Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,821 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 29th June 2025

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers failed to arrive for Mother’s Day! Utterly useless and no way to speak to an actual person to seem a refund. £62.00 wasted and a disappointed Mum on Mother's day. Do not use this service.”

Helpful Report

Posted 4 months ago

“Mothers day flowers didn't arrive. Can't get hold of them. Shambles.”

Helpful Report

Posted 4 months ago

“My partner has shopped with your company many time & has spent thousands, as you can see from his order history. He put his faith in you this time & to say you've failed isn't an adequate description. He paid a fortune for 1 of your most expensive bouquets & paid for delivery Fri, you suddenly changed it to Sun with zero explanation. It's now Tues, still no flowers & zero response to multiple emails that have been sent. I would have added a photo but seeing as the flowers haven't even arrived, that's impossible. 1 thing I can guarantee, you've lost a valuable customer”

Helpful Report

Posted 4 months ago

“I received flowers for mother's day and, by Sunday I had to throw them away, didn't tell my son he would be so disappointed.h have a photo of first day but not sure how to send it.”

Helpful Report

Posted 4 months ago

“Normally I receive absolutely beautiful flowers, however sadly for Mother's Day this year they were really disappointing. I normally go for something with lilys however this time I went different and selected the 'English Garden'. I don't know whether its because I ordered so far in advance but the roses were already wilting by the time it arrived. They arrived 3pm Friday and by 3pm Saturday they were wilting, losing petals and I had to separate the bouquet into two vases to try and bulk it out with other flowers from a supermarket. Really not the normal standard and thank goodness I had a discount but still really dissapointing for the price”

Helpful Report

Posted 4 months ago

“Sad that of seven roses in the bunch, one was broken, another is brown at the stem and dropping petals, a third drooping on the day after arrival. Shame - the flowers only arrived yesterday and I did everything as instructed. Sad.”

Helpful Report

Posted 4 months ago

“Flowers ordered for Mother's Day never arrived and impossible to track via their website or Royal Mail which apparently was the delivery method. Impossible to get any interaction with the company, other than a holding message on email stating they are really busy will be in touch soon - this is 4pm the following day! Appleyard did eventually get in touch and gave a full refund plus replacement bouquet, but this does little to compensate a ruined Mother’s Day gift where the value relies on it being delivered on the day as promised.”

Helpful Report

Posted 4 months ago

Hi Graeme, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience with your Mother's Day order. Timely delivery is essential, especially for such a significant occasion, and it's disappointing to know we fell short. I understand how frustrating it can be to not receive updates on your order, and we take your concerns seriously. We appreciate your patience as we work to address this issue, and your feedback is invaluable in helping us improve our services. If you would like to discuss this further, please reach out to us at customerservices@appleyardlondon.com. We genuinely hope to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Paid for guaranteed delivery pre 2 pm on Mother’s Day. Nothing flowers have arrived, tried contacting on the day, no response as they don’t work weekends. Tried this morning, only reply from a Virtual assistant. No phone number to call, really not happy. Just want my money back asap”

Helpful Report

Posted 4 months ago

“After a horrendous experience in the past with this company I decided to try them again. I shouldn’t have bothered! The flowers I ordered for Mothers Day did not arrive despite paying for a Saturday delivery, anticipating Sunday would be a busy day for deliveries. Over priced flowers. Pointless additional fees for next day express delivery. Undelivered flowers. I won’t be using Cr-appleyard again!!”

Helpful Report

Posted 4 months ago

Hi David, Thank you for sharing your feedback, and I’m very sorry to hear about your experience this time around. It’s disheartening to learn that your flowers did not arrive as promised, especially for such an important occasion like Mother’s Day. We strive to deliver a reliable service and it seems we fell short in this instance. Your comments regarding pricing and delivery fees are noted, and I assure you that they will be taken into consideration as we work to improve our services. Should you wish to discuss this matter further or explore resolutions, I invite you to reach out to us at customerservices@appleyardlondon.com. We appreciate your input and hope to have the chance to regain your trust in the future. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Dreadful. Dying/dead flowers delivered to my 80 y.o. mother this week. Why bother? Should have used a trusted provider.... I would have given no stars but, apparently, the packaging was nice. Never again.”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. It's disheartening to know that the flowers sent to your mother did not meet your expectations, especially for such a special occasion. We take pride in the quality of our products, and it sounds like we missed the mark this time. Your feedback is crucial as it helps us improve our service and offerings. If you’d like to discuss this further or seek a resolution, please don’t hesitate to reach out to us at customerservices@appleyardlondon.com. We truly appreciate your comments and hope to restore your trust in us. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“First time I've used these and last! Ordered flowers in Thursday for Mothers day, actually ordered them for Sat delivery but let me down No worries I thought as it was for the Sunday anyway, didn't deliver then either. Zero communication on Sunday just an automated email response. Utterly disgusted and for Mothers day as well (of which mine is battling cancer) I will demanding a full refund immediately and avoid this lot and stick to Interflora or someone way more reputable!!”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for sharing your concerns, and I’m truly sorry to hear about your experience. I can only imagine how disappointing it must be, especially given the significance of Mothers Day and your personal situation. We strive for timely delivery and open communication, and I regret that we fell short in your case. Your feedback is invaluable, and I would urge you to reach out to us at customerservices@appleyardlondon.com so we can address your concerns and work towards a solution. We genuinely appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Flowers did not arrive - I ordered them 3 days ago and paid £100! They were meant to be delivered to my address for Mothers Day and I even paid extra to get guaranteed delivery by 1pm. I really wanted to surprise my mum so I’m incredibly disappointed. Order number: 600513059”

Helpful Report

Posted 4 months ago

Hi Izzet, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected, especially when they were meant to be a special surprise for your mum on Mother's Day. We understand how important timely delivery is, and I can imagine your disappointment. We’d like to investigate this issue further and hopefully find a solution for you. Please reach out to us at customerservices@appleyardlondon.com with your order details, and we'll do our best to assist you. Your experience is important to us, and we appreciate the opportunity to make things right. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Terrible flowers and far to much green folage the vase was smashed to pieces”

Helpful Report

Posted 4 months ago

Hi Brigitte, Thank you for your feedback. I'm genuinely sorry to hear that you were disappointed with the flowers and that the vase arrived broken. It’s important to us that our arrangements are both beautiful and well-presented, and your comments highlight an area where we need to improve. If you'd like to discuss your experience further or if there’s anything we can do to assist you, please reach out to us at customerservices@appleyardlondon.com. Your satisfaction matters to us, and we hope to make amends. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Sadly the daffodils that my son ordered for his mother for Mother’s Day are not good at all. They arrived Wednesday and didn’t look good when unpacking them and they are just about dead today. (Saturday) . The bunches I bought from M&S are still going strong. Maybe the gifted daffodils are just in transit too long or not the best choice for shipping”

Helpful Report

Posted 4 months ago

“Ordered flowers and paid extra for the bigger size. When they arrived they looked nothing like in the photo. What I got was a few extra green leaves. Please see attached photos of what I should have received and what was actually delivered.. Contacted customer services and they really could not care any less…. Avoid.”

Helpful Report

Posted 4 months ago

Hi Tim, I'm really sorry to hear about your recent experience with your order. It’s disappointing to know that what you received did not match your expectations or the photo, and I can understand your frustration with that. We aim to create beautiful arrangements that our customers can be proud of, and it sounds like we fell short this time. I also apologize for your experience with our customer service team; that’s not the level of support we strive for. Your feedback is very important to us, and we'll be looking into this issue further. If you’d like to discuss this more or if there's anything we can do to assist you, please feel free to reach out. We appreciate your honest review and hope to restore your faith in us. Best regards, Appleyard London Customer Support Team

Posted 4 months ago

“Low quality flowers that are priced way too high. Delivery arrived at 9pm in a dented box with a lot of the flowers ruined. The only delivery note I wrote was to only drop at address. The yodel delivery driver dropped it and a Neighbourgh’s as they didn’t want to wait for my disabled mother to get to the door. Premium flower company using yodel is a joke. AVOID AT ALL COSTS. Just another company that is not worth the hype !!!I”

Helpful Report

Posted 4 months ago

“Flowers not delivered No response from customer service despite several emails. Terrible experience. 0/10.”

Helpful Report

Posted 5 months ago

We're sorry to hear about your experience. This is not the standard we strive for, and we sincerely appreciate your feedback. A member of our team will be reaching out to you directly to discuss this further and ensure we make things right.

Posted 5 months ago

“Ordered a £118 bouquet of flowers. What arrived was nothing better than what you would expect from a petrol station. I have had no reply from Appleyard. I was so embarrassed when I turned up to the persons house who I sent the flowers too. The bouquet looks nothing like the flowers I ordered and paid for. Buyers of flowers be warned !”

Helpful Report

Posted 5 months ago

Hi Gavin, Thank you for bringing your experience to our attention. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that you felt embarrassed during your visit. We aim to deliver beautiful arrangements that reflect our high standards, and it’s disappointing to know we fell short this time. I understand how important it is to feel confident in your purchase, and I regret that we haven’t been able to respond to your concerns promptly. Your feedback is invaluable, and we will be looking into this matter to ensure improvement in our service. If you would like to discuss this further, please reach out directly. We truly value your input and hope to have the opportunity to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 5 months ago

“A recurring flower order for a friend's birthday did not show up this past Friday. I contacted the delivery service Yodel and Appleyard London asking for an update. Two days have passed and I have not had response from either company. This was after a poor deliver service for the recurring flower order the month before where they delivered the flowers after 22:00 and left them on the front walkway where someone could have come along and taken the delivery. The only way to contact the company is via email or chat and chat is not available on the weekends. Please proceed cautiously when order from this company.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your concerns with us, and I'm truly sorry to hear about the issues you've encountered with your recent order. It’s disheartening to learn that your flowers did not arrive as expected and that you faced challenges in reaching out to us for assistance. We appreciate your feedback regarding the delivery service, and we understand how crucial it is to have reliable communication and timely deliveries. Your experience is important to us, and we will take your comments into consideration as we continuously work to improve our services. If you’d like to discuss this further or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your input and hope to have the opportunity to make things right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 5 months ago

“Delivered after 9pm by a Yodel delivery driver in a box that was badly dented. All this money on flowers and they delivery them that late. A premium flower company using Yodel is a joke, no wonder the box was dented so bad. 6/50 flowers ordered wear ruined. Never will I ever use this company again.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced with your delivery. It's disappointing to learn that your flowers arrived late and in less than perfect condition, as we strive to maintain high standards for both our products and our delivery service. We understand how frustrating it is when a premium experience doesn’t meet expectations. Your feedback regarding our delivery partner is important, and we will certainly address this to ensure better experiences in the future. If you would like to discuss this matter further or if there’s anything we can do to assist you, please don’t hesitate to reach out. We value your input and hope for the chance to make this right. Thank you for your understanding. Best regards, Appleyard London Customer Support Team

Posted 5 months ago

Appleyard London is rated 4.6 based on 11,821 reviews