Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Appleyard London Reviews

4.6 Rating 10,866 Reviews
91 %
of reviewers recommend Appleyard London
Company Reviews Product Reviews
11,846
 Metrics Info
4.6
Based on 10,866 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“Very nice flowers although not the best value for money.”
Helpful Report
Posted 3 years ago
Mrs Helen B
Verified Buyer
“Our flowers weren’t delivered and customer service took days to reply and are saying that our claim is false. These were sympathy flowers and the lady who they were meant to be delivered to is honest and confirms she did not receive them. Appalling customer service. Will not use again”
Helpful Report
Posted 3 years ago
Miss Abby R
Verified Buyer
“Easy to use website and great tracking process. I hadn't realised the flowers would come with a cute card as well. The flowers looked beautiful on arrival (my friend took a photo of them). I'm very happy with the company and I'll definitely go to you first when I need to order flowers.”
Helpful Report
Posted 3 years ago
Mr Peter R
Verified Buyer
“Appalling value for money and the petals are already fading two days after delivery. It’s impossible to make a complaint as the customer service people do not reply”
Helpful Report
Posted 3 years ago
Mrs Deborah H
Verified Buyer
“An 85th birthday present to my dear mum during "lockdown". She was so pleased with the rose plant which she said smelt heavenly and the rose wine which is her favourite and also the lovely chocolates. What more could you want. Tracking the delivery was very handy too. Well done Appleyard!”
Helpful Report
Posted 4 years ago
Mrs Lynne C
Verified Buyer
“Flowers were beautiful but the real appreciation lies with the fact that the business is still operating in these difficult times. Flowers are such a special way to reach out to those we love but can’t be with. So thank you to all those who made it possible”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Funny how when you say you’re not happy you don’t get directed to leave a review! Ordered Hyacinth and Tulip bouquet for Mother’s Day - it arrived on Monday and not a Hyacinth in sight. Tulips were also multi coloured not at all like the photo. All were opened not at all fresh. Would I recommend- err NO!”
Helpful Report
Posted 4 years ago
Gillian C
Verified Buyer
“My mother loved her arrangement. Thank you”
Helpful Report
Posted 4 years ago
Wrong C
Verified Buyer
“Phone number associated to the wrong customer and email address. GDPR breach and extremely poor controls in place.”
Helpful Report
Posted 4 years ago
As an ecommerce business, security is of paramount importance to us. We have emailed you so we can better understand what you're referring to but have heard nothing back yet. Please contact 020 3696 1136 at your earliest convenience and ask for Simon Sharp.
Posted 4 years ago
Anonymous
Verified Buyer
“Happy with service and product.”
Helpful Report
Posted 4 years ago
Mrs Pat H
Verified Buyer
“Very disappointed. Flowers didn't look good after 4 days. Roses had drooped, carnations had lost colour and there was no smell from the lilies. Would not recommend Appley arduous.”
Helpful Report
Posted 4 years ago
Hi Pat, thank you so much for your recent purchase and feedback. I’m very sorry to hear about the issues you have encountered with your product! This certainly doesn’t sound like it meets the high product quality standards that we pride ourselves on. I do see that you have been contacted by a team leader to put things right and you are happy with the resolution Appleyard London Team
Posted 4 years ago
Ms M
Verified Buyer
“Beautiful flowers and very prompt service. Thank you!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Some damaged blooms caused mainly by placement of card etc”
Helpful Report
Posted 4 years ago
Mr Michael D
Verified Buyer
“The autumn flower arrangement was stunningly beautiful. Everything worked out with the delivery and another great service. Thank you.”
Appleyard London 5 star review on 6th November 2019
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Amazing flowers every time, I have been looking for a quality florist with consistently beautiful choices for a long time now I wouldn't use anyone else.”
Helpful Report
Posted 4 years ago
Robert W
Verified Buyer
“Meant to arrive between 14:00 and 16:00. It was an anniversary present. I received a message at 16:00 they would arrive between 19:00 and 21:00. Two hours after my wife would have left work.”
Helpful Report
Posted 4 years ago
Hi Robert, thank you so much for your recent purchase and feedback. I am really sorry to hear of your disappointment with regards to delivery but I do see that a team leader is looking into this for you to put things right Appleyard London Team
Posted 4 years ago
Mr Colin M
Verified Buyer
“I am revising this as I ordered flowers for tomorrow and they have arrived again early. Got the standard apology from Appleyard. Flowers and whilst the flowers are of exceptional quality and the customer service is good this is a constant issue when delivering in Scotland and I really wonder why we bother so the thank you flowers have arrived before the actual event we’re thanking them for. Appalling”
Helpful Report
Posted 4 years ago
Ms L
Verified Buyer
“The flowers didn't arrive. I tried to contact you through the website, it didn't work. Hard to get through on the phone. Very disappointed.”
Helpful Report
Posted 4 years ago
Hi Linda, I’m sorry to hear about the issues you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. If possible, please could you send an email over to
Posted 4 years ago
Kelvin W
Verified Buyer
“great flowers”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered a birthday subscription for my daughter. The first of the 12 bouquets comprised of beautiful coral peonies. My daughter was delighted and reported that they smelt lovely too!”
Helpful Report
Posted 4 years ago
Appleyard London is rated 4.6 based on 10,866 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request