Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,677 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,677 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 24th September 2026

406

Anonymous

Anonymous // 01/01/2019

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“Ordered a table centre for the Christmas table. Item marked as despatched on the 19th for delivery on the 20th December. Finally arrived on 24th December by which time one of the roses was broken and the other brown. We now have nothing to put on the Christmas table. Very disappointing. I would expect better given the cost of delivery. Able to complete online 100% happiness form easily but only provides store credit when I want a refund as do not plan to purchase again from Appleyard.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered with your recent order. I completely understand how disappointing it is to receive a product that did not meet your expectations, especially during the festive season when you want everything to be perfect. It’s regrettable that your order arrived later than promised, and we sincerely apologize for any inconvenience this caused. Your feedback regarding our refund policy is also noted, and we continually strive to improve our services and offerings based on customer suggestions. If there’s anything further we can do to assist you or if you have additional concerns, please do not hesitate to contact us directly. Your satisfaction is important to us, and we appreciate your input. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Rated 1 out of 5 stars NEVER USE THIS SERVICE!!! NEVER USE THIS SERVICE!!! They spoiled birthday for my friend. I’ve ordered delivery, paid extra cost for fast guaranteed delivery. And they just didn’t deliver!!! Customer service doesn’t reply me. Never use them!”

Helpful Report

Posted 1 year ago

Hi Arina, Thank you for sharing your experience with us, and I’m truly sorry to hear about the frustration you faced regarding the delivery. It’s disheartening to know that we let you down, especially on a special occasion like a birthday. We completely understand how important it is to have deliveries arrive on time, and it’s unacceptable that you have not received a response from our customer service team. We are actively addressing these concerns to enhance our communication and service quality. Your feedback is invaluable, and we’d appreciate the chance to discuss this further. If you are willing to reach out directly, we will do our utmost to make this right for you. Thank you for your patience and understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“I am not sure where all these positive reviews come from. Twice now delivery issue. On the second time the birthday flowers never turned up and despite chasing nothing…”

Helpful Report

Posted 1 year ago

Hi Pritesh, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the delivery issues you faced, especially concerning the birthday flowers that did not arrive. Your feedback is incredibly important, and we understand how disappointing it can be when plans do not go as intended. We pride ourselves on our service, and it's clear we fell short in this instance. Please know that we are reviewing your concerns carefully to improve our processes and ensure better experiences for our customers in the future. If there's anything more you’d like to discuss or any assistance you need, we encourage you to reach out to us directly. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“Unable to contact anyone, issues with the website, no access to live chat.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced trying to contact our team and the issues with our website. We understand how important it is to have reliable access to support, and we are currently reviewing our systems to identify and resolve any issues you may have encountered. Your feedback is crucial to us as we strive to improve our service. Please know that we take this matter seriously and urge you to reach out to us again if you need assistance. We're here to help and are committed to ensuring a smoother experience in the future. Thank you for your patience. Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“This is the second time I have ordered for my Mum via Appleyard. The first time for Mothers day - £30 of daffodils died within 2 days. This time a plant arrived pretty much already dead - and there was no gift card so she didn't have a clue who it was from. I would expect better for the prices charged.”

Helpful Report

Posted 1 year ago

“The celebration was spoiled. I was our anniversary. My husband living at another country, ordered for me a bouquet of 101 roses. I didn’t get any flowers at that special day!”

Helpful Report

Posted 1 year ago

“The worst ever experience as a customer The flowers arrived 3 days after the date requested (for a wedding anniversary!) despite having paid an extra-fee to arrive before 1.00pm the requested day Poor experience, poor reliability (as it's not the 1st time that Appleyard was not able to deliver on time) Absolutely unacceptable”

Helpful Report

Posted 1 year ago

Hi Jerome, I just wanted to follow up with you to make sure the situation was 100% resolved to your satisfaction. As you know, it’s important for us to provide our customers with stellar service. That’s why we would love your feedback as to how we handled your negative experience. And if we did fully resolve the issue, would you mind if we share your words with others? We love letting customers know that if a problem arises, we are totally invested in seeing it fixed for them. Thank you so much, and I look forward to hearing from you! Best regards, Appleyard London Customer Support Team

Posted 1 year ago

“The recipient for my order received the flowers today and this bouquet is completely utterly unacceptable We find it astonishing that this was considered acceptable to send out to us by your florist let alone the way it is advertised online. We have counted 4 flowers, and the remaining fillers are barely there or already dead. We are beyond words. Not only is this a complete waste of money, but the embarrassment it has caused and inconvenience on an occasion as important as a birthday is totally unacceptable. Action needs to be taken immediately.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 2 years ago

“Worst website I’ve ever seen. It seems to indicate I can’t proceed with order unless I agree to membership. Rubbish”

Helpful Report

Posted 2 years ago

“Very pleased to receive flowers, Prosecco and chocolates on our wedding anniversary from my son and daughter in law. The Prosecco was very nice, the chocolates were nothing special and could have come from any run of the mill supermarket but after just 24 hours of arriving the flowers had to be binned, please see attached photograph and don’t waste your money. Unfortunately this site won’t allow me to upload photos.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your recent experience with us. We aim to provide the best service and clearly, we missed the mark this time. Could you please reach out to our customer service team so we can rectify this issue? We would be happy to send a replacement bouquet to you.

Posted 2 years ago

“worst flowers nd worst hamper i have ever had in my life flowers died withing 48 hours hamper doesnt come as a hamper customer service is unprofesional avoid at all costs”

Helpful Report

Posted 2 years ago

“Very disappointed. Automated email told me flowers were on the way. Second automated email told me my flowers wouldn’t be delivered on time to my friend. That was Saturday. It’s Mondaynand I’m still waiting. Won’t be using you again.”

Helpful Report

Posted 2 years ago

“Had flowers delivered Monday afternoon 22 July 2024, they were nearly dead two days later, now on Friday they are all wilted”

Helpful Report

Posted 2 years ago

We regret the flowers didn’t last as expected and appreciate your feedback. Please expect a message from our team soon to discuss this further. We hope to have the opportunity to restore your faith in our service.

Posted 2 years ago

“Bad greenery, damaged flowers. Rip off. I don't think the serving lillies will even open far too green and young. In this 60 quid rose named bundle there were 3 roses.”

Helpful Report

Posted 2 years ago

We're genuinely sorry to hear about your negative experience. We value your feedback and want to make it right. Please contact us directly at customerservices@appleyardlondon.com so we can resolve this issue - a replacement bouquet is certainly an option we can discuss.

Posted 2 years ago

“Flowers arrived dead, like absolutely lifeless”

Helpful Report

Posted 2 years ago

“Got your Web page from our company CEO PA. The company uses for gifts. We sent a personal gift to a colleague who left us and only flowers were delivered not the most. We were very disappointed she didn't get full gift. I certainly won't use service again.”

Helpful Report

Posted 2 years ago

“I live in the US and ordered flowers for my sister's 50th birthday using Appleyard's expedited delivery. I received an email at the eod of the day of delivery that the flowers were not delivered and that they could not guarantee delivery the next day either! I emailed back asking about how they would mitigate the situation and have not heard back from them. Very, very disappointing customer service!! I will not be using them again.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your recent experience with us, and apologise for letting you down on such a special occasion. We aim to provide the best service and clearly, we missed the mark this time. I can see a full refund has been processed, and a replacement bouquet has been arranged for your sister.

Posted 2 years ago

“Flowers did not arrive to my friend - very embarrassing. I have tried on numerous occasions to contact customer service and just keep getting looped around the website. Very disappointed.”

Helpful Report

Posted 2 years ago

“Lead time and delivery is good but quality of product is consistently AWFUL and customer service is POOR. Will never use again and would not recommend.”

Helpful Report

Posted 2 years ago

“I am not happy since my order arrived one day late and your delivery service was not helpful.”

Helpful Report

Posted 2 years ago

Appleyard London is rated 4.6 based on 12,677 reviews