ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.36

3.4 Rating 2,607 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose AnyVan based on a mixture of price and reviews. Booking reference AV 829 0796 The initial phase went well, I was contacted by an agent, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call the agent which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Anyvan ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the rsponse that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondance until I escalated. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan ever again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.”

Helpful Report

Posted 1 year ago

“My experience with AnyVan is good. It's easy, fast, and cheap. Their care and service for customers from a customer service agent to a driver is good. I will use their service again for my future moving.”

Helpful Report

Posted 1 year ago

“Everything went smoothly, from booking to collection and on to delivery. Kept informed throughout the whole process. Well-done.”

Helpful Report

Posted 1 year ago

“Excellent service provided by the team, they showed care for my belongings and made the whole move so much less stressful. Thank you.”

Helpful Report

Posted 1 year ago

“The driver, Michal, and his helper arrived at the alloted time. They were polite and helpful. Exxellent service all round. If we need to move again, we would be happy to use Anyvan. Thank you.”

Helpful Report

Posted 1 year ago

“So glad I was told about AnyVan. Very efficient, in contact constantly and nothing was too much trouble. The driver was pleasant and worked very quickly.”

Helpful Report

Posted 1 year ago

“Excellent company very professional and great value for money thanks for a faultless move”

Helpful Report

Posted 1 year ago

“Great service and took care of all our belongings. The 2 guys that moved us were fantastic and made sure our move went to plan.”

Helpful Report

Posted 1 year ago

“Avoid this company. They suck. Classic case of pay peanuts, get monkeys. Most importantly, be aware that you can't travel in the van with them. Totally screwed me over. Left me in a massive hole, huge knock on issues for my elderly, seriously ill mum. They're a bad lot. Use anyone but them”

Helpful Report

Posted 1 year ago

“Excellent team - polite, efficient and helpful during both pick-up and drop-off.”

Helpful Report

Posted 1 year ago

“The team was friendly, efficient, and very accommodating to our requests. They even took extra care with our delicate items, ensuring nothing was damaged during the move. I can't recommend them enough.”

Helpful Report

Posted 1 year ago

“2 very helpful men moved quickly and efficiently to get our goods loaded and off-loaded where they needed to be. No damage whatever. I can certainly recommend your service to anyone needing transport!”

Helpful Report

Posted 1 year ago

“Damaged a single bed, worth over £1500 and claimed it was already damaged and that they had told me this when they came across the damage - a complete lie. Contacted their claims team, waste of time, based on zero evidence they claimed bed had pre-existing damage. Also when I’ve tried to contact them on the phone they deliberately leave you holding so you end up hanging up. Absolute cowboys, so not use, do not trust their 5.0 rating on their own website.”

Helpful Report

Posted 1 year ago

“Great service and communication throughout. Best value service too. I wasn’t sure at first, but I am so glad I used them.”

Helpful Report

Posted 1 year ago

“Highly recommend they worked over and beyond they are very professional. Excellent workers I would highly recommend 👌”

Helpful Report

Posted 1 year ago

“Really good delivery. Kept well informed from start to finish.”

Helpful Report

Posted 1 year ago

“Would recommend them. They keep you in touch and are very efficient.”

Helpful Report

Posted 1 year ago

“Avoid this company. I had a horrible experience with them. They were 6 hours late, extremely rude and refused to take some of my belongings (which I had to leave behind). On top of this, they damaged my new house. The movers apologised on the day, but the company has refused to pay for the damages. This is not a removal company; it is just a website and a call centre. After you sign up, they subcontract to delivery drivers who carelessly chuck your moving list stuff (not even all the items) in and out of a van.”

Helpful Report

Posted 1 year ago

“Guys we’re very polite and respectful arrived early and done a great job”

Helpful Report

Posted 1 year ago

“I was a little bit devious when I booked a man and a van. From start to finish the booking process was easy, the quote very reasonable and I was able to update the order and delivery. I was given a two hour window on the day and they arrived promptly, were efficient, professional and looked after my things, packing them very well in the van. On arrival they unpacked everything and placed it where I wanted it. 1st class service and highly recommended.”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.4 based on 2,607 reviews