ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,607 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guys we’re very polite and respectful arrived early and done a great job”

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Posted 1 year ago

“Pleasant staff and reliable and polite delivery drivers”

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Posted 1 year ago

“Pleasant staff and reliable and polite delivery drivers”

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Posted 1 year ago

“Van driver was very friendly and helpful. I have a medical condition which makes it to difficult for me to lift and carry heavy things. Kept updated with tracker and phone number to contact van driver. Very professional . Would recommend this company Safe and reliable”

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Posted 1 year ago

“I was very pleased with the service. Process - starting from communication on the phone, finished with the item being delivered was smooth and straightforward.”

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Posted 1 year ago

“The original drivers vehicle broke down on the way to our property. AnyVan Quickly found a replacement. Our driver was absolutely brilliant. Polite, professional and didn't stop the entire time he was moving our items. Couldn't rate our driver highly enough”

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Posted 1 year ago

“Excellent service from beginning to end.”

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Posted 1 year ago

“Damaged my car transporting it. Gave me £100 for £900 worth of damage. AVOID.”

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Posted 1 year ago

“Excellent company to deal with. Very polite, friendly and helpful. I highly recommend them.”

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Posted 1 year ago

“This is the best logistic company I have ever come across. They are efficient, and keep to time.”

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Posted 1 year ago

“The whole process was easy from booking to delivery. Angus and his team were prompt and friendly. They delivered the sofa effortlessly and even put it back together for me!”

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Posted 1 year ago

“This service was a lifesaver! It made our move so much simpler. Loved being able to track the drivers location. They were right on time, friendly, and so helpful! Will definitely use AnyVan again.”

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Posted 1 year ago

“Loretis and his team did great job. Thank you very much. Great price long day. From wales to Sussex long journey but so friendly and quick response. Would recommend and would use again. Office staff also friendly and quick to help. Was sorted very quick considering it was over bank holiday weekend.”

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Posted 1 year ago

“Quick, efficient, and friendly!”

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Posted 1 year ago

“Our experience with AnyVan was so horrible it goes over the character limit to describe it in full in this review. TL;DR do not use them under any circumstance. We booked to move our belongings from London to Nottingham as we were moving house. When we booked, the quote showed clearly the direct route between our origin and destination and the time and mileage it would take, and that's what we paid for. On the day, we discovered that the van already had other people's belongings in it, which we were not warned about, and it was incredibly difficult to fit all of our stuff in the van, despite us providing an accurate inventory beforehand. The driver and helper did very little to move our belongings, we had to bring everything all the way out to the van and then they put it in the back. The only communication we had with the driver was "see you in Nottingham" just before they left. We were then dismayed to see that the van went in the completely opposite direction to our destination. The van proceeded to stop in multiple completely random locations - completely out of the way to Nottingham - for several hours at a time. We were following the online tracker and we were severely worried that we would never receive our belongings in our empty new home. We tried to contact the driver multiple times but he never responded - he didn't even answer the phone to the central AnyVan customer service when we raised an enquiry. The customer service themselves were very unfriendly and dismissive - even when the van tracker said our belongings would be delivered at 2am!! After chasing customer service and the driver for several hours, they eventually arrived 10 hours after they left our origin point (which should have been a 3.5 hour journey). We then saw that the van was crammed full of yet more people's belongings and we couldn't access our own things. The driver then proceeded to physically toss the other person's stuff out from the van onto the road, with no regard for the items whatsoever. This was astounding (photo attached). Despite our horrific experience and the incredible stress and anxiety - not to mention the abysmal level of service - AnyVan refused to provide any compensation or even apology for what happened on the moving day. All we have been offered is a measly £22 because the van managed to miss our collection window in the morning (which was 4 hours wide incidentally). Never, ever, ever trust your belongings to this service.”

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Posted 1 year ago

“Excellent service from booking to delivery, Highly recommended.”

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Posted 1 year ago

“The service was excellent, very professional and everything was handled with care and expediency. The move was as pain free as it can possibly be and i would recommend the service.”

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Posted 1 year ago

“Admin team proactive and helpful. Many thanks”

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Posted 1 year ago

“Very professional service. I will gladly recommend them to my friends n family”

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Posted 1 year ago

“Fast, efficient and professional. Highly recommend this company.”

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Posted 1 year ago

ANYVAN is rated 3.4 based on 2,607 reviews