Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

“Took my money then didn't arrive to do my house move. Contacted Anyvan via emails but i haven't heard back from them. Dreadful company. Don't use them as they are obviously unreliable.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your experience. We're truly sorry for the inconvenience caused. A member of our Service Quality Team has since been in touch, and we’ve arranged a full refund in recognition of the disruption to your move. We know how important it is for things to run smoothly on moving day, and we’re sorry that we fell short on this occasion. Your feedback has been taken seriously and shared with the relevant teams to prevent this from happening again. Kind regards, AnyVan

Posted 9 months ago

“Rubbish let me down at 7pm the night before my move. No help and still waiting for my money back.”

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Posted 9 months ago

Hi Raymond, Thanks for your feedback, and we’re really sorry again for the disruption caused the night before your move. At the time, we were still actively working on resolving the issue and had every intention of completing the booking as planned. However, as you requested cancellation before we were able to finalise the arrangements, the job was subsequently cancelled as instructed. A full refund has now been issued, and we do appreciate your patience up to that point. Kind Regards, Emma

Posted 9 months ago

“We used Any Van just over a week ago and would never recommend them to anyone. They damaged EVERY single piece of furniture and clearly had no clue how to pack furniture. They had no packing materials, just a few bits of cardboard on the floor of their van. They charged us extra money to move a wardrobe that they’d initially said was in the price and we spent most of the day going back and forth between our old and new home because they said they couldn’t fit everything in their van! Do not trust this company. They are an absolute scam who outsource to unprofessional people who have no clue what they’re doing. We’ve tried getting through to their complaints as they told us they were fully insured and now they won’t pick up.”

Helpful Report

Posted 9 months ago

Hi Taj, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 9 months ago

“No issues. Polite and efficient”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“They were brilliant. Great communication”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Perfect service, great comms and great care taken of my car, thank you”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“A very helpful reminder and prompt delivery. A reliable courier service.”

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Posted 9 months ago

Hi Darren, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Organisation Top top À recommander.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Organisation Top top À recommander.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Everything was good. The driver arrived late in the day which put me in a time crunch but the delivery was successful.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Exceptional service from start to finish. Got a delivery slot within 24hrs. Lots of time options, clear pricing, good value and excellent communication with the driver.”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Exceptional service, fantastic communication did everything I asked and David the driver was polite and professional will definitely use this service again!”

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Posted 9 months ago

Hi Deborah, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“I used Anyvan to help with my house move. They arrived in the time slot stated and the driver was friendly and helpful moving my stuff into the new house. I would definitely use this service again.”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 9 months ago

“Watch out for the hidden extras. They try to upsell you at the expense of customer experience. I booked two collections via AnyVan website two weeks in advance. The first one went well, and despite not being able to call the driver via the app he was able to make delivery just in time. For the second one, I had already paid extra when booking to get it collected during the later slot in the day and added clear notes about the time at which it could be collected. The day before collection somebody called me out of the blue asking for £40 more to make my collection at the time requested (1.5hrs into the slot) - I highlighted how I had already paid extra and this was in the notes when booking. They said if I did not pay the extra, the driver would turn around and cancel if collection could not be made. They also said it was non refundable if I was to cancel now they were asking for extra fees. I asked for them to send me this in writing so I could review as I was out and did not wish to pay somebody I did not know over the phone - they refused. When I called them back they said it would now be £150 to get collected at the preferred time. I left the booking as it was and thankfully I was able to coordinate with the driver on the day to collect at the right time. The customer agent in both instances was unhelpful and focused on upselling rather than helping the customer feel at ease, especially when they could take the stress out of a move by making this one thing simple. They claim no hidden extras but there evidently is. For this reason I won’t be using or recommending them again.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear about your experience, especially with the second booking, and we completely understand how frustrating this must have been when you'd already made plans around the agreed slot. We’ve reviewed the details of your booking and wanted to clarify that the slot selected at the time of booking was between 4pm and 8pm. While we can see that you requested collection after 5:30pm in the special instructions, unfortunately this does not override the original time window that was booked. Our scheduling system allocates jobs based on the selected slot and doesn't take special instructions into account. To guarantee collection after 5:30pm, the correct option would have been to select the 6pm to 8pm slot directly at the point of booking. That said, we understand your frustration at being asked to pay additional fees to meet your request. We're sorry that this was not handled in a way that made you feel supported. It's never our intention to add stress to an already busy process, and we’ll be sure to pass on your feedback to the teams involved. Thank you again for your comments and for your understanding. If there’s anything further we can help with, please don’t hesitate to reach out. Kind regards, AnyVan

Posted 9 months ago

“Not a good company to use. Few reasons why: Refused to take individual items which had not been included on the inventory and tried to charge more to put them on the van. It is not made clear that the inventory Is supposed to be an exact list rather than a guide to estimate the size of van required. Secondly when the van turned up, it was half full with another persons possessions who was also sitting in the van he clearly didn’t realise that the van would be doing multiple jobs on the same day and was telling me I needed to be quick and then my stuff better not damage any of his. Thirdly, the van then proceeded to take 6 hours to arrive at my new address for what was a 1 hour drive. Tracking the van on a whistle stop tour of north London, the drivers were clearly doing multiple jobs on the way round. In summary, don’t use this company. They are trying to reinvent the man with van service, making it more profitable for themselves and a hugely inferior and inconvenient service for the end user.”

Helpful Report

Posted 9 months ago

Hi there, Thanks for taking the time to share your experience. It sounds like things didn’t go as you expected, and we’re genuinely sorry to hear you were left disappointed. We’d love the chance to clear up a few points about how our service works, as it’s clear there was some misalignment around what was booked and what was delivered. First off, our bookings are based on the inventory list provided at the time of confirmation. This helps us determine the vehicle size, space requirements, and price. We do try to make it clear during the booking process that the inventory isn’t just a rough guide — it’s the basis of the job. That said, we understand it can be easy to assume there’s a bit more flexibility, so we’ll take this on board for further clarity. Secondly, we are a part-load company. Our transport partners often carry out more than one job per route. This model keeps costs down for customers and significantly reduces wasted miles on the road. For context, AnyVan was founded with exactly this in mind: helping to cut unnecessary emissions and make logistics smarter and more affordable. The customer you saw sharing the van was simply on another leg of that same route. That said, we appreciate that this approach isn’t for everyone, especially if you're expecting a direct, single-use service. There are companies out there that offer exactly that, but it is not how our model is set up. The six-hour delay was likely due to the vehicle completing other jobs before reaching your destination, which is part of how we’re able to offer lower prices across the board. All the best, AnyVan

Posted 9 months ago

“Very happy with my experience of anyvan, transport my new vehicle to me, easy to set up, very nice people to deal with, and the driver tracker is a great feature. Would definitely use in the future.”

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Posted 9 months ago

“Just wanted to drop a quick thank you to Paradigm Recovery Firm. They helped me recover my funds after a scam and also fixed my withdrawal issues. Great communication, fast action, and real results. Appreciate the team”

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Posted 9 months ago

“Seamless process. Our collection & delivery driver Sorin was polite & very helpful. Would definitely use AnyVan again”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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