Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Appleyard London Reviews

4.6 Rating 10,866 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,866 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Website

Email:

customerservices@appleyardlondon.com

Write Your review

Tell us how Appleyard London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appleyard London 5 star review on 24th April 2024

Appleyard London 5 star review on 20th April 2024

Appleyard London 5 star review on 15th April 2024

Appleyard London 5 star review on 11th April 2024

Appleyard London 5 star review on 8th April 2024

Appleyard London 5 star review on 6th April 2024

Appleyard London 5 star review on 29th March 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers are ok; but by the time they are delivered each month; they only last 2-3 days maximum.”

Posted 4 years ago

“I did not see the flowers but the delivery was unacceptable.”

Posted 4 years ago

Hi, I’m so sorry to hear about the delivery issues that you experienced with your order. This is definitely not the level of service we aim to provide, so I’m keen to help put things right. If possible, please could you send an email over to

Posted 4 years ago

“Pretty flowers but small bouquet for the amount paid.”

Posted 4 years ago

Hi Katy, I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly Direct message us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 4 years ago

“Flowers appeared to wilt within a coupled of days. Pretty poor considering the price.”

Posted 5 years ago

“The flowers I bought my mum for mother’s dag weren’t open when they arrived, and within 2 days they were already dead... awful. My poor mum had to throw them away in embarrassment!”

Posted 5 years ago

Hi Hannah, pologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team Edit reply Delete reply

Posted 5 years ago

Hi Hannah, thank you so much for your recent purchase and feedback. I am really sorry to hear of your experience to date but I do see that a team leader is assisting you further Appleyard London Team

Posted 5 years ago

“Paid for the Mother's Day bunch of flowers which were reduced from 40+ and they arrived and were a huge disappointment. I won't be ordering from Appleyard flowers again, even though previous orders have been good, it's just clear that your offers are nothing but a ploy to rip people off. Not cool.”

Posted 5 years ago

Hi Michael, pologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Unfortunately the flowers only lasted for 3 days.”

Posted 5 years ago

Hi Sue, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“This is the second order that I have made that the quality has been poor”

Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“Nice bouquet (postal flowers) but only lasted a couple of days so did not compare well to the leading brand.”

Posted 5 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“The flowers arrived in very bad shape. They didn't look anything like what I bought online. They didn't last as much as announced. In sum, a very bad experience. And no follow up from the company, until now (more than three weeks after the service).”

Posted 5 years ago

Hi Jose, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“The bouquet was poor. The amount of flowers were not as described on your website picture. The price was £50 but I did have a discount voucher which made it £30. I must admit I have had better for the price and there would be no way I would have paid £50 for what I got. Very disappointed, it was a birthday gift for my mother who is 81. Am sorry to say that I won't be using you again”

Posted 5 years ago

Hi Linda, thank you so much for getting in touch with us and allowing to put things right for you. I do see that you are happy with the outcome and would be shopping with us once more Appleyard London Team

Posted 5 years ago

“Very disappointed in the flowers given the cost. The photo also gave the impression they came in the metal jug. Will not be using again unfortunately.”

Posted 5 years ago

hI Jackie, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 5 years ago

“ordered flowers for my mum for mother’s day and they didn’t get delivered! they did get redelivered 3 days later FOC but still not acceptable.”

Posted 5 years ago

“Very disappointed with the contents of the hamper I ordered. Would have expected a bit more for the price. Not very good value for money.”

Posted 5 years ago

“Hd discounted flowers through Times offer - even with discount arrangement was poor & quality of flowers not good - lasted less than a week. Couldn't recommend & wouldn't use again Much better local florists or even high street suppliers”

Posted 5 years ago

“The bouquet was ok, just. I have got better one's for less and this was a half price offer. If I'd paid full price I would be seriously upset. It didn't last well either, barely a week. I've had bouquet's from M&S last up to twice as long. Think I'll stick to M&S”

Posted 5 years ago

“Ordered a dozen red roses in January for an anniversary. The letterbox option because there was no guarantee that we would be home. Yodel delivered to our "Back Porch". We don't have a back porch and spent more than 5 minutes in the cold and dark, looking for the package, which was eventually found in a folded garden chair at the side of the house. The roses were in a sorry state, well past their best and were thrown out 2 days later. Order was placed via British Airways eStore to earn Avios. These haven't arrived either”

Posted 5 years ago

“I ordered 100 roses for. Akentines day. They turned up st 4:30pm THE FOLLOWING DAY. I tired to contact the company thought the day and was just out in a frustrating que that I NEVER got to the front of. They did not reply to my email on the days asking for help! I ended up having to ordering another bunch of flowers for the day. Very unhappy!”

Posted 5 years ago

“Did not receive all the flower parts no pots was delivered.”

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

“Flowers turned up tired and looking very tired, sent an email on day of delivery stating this but no response.”

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

«
1
2
3
4
5
»

Appleyard London is rated 4.6 based on 10,866 reviews