Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 11,721 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 25th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I tried many flower delivery for friends and so on and end up in disappointments many times but surely appleyard made me satisfied and kept me in trust feeling. Thank you.”

Helpful Report

Posted 2 years ago

“Lovely selection of products at good prices and easy ordering process.”

Helpful Report

Posted 2 years ago

“Excellent communications about the status of the order which was reported by the recipient as "superb".”

Helpful Report

Posted 2 years ago

“Lovely selection of flowers and gifts, we sent a colleague flowers on the north of his daughter and they were thrilled with them”

Helpful Report

Posted 2 years ago

“Had some issues with the delivery, which happens sometimes, however the customer service I received to resolve the it was excellent. I've shopped with Appleyard over the years and have always had great service from them The order was eventually received and my friends loved it”

Helpful Report

Posted 2 years ago

“I received flowers as a birthday gift. There was no card attached. I wanted to thank the sender. I contacted Appleyard no less than four times to ask them who sent the flowers. I have had no response after three weeks. I tried to contact the "chat line". It is not working. Would I recomend using this flower service? Unlikely.”

Helpful Report

Posted 2 years ago

Hi, thanks for reaching out. We're sorry to hear about the issues you've been having with this recent order, and that you found it difficult to get in touch with us. Customers can usually contact us using social media, phone, email and live chat, and one of our customer service advisers should respond within an appropriate timeframe. Please rest assured what you've experienced isn't the standard of customer care we aim to provide. As a result someone from our Complaints team has looked into this further, and sent out an email to try and get this resolved. Once again we apologise for any disappointment caused, and hope to get this sorted for you soon.

Posted 2 years ago

“I received Sunflowers for my birthday which arrived on time but were very sad and bruised looking and just about dead by the next day. However after I complained your amazingly quick and efficient customer services team arranged to send out a replacement and they did this in spectacular style with an extra large bunch of flowers ( double the original number ) plus a box of chocolates and these arrived on the advised date and in excellent condition. THANKYOU !!!”

Helpful Report

Posted 2 years ago

“I had 3 bouquets delivered to me the first was damaged and I didn't even unpack it. When given credit to have another bouquet I chose peonies which never opened. The 3rd attempt was arranged by a customer service representative. The white peonies were magnificent. But the spray roses dies within 2 days and the lilies were bruised. After 3 attempts I give up. I don't think the quality is matching up to the price. Unlike previous experiences with Appleyard this was incredibly disappointing.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear about the condition your bouquets arrived in. They shouldn't have turned up bruised, and according to our freshness guarantee, should have lasted longer than two days. Please accept our apologies, as this is far below the standard we aim to achieve. This case has since been escalated, and one of our Customer Complaints team has been in touch to try and get this resolved for you. Once again we really are so sorry we've let you down on this occasion, and hope to get this sorted for you soon.

Posted 2 years ago

“I recently received a beautiful bouquet of flowers, there were however a couple of issues. Appleyard were quick to respond to my emails and resolve them; special thanks to Kat who helped me.”

Helpful Report

Posted 2 years ago

“Appleyard London is a company for you. You need flowers - most amazing and creative bouquets here. You need help you just get it. I ordered flowers for my daughter and found out she was out of country. Although order was in process the nice people at Appleyard helped change the date. Always a pleasure to wirk with you. For three years I never had one bad experience. I order about 8-10 times a year!”

Helpful Report

Posted 2 years ago

“Thank you so much for your prompt reply and help, truly appreciate it ! Special thanks to Kirstie Leigh who was fantastic working on a bank holiday.”

Helpful Report

Posted 2 years ago

“I have received flowers from here for a few years. Had an issue that wasn’t typical and customer service was fab and helped right away! Just received a new box from them and excited to watch the peonies bloom. 🌸”

Helpful Report

Posted 2 years ago

“Not sure about the order process”

Helpful Report

Posted 2 years ago

Hi, thanks for reaching out and we're sorry to hear about the issues you've been having with the order process. We really appreciate the feedback, and would be happy to look into anything that would make life easier for our customers. As a result, one of our customer service advisers will be in touch shortly to see if there's any way we can help, and we hope we're able to get this resolved for you soon.

Posted 2 years ago

“Ordered flowers and a bottle of champagne for a birthday and paid additional money for before 1pm delivery. They failed to even deliver on the day let alone before 1pm. Use someone else.”

Helpful Report

Posted 2 years ago

Hi, thanks for taking the time to leave us a review, and we're so sorry to hear that your order didn't arrive on time. Please rest assured this isn't the standard of customer service we aim to provide, and we apologise for having let you down on such a special occasion. One of our customer service team has been in touch to try and get this issue sorted for you, and we hope you're satisfied with the resolution offered. Once again we apologise for any disappointment caused and hope you have a better experience with us next time.

Posted 2 years ago

“Utterly dreadful. Avoid at all costs. Spent £50 on a bunch of flowers which i could have got fof £5 in the local petrol station. Dead after a few days. No style, sent in a brown box, no frills. Unhelpful customer service, Received credit after complaining for them to only take my credit away and give me no explanation why. The worst flower service i have ever used. Please do not use.”

Helpful Report

Posted 2 years ago

Hi Alvin, thanks for taking the time to write us a review. We're so sorry to hear about your recent experience, that the bouquet received wasn't good value for money and that the customer service was unhelpful. We've since been in touch to try and resolve the issue, and a member of our Complaints team should try and contact you again soon. Once again we apologise for any disappointment caused.

Posted 2 years ago

“Just a terrific store, gorgeous selection of flowers, surprised by the selection of exotic flowers, very courteous staff, the guys make just wonderful bouquets”

Helpful Report

Posted 2 years ago

“Quick delivery and arrived in mint condition”

Helpful Report

Posted 3 years ago

“Excellent product.”

Helpful Report

Posted 3 years ago

“Large assortment, always fresh flowers and fast delivery”

Helpful Report

Posted 3 years ago

“I have used Appleyard to send flowers to friends/ relatives, who have all been delighted with the flowers. The arrangements have also been delivered on date requested. Will definitely use in the future.”

Helpful Report

Posted 3 years ago

Appleyard London is rated 4.6 based on 11,721 reviews