Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,603 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Unfortunately the flowers only lasted for 3 days.”

Helpful Report

Posted 7 years ago

Hi Sue, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 7 years ago

“This is the second order that I have made that the quality has been poor”

Helpful Report

Posted 7 years ago

Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 7 years ago

“Nice bouquet (postal flowers) but only lasted a couple of days so did not compare well to the leading brand.”

Helpful Report

Posted 7 years ago

“The flowers arrived in very bad shape. They didn't look anything like what I bought online. They didn't last as much as announced. In sum, a very bad experience. And no follow up from the company, until now (more than three weeks after the service).”

Helpful Report

Posted 7 years ago

Hi Jose, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 7 years ago

“The bouquet was poor. The amount of flowers were not as described on your website picture. The price was £50 but I did have a discount voucher which made it £30. I must admit I have had better for the price and there would be no way I would have paid £50 for what I got. Very disappointed, it was a birthday gift for my mother who is 81. Am sorry to say that I won't be using you again”

Helpful Report

Posted 7 years ago

Hi Linda, thank you so much for getting in touch with us and allowing to put things right for you. I do see that you are happy with the outcome and would be shopping with us once more Appleyard London Team

Posted 7 years ago

“Very disappointed in the flowers given the cost. The photo also gave the impression they came in the metal jug. Will not be using again unfortunately.”

Helpful Report

Posted 7 years ago

hI Jackie, Apologies for the delay in getting back to you. As I'm sure you can appreciate, we are extremely busy at the moment but our team are working their best to respond to customers as quickly as possible. I'm very sorry to hear about your flowers. We pride our self on our product quality & take it very seriously, so this is definitely not the level of service we strive for. If you could kindly DM us your details we would like to contact you to put things right for you" Appleyard London Team

Posted 7 years ago

“ordered flowers for my mum for mother’s day and they didn’t get delivered! they did get redelivered 3 days later FOC but still not acceptable.”

Helpful Report

Posted 7 years ago

“Very disappointed with the contents of the hamper I ordered. Would have expected a bit more for the price. Not very good value for money.”

Helpful Report

Posted 7 years ago

“Hd discounted flowers through Times offer - even with discount arrangement was poor & quality of flowers not good - lasted less than a week. Couldn't recommend & wouldn't use again Much better local florists or even high street suppliers”

Helpful Report

Posted 7 years ago

“The bouquet was ok, just. I have got better one's for less and this was a half price offer. If I'd paid full price I would be seriously upset. It didn't last well either, barely a week. I've had bouquet's from M&S last up to twice as long. Think I'll stick to M&S”

Helpful Report

Posted 7 years ago

“Ordered a dozen red roses in January for an anniversary. The letterbox option because there was no guarantee that we would be home. Yodel delivered to our "Back Porch". We don't have a back porch and spent more than 5 minutes in the cold and dark, looking for the package, which was eventually found in a folded garden chair at the side of the house. The roses were in a sorry state, well past their best and were thrown out 2 days later. Order was placed via British Airways eStore to earn Avios. These haven't arrived either”

Helpful Report

Posted 7 years ago

“I ordered 100 roses for. Akentines day. They turned up st 4:30pm THE FOLLOWING DAY. I tired to contact the company thought the day and was just out in a frustrating que that I NEVER got to the front of. They did not reply to my email on the days asking for help! I ended up having to ordering another bunch of flowers for the day. Very unhappy!”

Helpful Report

Posted 7 years ago

“Did not receive all the flower parts no pots was delivered.”

Helpful Report

Posted 7 years ago