Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,535 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flowers, looked absolutely amazing”

Appleyard London 5 star review on 16th November 2025

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Posted 8 months ago

“Fantastic!”

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Posted 8 months ago

“Appleyard always has a great selection of arrangements and delivery options.”

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Posted 8 months ago

“Always can count on Appleyard to deliver beautiful arrangements with fresh flowers & wonderful not to have to worry that they won’t be the best quality and absolutely delight the recipient!”

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Posted 8 months ago

“AMAZING CUSTOMER SERVICE ! I am a regular customer of Appleyard and they always delivered on time and the flowers are very well presented. This time I ordered a very expensive bouqet and it wasn't delivered on time ( delivery company's issue ) and the bouqet although okay wasn't up to the quality , I contacted customer service for the Happiness Guarantee and had a struggle initially as I didnt have pictures of the bouqet. I was then contacted by Kirstie from the Customer service team , who not only sorted the problem , she made sure that it receive another apology Bouqet for my partner and that I am happy with the resolution , all in 48 hours ! They have shown professionalism and that they deeply care about their customers I would definitely continue to order my Flowers from Appleyard”

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Posted 8 months ago

Hi David, Thank you for your wonderful review! We truly appreciate your loyalty to Appleyard and are delighted to hear that Kirstie was able to address your concerns efficiently. Your satisfaction is of utmost importance to us, and we are committed to ensuring our customers have the best experience possible. We're grateful for your continued trust in us, and we look forward to serving you again in the future! Warm regards, Team Appleyard London

Posted 8 months ago

“I highly recommend Appleyard flowers. The flower selection and designs are outstanding. Flowers are long lasting. Customer service is excellent All my recipients are extremely delighted with their gifts!!!”

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Posted 8 months ago

“Absolutely stunning red roses at a very competitive price .. thank you very much indeed.”

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Posted 8 months ago

“Punctual delivery & pretty bouquet !”

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Posted 8 months ago

“Very pleased with the flowers! They arrived fresh and beautifully arranged — excellent quality as always from Appleyard. My only concern is the choice of courier (Yodel); while this delivery went smoothly, my past experiences with them haven’t been the best, so it could pose a risk to an otherwise great service.”

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Posted 8 months ago

“From making the order to the flowers arriving, everything went smoothly. The 100 white roses were beautiful and today, day4, they are still looking good. Thank you to all who participated in the process. Best regards Faarid”

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Posted 8 months ago

“Amazing Flowers. Will be back for more.”

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Posted 8 months ago

“Not as large a bouquet as expected from choosing middle size Lunar chic. However they looked fresh blooms in photo I saw”

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Posted 8 months ago

“Really good service - fast, quick & easy to use. My partner was happy with her gift of roses”

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Posted 8 months ago

“I found it very easy to order on the website. The flowers were delivered on time and as far as I know they were very nice.”

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Posted 8 months ago

“lovely flowers sent to to family who really liked them”

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Posted 8 months ago

“beautiful flowers and nice presentation. swiftly delivered. well received thank you”

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Posted 8 months ago

“Really difficult to get assistance with orders, particularly subscriptions. 1. My 12 month subscription stopped after 3 months and I had to contact to get it restarted. I was not automatically going to be refunded for the missed delivery. 2. No simple way of changing delivery address on subscription. Appleyard forces you to go through FAQs that don't help, I used live chat but it wasn't set up to respond to subscription questions, it failed to connect me to a live agent, I tried WhatsApp and it also failed to connect me to a live agent. It's taken me 30 minutes and all I've managed to do is send an email and I have no idea when that will be responded to. Very disappointed to have such difficulty with a simple change. I will not be using Appleyard again for a subscription service.”

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Posted 8 months ago

Hi there, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the difficulties you faced with your subscription. We understand how frustrating it can be when you encounter issues with orders, and we sincerely apologize for the lack of support you received. Your experience is important to us, and we appreciate your comments regarding the challenges in managing your delivery address and the response times from our team. We are actively working to enhance our customer service to prevent similar issues in the future. Please don’t hesitate to reach out to us at customerservices@appleyardlondon.com so we can assist you further with your concerns. Warm wishes, Team Appleyard London

Posted 8 months ago

“Ordered 3 gifts for birthdays 1 order was 2 days late for 80th birthday Champagne and flowers the second order was a day late also for another birthday third order arrived on the proper day flowers were ok not great as pictured shows all I was offered was the delivery refund of £7.95 Not a good first time experience”

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Posted 8 months ago

Hi there, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and that the quality of the flowers did not meet your expectations. We understand how important timely delivery is for special occasions. I apologize that the resolution offered did not align with your experience. Your concerns are very important to us, and we will use your feedback to improve our services moving forward. Please feel free to reach out to us directly at customerservices@appleyardlondon.com so we can address your concerns more thoroughly. Warm regards, Team Appleyard London

Posted 8 months ago

“D in law really appreciated the 1st monthly delivery. Thank you”

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Posted 8 months ago

“Fabulous flowers delivered on time very special”

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Posted 8 months ago

Appleyard London is rated 4.6 based on 12,535 reviews