Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,907 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 18th October 2025

399

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Package was delivered late and to the neighbor. I was told it had arrived at the property. It took Appleyard over a week to get in contact with me to figure out that it had been delivered to the wrong address. A complete joke of a service.”

Helpful Report

Posted 6 years ago

“Very poor product that was not as described and as per the photo in terms of the pot colour and the colour of the blooms and number of blooms. Despite feedback, Appleyard were only willing to provide a £10 credit on the next order which is useless since I won’t use them again. Clarity of description on the website is poor. Not a good first experience. I will go back to my previous supplier.”

Helpful Report

Posted 6 years ago

“Ordered for Valentines but delivery did not occur until the evening, website indicated Royal Mail delivery but it was actually Yodel who are useless. Flowers received were not as pictured and I could have had better value and early delivery from the local florist.”

Helpful Report

Posted 6 years ago

“Thanks for asking. I wasn't happy at all. This was a flower order for Valentine's Day. The order was dumped on the doormat very late in the day, just before we were going out for dinner. No ringing of the doorbell, no knock on the door, no message to my phone. Very poor service, I won't be using Appleyard again.”

Helpful Report

Posted 6 years ago

“Even when i complain, you send me a standard/templated response, then ignore my follow up reply... then have the audacity to ask about the service. If you're not going to follow up on my complaint, i suggest you stop contacting me.”

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Posted 6 years ago

“The bouquet did not last the 7 days before collapsing & wilting”

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Posted 6 years ago

“get the wrong product on valentine day”

Helpful Report

Posted 6 years ago

“The product was terrible. It was small, looked nothing like the photo and died two days after arriving !!”

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Posted 6 years ago

“I ordered 2 bouquets this week - The secret garden bouquet did not arrive on Valentines Day which I had ordered it for, and the Honeycomb, which did arrive but contained half the number of stems compared to the description, and was dishevelled. I have heard nothing from customer service and am really disappointed, despite sending emails, ringing and using live chat. Such a shame as used to send such amazing bouquets with this company.”

Helpful Report

Posted 6 years ago

“Not my cup of tea, including very rude customer operators. Flowers are nice but you can get them just as nice, even nicer, from places with much better service :)”

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Posted 6 years ago

“Very bad I'll never buy from here. I'm really embarrassed the flowers look nothing like the picture, when I received a picture from the people I sent to, I was embarrassed by how it looked like, nothing like the website. And I'm bombarded by emails and mags from you.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“Very disappointing, they didnt deliver what was ordered and despite numerous emails no one has had the courtesy to get back to me to make amends!”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 6 years ago

“They wasn’t late They didn’t deliver the parcel at all I can’t believe I paid £150 for nothing”

Helpful Report

Posted 6 years ago

“Completely shocking - ruined valentine’s day ! Attached are the 200 red roses I ordered.”

Helpful Report

Posted 6 years ago

“I ordered flowers for a bereaved mother to be delivered on 12/02 paid premium delivery and after a few emails got a reply that they can be picked up on the 13/02 from DPS store! I have copied my order to your chat line which states delivery... I requested a refund and have to say I would never use you again. I am surprised Jane Packer is involved with your company. I do not appreciate being lied to by your chat line saying I asked them to be picked up. I feel you company needs to sort themselves out.”

Helpful Report

Posted 6 years ago

“Simply dreadful. Flowers arrived wilted. Follow up complaint went unanswered ....”

Helpful Report

Posted 6 years ago

“Inordered two dozen roses and they sent 18. Clearly dissapointed. I’ve comtacted the company, let’s see how they respond.”

Helpful Report

Posted 6 years ago

“Very poor bunches of flowers Disappointing as I ordered 3 bunches”

Helpful Report

Posted 6 years ago

Hi Katie, thank you so much for getting in touch with us and expressing your disappointment with your most recent order I do see that a team leader has assisted you and you are happy with the outcome Appleyard London Team

Posted 6 years ago

“I ordered a Lemon Garden Roses bouquet for nearly £90 , but they are so disappointed. The flowers aren’t very fresh. That bouquet is for my husband grand opening. They make me very unhappy when I received them. This is the 2nd time I ordered from Appleyard and get the same worst flowers.”

Helpful Report

Posted 6 years ago

Thank you so much for getting in touch with us. I am really sorry to hear that you are unhappy with your latest order I do see that a team leader is assisting you further Appleyard London Team

Posted 6 years ago

“The bouquet was small and not to size for the price. I also upgraded to the 'Chic' size. I was extremely disappointed as these were flowers for someone leaving to get married. I had to go to a local florist and get her to add to them as they were very underwhelming. Sad as I am a frequent buyer from you and I usually am always happy.”

Helpful Report

Posted 6 years ago

Appleyard London is rated 4.6 based on 11,907 reviews