Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,600 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“they never received their flowers?”

Helpful Report

Posted 7 years ago

“The flowers arrived a day late and most of the roses were already dead by this point. I tracked the delivery, it was on track and then changed to ‘this parcel could not be delivered today please check back for updates’. There were no updates given and they eventually arrived over 24 hours later.”

Helpful Report

Posted 7 years ago

“Quite disappointed with the flowers paid extra to get chic the flowers don’t look nothing like the picture .. only plus I can say got the delivery on Mother’s Day (today) on the day it was suppose to come . Two stars for the delivery service”

Helpful Report

Posted 8 years ago

“I sent an email to your customer service team to ask for a VAT invoice so I can claim back the cost of the flowers through my business account. After three days I had no reply. I telephoned instead and was told to resend my email (which wasn't being dealt with anyway) so why would I, instead of someone being proactive and dealing with the issue there and then. I've had better service and won't use you again. That said, I have no problem with the flower delivery or quality of flowers.”

Helpful Report

Posted 8 years ago

“The service and delivery was very good, my only issue was the cost and value for money. I felt that the flowers I purchased were very much over priced. I would have valued these at half the value I paid.”

Helpful Report

Posted 8 years ago

“The delivery company was unable to locate the addressee - but did not inform me, nor it seems did they inform Appleyard. Consequently they were delivered half dead several days later when the address had been verified. I was mortified that the flowers, for an 80th birthday present, were delivered in such a state. Appleyard needs to sort its processes in such a situation - dead flowers should never be delivered! Full stop.”

Helpful Report

Posted 8 years ago

“didnt show up on time as I paid for next day delivery and half of the flowers was dead.”

Helpful Report

Posted 8 years ago

Sorry to hear this. I understand our team are already discussing this issue with you.

Posted 8 years ago

“The flowers delivered had absolutely no bearing on what I ordered. VERY disappointing.”

Helpful Report

Posted 9 years ago

“The delivery was very good but the flowers didn't really open and went brown before they had the chance, it was very disappointing as it was for a special birthday and started so well”

Helpful Report

Posted 9 years ago

“Several flowers in the bouquet arrived dead...presentation not what I expected. I will not be ordering again.”

Helpful Report

Posted 9 years ago

What a pity. We're sorry to hear that. If you do decide to order again please bear in mind that if your flowers arrive in a poor state you can contact us so we can organise a reorder.

Posted 9 years ago

“Appleyard flowers are great and their flowers are great quality. However, having sent 2 bouquets to my Mother I'm less than happy with the foliage and greenery that come with the flowers. They have been limp and less than adequate quality. I emailed Customer Services with my concerns and I haven't heard anything back yet. Disappointed with their complaints procedure...these flowers are for my mother who lives in Glasgow and I live in Belfast! Sort it out Appleyard London”

Helpful Report

Posted 9 years ago

We're sorry to hear about the issues you've mentioned. We couldn't find any previous correspondence from you on this, but I understand a member of our team had now been in touch with you to help.

Posted 9 years ago

“I ordered flowers for Mother's Day. They didn't arrive until after Mother's Day and the lady in the support desk promised to phone me back but never did when I phoned up to find out where the flowers had gone . The flower when it arrived was great. But it was late and customer service was poor.”

Helpful Report

Posted 9 years ago

“Bad customer service, flowers looked tired on arrival”

Helpful Report

Posted 9 years ago

“The flowers and jug were bought as a gift, and they were acceptable. However the cashback through quidco did not track, and the claim I raised has been "with the retailer" since Jan 19th (thats over 2 months now). I do not feel that without the cashback the flowers were value for money since the price was obviously inflated in the first place to enable such a high rate (was supposed to be 26%. I have taken this up with Quidco to no avail - what can Appleyard do about it?”

Helpful Report

Posted 9 years ago

“Not impressed with the subscription service. My boyfriend bought me an Appleyard subscription for Christmas. It's a lovely idea, but we were expecting the flowers to change each month as they were advertised as "seasonal". Instead, I have ended up with 3 versions of the exact same bunch of flowers which were very Christmas themed - dark red roses, thistle etc. He wrote to customer services who offered to send out a free bunch of flowers which has just arrived. It's also exactly the same as the previous bunches. I was going to ask him to extend the subscription for my birthday, but I'm not so keen on receiving Christmas flowers for the rest of the year! No problems with the delivery etc but I wouldn't recommend the subscription.”

Helpful Report

Posted 9 years ago

“They were not delivered on my friend's birthday but the day after. I hadn't read the small print that this could happen with the free delivery.”

Helpful Report

Posted 9 years ago

“My flowers weren't delivered to the recipient and Appleyard Flowers didn't even realise the order had gone missing. Nothing says thank you like a bunch of flowers that is two weeks later than the event! Makes me look ungrateful and inconsiderate!”

Helpful Report

Posted 9 years ago

“The initial order filing was fine. However, when I selected 'proceed' to checkout, the first time it hung with an unhelpful error message. Submitting again dumped me right back to the order form. I called your helpline, and having explained what happened she went quiet for a few sends and then said 'Yes...?' She didn't take my number correctly the first time, and despite promising to phone back I've not had any contact since. I eventually placed the order again and it seems to have gone through. To be honest, if I didn't have the discount voucher I would have gone elsewhere. Hopefully the flowers will be delivered on 14/2”

Helpful Report

Posted 9 years ago

“The flowers were lovely but I was disappointed with the size of the boquiet. Also the roses were dead before the lilies had bloomed.”

Helpful Report

Posted 9 years ago

“My flowers were not delivered on the day expected. When I phoned the next day I was told they hadn't been released (although I'd received an email to say they had been) So we couldn't give them to the lady they were intended for on the correct day. Original day for delivery was Friday, so with weekend in between, we received them on the Monday. They were, as expected, beautiful blooms and lasted a long time. Maybe I should have been offered a refund of p & p on this bouquet as a goodwill gesture instead of £5 off next order ???”

Helpful Report

Posted 9 years ago

Appleyard London is rated 4.6 based on 12,600 reviews