Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 11,695 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 11,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 5th April 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My flowers weren't delivered to the recipient and Appleyard Flowers didn't even realise the order had gone missing. Nothing says thank you like a bunch of flowers that is two weeks later than the event! Makes me look ungrateful and inconsiderate!”

Helpful Report

Posted 8 years ago

“The initial order filing was fine. However, when I selected 'proceed' to checkout, the first time it hung with an unhelpful error message. Submitting again dumped me right back to the order form. I called your helpline, and having explained what happened she went quiet for a few sends and then said 'Yes...?' She didn't take my number correctly the first time, and despite promising to phone back I've not had any contact since. I eventually placed the order again and it seems to have gone through. To be honest, if I didn't have the discount voucher I would have gone elsewhere. Hopefully the flowers will be delivered on 14/2”

Helpful Report

Posted 8 years ago

“The flowers were lovely but I was disappointed with the size of the boquiet. Also the roses were dead before the lilies had bloomed.”

Helpful Report

Posted 8 years ago

“My flowers were not delivered on the day expected. When I phoned the next day I was told they hadn't been released (although I'd received an email to say they had been) So we couldn't give them to the lady they were intended for on the correct day. Original day for delivery was Friday, so with weekend in between, we received them on the Monday. They were, as expected, beautiful blooms and lasted a long time. Maybe I should have been offered a refund of p & p on this bouquet as a goodwill gesture instead of £5 off next order ???”

Helpful Report

Posted 8 years ago

“I got an email notification on a Thursday saying that the flowers had already been dispatched. 48h later and the flowers were not yet delivered (!). I called the customer service and they couldn't tell me whether the flowers had been delivered or not or when would that happen. The customer service also told me that the flowers have a 7 day guarantee once they are packaged...if more than 2 days are "lost" while the flowers are "in transit"...it's a pity it takes this long”

Helpful Report

Posted 8 years ago

I think there's been a misunderstanding - the 7 day guarantee states that once the recipient has the flowers, they're guaranteed for 7 days from then. Your order was delivered on time, so I'm surprised our team couldn't advise you of that.

Posted 8 years ago

“sent flowers by post to my daughter in edinburgh and she received 6 sorry looking roses all very much needing water. after a few hours it became apparant that 3 were in a bad way and didnt fully recover and started losing petals..maybe take the extra time and wrap stems in wet paper and a plastic covering..doubt will use again..weather wasnt an issue as i sent other flowers from another company and they all arrived perfect condition”

Helpful Report

Posted 8 years ago

“Within a day of delivery two of the five roses are drooping and going brown. The flowers were all wide open when delivered, apart from the one lily stalk which is likely to remain closed until the other flowers have expired.( yes I was in when they arrived yesterday, they were trimmed and put in in fresh water with feed. It is not a warm room) Very disappointed indeed with the quality of this bouquet”

Helpful Report

Posted 8 years ago

I'm sorry to hear that but can see that one of our team has now spoken to you to organise a replacement order.

Posted 8 years ago

“arrived christmas eve eve a gift from my daughter packed tightly into box. looked grim on opening but tried to make light of it as said daughter present. roses already droopy and purple things brown at edges. prepared and put in vase looked slightly better. Lilies tightly closed. by the time the lilies opened the rest were dead. very poor quality for price paid. looked nothing like pic on website. sent email to complain yesterday. still waiting on a reply. flowers guaranteed for 7 days were in bin after 5. go to morrisons better value and longer lasting”

Helpful Report

Posted 8 years ago

“reacts very slowly. i had to repeat the process 3 times, almost gave up. It does not clear the bag if you make a mistake. i am taking a leap of faith choosing your company again. Last time i used you, the flowers did not turn up, a week overdue.”

Helpful Report

Posted 8 years ago

“This is the second time I have used AppleYard. I was really disappointed this time, I spent £90 on flowers and they started die within a few days of being delivered.”

Helpful Report

Posted 8 years ago

“The bouquet was not as shown on the website and not worth the £80 paid. I spend a lot of money annually on flowers so when they told me it was because the blooms had yet to open, it felt like a stock response to similar complaints. It had nothing to do with the blooms not opening. I complained and they offered a discount on a future order. In other words - nothing!”

Helpful Report

Posted 8 years ago

“We bought an extra large Serenity bouquet for someone's milestone birthday and paid the extra for it to be delivered by 12noon on a Sunday. The delivery service was excellent, on time and we knew when it was delivered. However we saw the bouquet 4 days later and we were disappointed by both the small size and that the roses were wilting. It didn't represent £49.99 worth of flowers.”

Helpful Report

Posted 8 years ago

“The flowers were dull, some petals on the roses looked rotten and some 1 stem was damaged. It was a disappointment (especially compared to the other flowers that were gifted on the day), I will never use this company again.”

Helpful Report

Posted 8 years ago

Sorry to hear this. We'd be disappointed too. One of our team will be in touch.

Posted 8 years ago

“You forgot to add the card and that spoiled everything (+waisted my time thinking about the card).”

Helpful Report

Posted 8 years ago

I'm sorry to hear that and can totally understand how that can take some of the pleasure away from the gesture. One of our team will contact you about this.

Posted 8 years ago

“Sadly the boxed flowers didn't fit through the recipient's letterbox and were left in the Post Office sorting office over the weekend.”

Helpful Report

Posted 8 years ago

Oh no! Difficult to know if the recipient had an unusually small letterbox or if the postman didn't realise the box would fit. Either way, this isn't acceptable. One of our team will be in touch.

Posted 8 years ago

“It was a beautiful bouquet sent for my mother's birthday. The flowers arrived on time and looked beautiful. The reason for the poor review is that the majority of the flowers only lasted 3 days before they wilted and browned. Quite a few of the buds didn't open at all and just fell off. We buy flowers on a regular basis (Morrisons, Tesco, M&S etc.) and they usually last around 2 weeks.”

Helpful Report

Posted 8 years ago

You're right to expect better! Flowers sometimes don't do what is expected, but we guarantee our bouquets for 7 days. We'll send you an email regarding this.

Posted 8 years ago

“The first order arrvived a day late and the second order the quality and quantity were, in my opinion, very poor and not good value for money.”

Helpful Report

Posted 8 years ago

“For the cost of the flowers I wasn't happy with the standard at all, majority died within 2/3 days & left the flowers looking more lifeless than they where when they arrived. Overall not happy as they were a gift for my partners graduation.”

Helpful Report

Posted 8 years ago

“My order was delivered on time but I was very disappointed to hear from the recipient that a lot of the roses and stems were snapped. She told me that they had clearly been damaged or dropped as the box was split. I was very disappointed with this and do not expect to pay nearly £60 for damaged flowers. I am sorry to say that I will not be recommending Appleyard to anyone”

Helpful Report

Posted 8 years ago

We're really sorry to hear that. It sounds like there has been some damage while with our courier. You're right not to expect that. One of our team will be in touch with you to help.

Posted 8 years ago

“I orderd 100 roses to celebrate valentines for my wife who became a new Mum with our first child 6 weeks ago. After your firm was highly rated from well known magazines etc I chose your firm for the order However I have been disappointed by the bloomed buds which were blackend and overall seemed like the roses were dying after 2 days. Embarrassing to say the least. My wife followed the instructions trimmed the stems and placed them in a vase but after 2 days I am disappointed by the quality of roses I have received I don’t mind paying for quality but I feel let down by my order. I hope someone can address my negative experience.”

Helpful Report

Posted 8 years ago

They should last longer than 2 days so that's no good. Sorry to hear about this. One of the team will be in contact.

Posted 8 years ago

Appleyard London is rated 4.6 based on 11,695 reviews