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Appleyard London Reviews

4.6 Rating 12,619 Reviews
90 %
of reviewers recommend Appleyard London
Company Reviews Product Reviews
11,849
 Metrics Info
4.6
Based on 12,619 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Appleyard London Reviews

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Teresa
Verified Buyer
“Sadly two lots of flowers ordered for Mother's Day arrived looking nothing like the pictures and in a very poor condition two roses in one bunch were snapped off and many of the flowers that should have been in display were missing. Appleyard slow to respond to my email but have agreed to a full refund.”
Helpful Report
Posted 10 years ago
Katelyn
Verified Buyer
“The flowers I revived for my mum on mothers day were half dead and did not look appealing to the eye. I sent and email and complained to be told I can have some replacement flowers because they understood my anger. I have not revived an email back saying when these flowers will be here or even that these flowers are being sent out. Disgraceful.”
Helpful Report
Posted 10 years ago
Usman
Verified Buyer
“Good customer service, bad bouquet of flower”
Helpful Report
Posted 10 years ago
Heather
Verified Buyer
“First time used this company for flowers and It was flowers for Mother's Day for my mother in law as we were away but unfortunately the flowers didnot arrive on time , infact the next day . Dissapiointing .”
Helpful Report
Posted 10 years ago
Jess
Verified Buyer
“Hi I ordered from you recently and was left very disappointed. You forgot to include my message so my mother had no idea who the flowers were from and what they were for. I tried to resolve this by messaging you via Twitter/social media and heard no response. Overall very bad customer service and experience. Will not be ordering from you again. As the UK's 'premier luxury flower service' I most certainly expected more. Jessica”
Helpful Report
Posted 10 years ago
Jack
Verified Buyer
“Flowers turned up half dead. Bought extra large but wasn't large at all. Ended up going out and buying more as I was so displeased.”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“Having paid for a sixty pound display,I was disappointed to be told by mum that the Daisy's died after one day and the roses only lasted until four days. When I tried to complain last weekend I was unable to get my email through. Then on Monday I was told to resend to customer services and now on Thursday I have had no response !!!!! Very disappointed in the service and product. The flowers did not look anything like the photo on your website. Be assured I will be informing Aviva insurance the company that is offering your products and let them know of my dissatisfaction . Thank you A Tyreman andrewtyreman@yahoo.com”
Helpful Report
Posted 10 years ago
Claire
Verified Buyer
“The flowers were expensive so I was hoping for a premium quality product, what i actually got was flowers that were already browning/shrivelling when they arrived and a completely dead bunch of flowers by day 8. When there are so many other florists available I will definitely not be using this company again,very disappointed.”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“Although the bouquet looked beautiful the flowers only lasted a couple of days. Don't know if the long transit via the PO had anything to do with it”
Helpful Report
Posted 10 years ago
Sarah
Verified Buyer
“After ordering the macaroon flowers I was extremely disappointed the roses died within two days, before the lillies even opened. I emailed the company to tell them and didn't even get a response, will not be ordering again.”
Helpful Report
Posted 10 years ago
Marie
Verified Buyer
“disappointed with display.Too much greenery.”
Helpful Report
Posted 10 years ago
Caroline
Verified Buyer
“The flowers I bought didn't look like the picture because I rechecked the picture once they arrived - they arrived a smaller bunch than I expected and for what I paid, and as it was for Mother's day I was a bit disappointed.”
Helpful Report
Posted 10 years ago
Tim
Verified Buyer
“I sent a message a week or so ago to say I'd been disappointed with the flowers (roses in particular were limp/dying much too quickly - like 2 days - despite watering and trimming) - don't know if it was received.”
Helpful Report
Posted 10 years ago
Laura
Verified Buyer
“Delivery was brilliant and the flowers looked beautiful when they arrived. Started to die and droop after little over a day, emailed but got not reply. Unfortunate outcome after such a first impression. Also, overpriced for the size of the bunches, extra large bunch was quite disappointing.”
Helpful Report
Posted 10 years ago
SusaN
Verified Buyer
“The flowers selected were not cheap and so we expected something lovely. On arrival they looked great but they had faded badly within a few days and had completely gone over within a week. Very disappointing. Will not use Applegate again as I can get better quality at a lower price elsewhere.”
Helpful Report
Posted 10 years ago
Davina
Verified Buyer
“My communications were ignored soon as they had my payment. Flowers were mediocre and most certainly not worth the advertised price of £50. I had a 50% off voucher via the RHS but quite frankly they shouldn't be promoting a second rate service.”
Helpful Report
Posted 10 years ago
Lauren
Verified Buyer
“They were pretty when they came, but died after 3 days. My mum got 3 other sets of flowers that cost less money and are still alive 10 days later, I am extremely disappointed”
Helpful Report
Posted 10 years ago
DINA
Verified Buyer
“Very disappointed, both bouquets were delivered to the wrong address.”
Helpful Report
Posted 10 years ago
Amy
Verified Buyer
“Purchased the 'Rosebud' chic (for an extra £5!) for my mum for Mother's Day. They were delivered promptly and packaged well so I had high hopes, they even looked nice when she opened them! But thats where the good feedback stops. After 2 days the white flowers had died, the following day the roses all died and its been 9 days since and the lilys have yet to flower. So disappointed and thoroughly upset. When ordering them online you are promised 'Our team are dedicated to ensuring that we source only the finest quality, seasonal flower heads and stems so that they stay fresh for a minimum of 7 days'. Quite clearly this is not the case and I will not be ordering again, nor do I recommend them to anyone else.”
Helpful Report
Posted 10 years ago
Cindy
Verified Buyer
“A few beautiful flowers in the bouquet but we were really disappointed as it did not meet expectations and the bouquet was not as big as, nor resemble, the picture on the website at all - the flowers were different to those expectated. Would not be able to buy from Appleyard flowers again, sorry.”
Helpful Report
Posted 10 years ago
Appleyard London is rated 4.6 based on 12,619 reviews
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