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Appleyard London Reviews

4.6 Rating 10,869 Reviews

91 %

of reviewers recommend Appleyard London

Company Reviews

Product Reviews

4.6

Based on 10,869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were fantastic as always. However I had my original order (placed a month ago) cancelled as the bouquet was not part of the valentines offering. I could have them delivered a week either side but wanted them and the order was accepted. I was forced to order a different (more expensive) arrangement or accept a smaller bunch for the same price! To add insult, my ordered item was then discounted two days before it was delivered. Great product, but very poor service in this instance”

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

Thank you so much for getting in touch with us and expressing your disappointment. I do see that a team leader is looking into this Appleyard London Team

Posted 5 years ago

“I ordered a bouquet of flowers and as promised they were delivered on Monday 11 Feb. By Tuesday morning they were wilting. I sent an email with a photo to "Customer Services" and received an automated reply. Since then NOTHING. The flowers cost £51 in total. I would have been better off at the local market. Poor product and even poorer "Customer Service"”

Posted 5 years ago

“The process was fine but I ordered a lovely potted flower and my friends received a nub. Bit disappointing....Shown side by side here.”

Posted 5 years ago

“Not happy with quality of flowers in relation to the picture etc. Felt overcharged”

Posted 5 years ago

“Ordering and delivery all went well. The roses that I sent to my friend started dying 2 days later. My friend has contacted them and they are sending some more, hopefully these ones will be better. I would not want to order again. It is very disappointing when the flowers were sent for her 50th Birthday.”

Posted 5 years ago

Hi Rachel, thank you so much for reaching out to us and expressing your disappointment I do see that a team leader is in touch with you to assist you further Appleyard London Team

Posted 5 years ago

“The flowers were very nice but the were for my Mum on her 60th Birthday from her Grandchildren and they didn’t arrive until about 6.30/7pm on her Birthday which was really poor. I had an email the day before at about 2pm confirming the order had been dispatched.”

Posted 5 years ago

“they never received their flowers?”

Posted 5 years ago

“The flowers arrived a day late and most of the roses were already dead by this point. I tracked the delivery, it was on track and then changed to ‘this parcel could not be delivered today please check back for updates’. There were no updates given and they eventually arrived over 24 hours later.”

Posted 5 years ago

“Quite disappointed with the flowers paid extra to get chic the flowers don’t look nothing like the picture .. only plus I can say got the delivery on Mother’s Day (today) on the day it was suppose to come . Two stars for the delivery service”

Posted 6 years ago

“I sent an email to your customer service team to ask for a VAT invoice so I can claim back the cost of the flowers through my business account. After three days I had no reply. I telephoned instead and was told to resend my email (which wasn't being dealt with anyway) so why would I, instead of someone being proactive and dealing with the issue there and then. I've had better service and won't use you again. That said, I have no problem with the flower delivery or quality of flowers.”

Posted 6 years ago

“The service and delivery was very good, my only issue was the cost and value for money. I felt that the flowers I purchased were very much over priced. I would have valued these at half the value I paid.”

Posted 6 years ago

“The delivery company was unable to locate the addressee - but did not inform me, nor it seems did they inform Appleyard. Consequently they were delivered half dead several days later when the address had been verified. I was mortified that the flowers, for an 80th birthday present, were delivered in such a state. Appleyard needs to sort its processes in such a situation - dead flowers should never be delivered! Full stop.”

Posted 6 years ago

“didnt show up on time as I paid for next day delivery and half of the flowers was dead.”

Posted 6 years ago

Sorry to hear this. I understand our team are already discussing this issue with you.

Posted 6 years ago

“The flowers delivered had absolutely no bearing on what I ordered. VERY disappointing.”

Posted 6 years ago

“The delivery was very good but the flowers didn't really open and went brown before they had the chance, it was very disappointing as it was for a special birthday and started so well”

Posted 6 years ago

“Several flowers in the bouquet arrived dead...presentation not what I expected. I will not be ordering again.”

Posted 6 years ago

What a pity. We're sorry to hear that. If you do decide to order again please bear in mind that if your flowers arrive in a poor state you can contact us so we can organise a reorder.

Posted 6 years ago

“Appleyard flowers are great and their flowers are great quality. However, having sent 2 bouquets to my Mother I'm less than happy with the foliage and greenery that come with the flowers. They have been limp and less than adequate quality. I emailed Customer Services with my concerns and I haven't heard anything back yet. Disappointed with their complaints procedure...these flowers are for my mother who lives in Glasgow and I live in Belfast! Sort it out Appleyard London”

Posted 7 years ago

We're sorry to hear about the issues you've mentioned. We couldn't find any previous correspondence from you on this, but I understand a member of our team had now been in touch with you to help.

Posted 7 years ago

“I ordered flowers for Mother's Day. They didn't arrive until after Mother's Day and the lady in the support desk promised to phone me back but never did when I phoned up to find out where the flowers had gone . The flower when it arrived was great. But it was late and customer service was poor.”

Posted 7 years ago

“Bad customer service, flowers looked tired on arrival”

Posted 7 years ago

“The flowers and jug were bought as a gift, and they were acceptable. However the cashback through quidco did not track, and the claim I raised has been "with the retailer" since Jan 19th (thats over 2 months now). I do not feel that without the cashback the flowers were value for money since the price was obviously inflated in the first place to enable such a high rate (was supposed to be 26%. I have taken this up with Quidco to no avail - what can Appleyard do about it?”

Posted 7 years ago

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Appleyard London is rated 4.6 based on 10,869 reviews