourhood and what is the point of telling someone to stay at home to receive a bouquet of flowers? Would that be a surprise? I have not experienced delivery problems with other companies. You should contact people per Sms not e-mail and make more effort to deliver the goods. Sending out compicated e-mails and not haveing customer service on weekends is not very helpful I am afraid.”

Helpful Report

Posted 9 years ago

Dear Gabriele, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to ensure this matter is resolved effectively. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“I am sorry to say we were terribly disappointed with the flowers, they were a birthday present for my mother as I was out of the country and I felt guilty for this being the case. Never the less, I thought a delivery of beautiful flowers would cheer her up and help her have a lovely birthday. The carrier was by the Post Office (Royal Mail) I specified the date I wanted (her birthday), they attempted a delivery but there was no one at home and no safe place to leave them, so they left a card instead. No attempt was made to re-deliver the flowers FRESH CUT FLOWERS, not just a general parcel, but FRESH CUT FLOWERS the same day, in fact they were delivered much later the following day. My mother advised me that the flowers looked 'tired and slightly bumped' when she didreceive them and then to add insult to injury they dropped their heads and wilted in only a couple of days. We were both very upset and extremely disappointed with both the delivery service and the quality of the flowers, Im not sure I'll use Appleyard Flowers again.”

Helpful Report

Posted 9 years ago

Dear Lucy, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to ensure this matter is resolved effectively. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“I had ordered flowers for my 1sr anniversary for my girlfriend. When I ordered I requested they be delivered on Saturday 14th which was the day of our anniversary. Instead my girlfriend gets a card in the post from the post office saying they had tried to deliver the flowers that Friday a day before. She had to go to the post office and collect the flowers which should have been delivered properly the day I requested. Really not impressed considering how much I spent. It somewhat ruined my surprise for her. Very poor irresponsible service.”

Helpful Report

Posted 9 years ago

Dear Asif, Thank you for your feedback. We are very sorry to hear of the issues you have encountered with the delivery service. Our customer care team will get in touch directly to ensure this matter is resolved effectively. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Brought the scented lavender bouquet paid extra for 'large', when received looked very sad for itself, not much to it and couldn't see it getting much better, tried 4 different vases to see if that helped-didn't. Thought I'd wait for the flowers to bloom as they are described as arriving in bud form. Unfortunately the roses arrived fully open, so by the time the other few flowers are starting to open (6days later) the roses are now dead. -not 7 day guarantee freshness and nowhere near as 'full' a bouquet as pictured on website. Overall really disappointed for the amount paid and would get better from our local market flower stall. Won't be ordering again, too expensive for supermarket quality flowers.”

Helpful Report

Posted 9 years ago

Dear Laura, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disapointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

“Flowers did not last the week - started browning on day 4. Disappointing.”

Helpful Report

Posted 9 years ago

Dear Crsytal, Thank you for your feedback. We are very sorry to hear of your disappointment with your Appleyard bouquet. Our customer care team will get in touch directly to discuss this further. Once again, we apologise for any disappointment this may have caused. Kind regards, Team Appleyard London

Posted 9 years ago

Appleyard London is rated 4.6 based on 11,752 reviews